Elcona Country Club

ESSENTIAL JOB FUNCTIONS

Club Leadership & Operations

• Provide leadership, direction, and oversight for all Club operations, including food & beverage, clubhouse operations, facilities, grounds, administration, golf, aquatics, and social programming.

• Ensure the Club consistently delivers an exceptional member and guest experience.

• Establish and maintain a culture of hospitality, professionalism, teamwork, accountability, and service excellence.

• Lead and coordinate all department heads to ensure efficient and seamless Club operations.

• Maintain high standards for cleanliness, maintenance, presentation, and operational execution throughout the property.

• Improve operational policies, procedures, and service standards and ensure consistent implementation.

• Promote innovation and continuous improvement in Club operations and member services.

• Ensure all operations are conducted in compliance with applicable laws, regulations, licensing requirements, and safety standards.

• Monitor industry trends and recommend operational improvements, technology enhancements, and best practices.

Strategic Planning & Board Support

• Assist the Board of Directors with long-range strategic planning initiatives.

• Provide professional guidance and recommendations regarding Club operations, staffing, facilities, and industry best practices.

• Support the Board in developing and implementing short-term and long-term Club objectives. Assist in evaluating and prioritizing capital improvement projects and facility enhancements. Prepare reports, recommendations, and operational updates for Board and committee meetings.

• Attend Board, committee, and membership meetings as required.

• Execute Board-approved policies and strategic initiatives in a timely and effective manner. Maintain a productive and professional relationship with Board members while respecting governance boundaries and management authority.

Financial Management

• Prepare and manage the Club's annual operating and capital budgets.

• Monitor financial performance and ensure responsible fiscal management.

• Analyze financial reports, key performance indicators, and operational metrics.

• Present financial and operational reports to the Board of Directors on a regular basis.

• Maintain strong internal controls and financial oversight.

• Manage purchasing, inventory controls, and vendor relationships to maximize operational efficiency and cost effectiveness.

• Oversee contract negotiations and service agreements with vendors, suppliers, and contractors.

• Identify opportunities to improve operational efficiencies and enhance revenues while maintaining member satisfaction.

• Ensure timely and accurate financial reporting and compliance with accounting policies and audit requirements.

Membership Experience & Member Relations

• Develop and maintain strong relationships with Club members and guests.

• Foster a welcoming, engaging, and inclusive Club environment.

• Address member concerns, complaints, and suggestions promptly, professionally, and effectively.

• Work collaboratively with committees to develop programs, events, and amenities that enhance member satisfaction and engagement.

• Promote and support membership growth and retention initiatives.

• Maintain a visible and approachable presence throughout the Club.

• Encourage regular member communication and feedback to improve Club operations and experiences.

• Support and enhance the Club's traditions, culture, and member-focused values.

Food & Beverage Operations

• Oversee all dining and food & beverage operations to ensure quality, consistency, profitability, and exceptional service.

• Collaborate with culinary and service leadership to improve menus, dining experiences, event programming, and operational efficiency.

• Monitor member satisfaction with dining operations and implement improvements where necessary.

• Ensure banquet, tournament, and social event operations are executed at a high level.

• Develop strategies to increase dining participation and enhance the Club's social atmosphere.

Staff Leadership & Human Resources 

• Recruit, hire, develop, supervise, and evaluate department heads and key personnel.

• Establish performance expectations and accountability standards for all staff.

• Foster a positive workplace culture built on teamwork, communication, professionalism, and respect.

• Promote employee development, training, mentoring, and leadership growth opportunities.

• Ensure compliance with all employment laws, HR policies, and workplace safety standards.

• Lead employee recognition and retention initiatives.

• Conduct regular staff meetings and maintain clear communication throughout the organization.

• Address personnel matters promptly and professionally.

Facilities, Grounds & Capital Projects 

• Coordinate with the Golf Course Superintendent and facilities personnel to maintain Club assets at the highest level.

• Oversee maintenance programs for buildings, grounds, equipment, and infrastructure.

• Manage capital improvement projects, renovations, and facility enhancement initiatives.

• Ensure the Club maintains a safe, clean, attractive, and properly functioning environment.

• Monitor contractor performance and project timelines to ensure quality and budget compliance.

Marketing & Communications 

• Support the Club's marketing, branding, and communication initiatives.

• Oversee member communications related to Club operations, events, improvements, and initiatives.

• Collaborate with staff and committees to promote Club events and member engagement.

• Support social media, website, and digital communication strategies consistent with the Club's image and standards.

• Assist with membership recruitment and public image initiatives as appropriate.

LEADERSHIP CHARACTERISTICS

The successful candidate should demonstrate:

• Strong leadership presence and professionalism.

• Exceptional hospitality and service mindset.

• Strategic thinking and long-range planning capabilities.

• Financial acumen and operational discipline.

• Effective communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Ability to build relationships with members, staff, and Board leadership.

• High emotional intelligence and conflict-resolution skills.

• Adaptability, initiative, and accountability.

• Passion for delivering an outstanding member experience.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

• Minimum of 7-I0 years of progressive leadership experience in private clubs, hospitality, resort, or high-end service organizations.

• Certified Club Manager (CCM) designation preferred or willingness to pursue certification.

• Strong financial management, budgeting, and operational experience.

• Proven leadership, team-building, and staff development skills.

• Exceptional communication, interpersonal, and organizational abilities.

• Demonstrated success in member relations and hospitality management.

• Experience managing capital projects and facility improvements preferred.

• Strong understanding of governance structures within private clubs.

• High level of professionalism, integrity, judgment, and discretion.

Work Environment 

The General Manager position requires a flexible schedule including evenings, weekends, holidays, and attendance at Club events as necessary to meet operational and membership needs. 

The GM is expected to maintain a visible presence throughout the Club and actively engage with members and staff on a regular basis.