Crystal Coast Country Club

ESSENTIAL JOB FUNCTIONS

Planning, Finance, Regulations

• Development / coordinates the development of long-range and annual business plans

• Coordinates the development of operating and capital budgets

• Coordinates long-range planning for the facility

• Analyzes and monitors financial statements, and reviews income and expenses relative to plans, implements corrective measures as needed, and reports status on a monthly basis

• Makes recommendations for capital improvements, supplies, and equipment

• Assures operational compliance with local, state, and federal laws 

• Maintains knowledge and compliance with all lease terms and contractual obligations

Administration

• Develops and maintains a sound organizational structure

• Oversees the development of operating procedures and training manuals

• Develops emergency and safety procedures

• Oversees and works with department heads to schedule, supervise and direct work of facility staff

• Conducts regularly scheduled staff meetings 

• Attends executive meetings

• Communicates to controlling entity on a structured and timely basis

Operations

• Develops/implements general policies. Approves specific operational policies, programs, and procedures in harmony with the mission and general policies

• Monitors the performance of all daily operations, functions and services; assures high standards and total customer satisfaction

• Ensure open communication and high visibility to customers by conducting daily walk-through of facility

• Establishes personnel policies; ensures proper hiring, training, supervising, personal development and corrective action in accordance with fair labor standards and safety 

• Ensures accurate recording of hourly labor and timely, accurate payroll processing

• Manages and oversees all accounting, inventory, banking, audit procedures, cash  flow, and establishes controls to safeguard funds and assets

• Serves as ex officio member of appropriate committees

• Meets, greets, and welcomes prospective members where applicable

• Oversees the care and maintenance of all physical assets and facilities

• Coordinates the marketing and promotional programs to promote facility services and amenities

• Ensures the highest standards for golf services and programs, golf course and practice areas, food and beverage, recreation, entertainment, and other facility services

• Establishes and monitors compliance with all purchasing policies and procedures

• Ensures and initiates programs to provide customers with a variety of innovative functions, programs and events

• Provides resolution of escalated customer service issues

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Maintain PGA of America membership in good standing in an active classification

• Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

• Fundamental supervisory practices and principles

• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

• Strong organizational, planning and prioritization skills

• Self-motivated with desire to promote and market

• Service and customer focused attitude

• Experienced in written and oral business communications

• Remaining up to date on customer relationship management tactics and strategies 

• Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others

• Experienced computer users include Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database

• Maintain and promote a positive professional image within the community

• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends

• Maintain a credible golf game and remain current on teaching innovations