Crane Creek Country Club

ESSENTIAL JOB FUNCTIONS

• Manage, supervise, and oversee daily golf operations to provide a high standard of excellence for member and guest enjoyment

• Build, manage, and develop a strong, experienced, and cohesive golf shop team

• Prepare and manage the golf operations budget

• Strong ongoing communication with the club management, greens superintendent, boards, and committees

• Plan and coordinate golf programming for membership

• Prepare and present appropriate reports to boards, committees, and management

• Mentor and guide assistant professionals, providing support and development opportunities to enhance their skills, career growth, and contributions to golf operations

• Visible and enthusiastic support for men’s, women’s, and couples golf programming and opportunities

• Commitment to a strong junior golf program, including continued support for PGA Junior League

• Play golf regularly with a cross-section of members

• Partner with club management to enforce membership rules, policies, and standards consistently (slow play, fivesomes, dress code, cart rules, practice facilities, etc.)

• Serve as an arbitrator to settle golf rule disputes

• Skilled, calm, and confident communicator, including in difficult conversations

• Ensure efficient use of tee times, associated technology, and proper scheduling

• Explore and embrace new technologies in the golf industry

• Stock the golf shop with appropriate equipment, clothing, and footwear, catering to the tastes of membership and consistent with current industry trends

• Provide accurate inventory and invoice records ensuring all standard operating procedures for sales and cost controls are in place and consistently followed

• Supervise and schedule work hours for golf shop staff and operations

• Model and set a high standard of quality service to the membership

• Develop and maintain excellent relationships with suppliers

• Coordinate and manage golf tournaments and maintain the calendar of events and ensure successful execution

• Design and implement staff performance strategies that promote a positive workplace, enhance key employee retention and improve overall employee satisfaction

• Annually review personnel on their performance and conduct regular staff meetings

• Develop and maintain active lesson and clinic programs to teach the techniques, rules, and etiquette of golf to individuals and groups, including juniors

• Golf programming for all levels (experienced, weekend warriors, beginners, juniors, etc.)

• Exhibit a pleasant and positive attitude and maintain proper and respectful member relationships

• Perform any other functions as required to facilitate the operation of the golf operations as required by the club and/or the board

• Meet all typical and customary physical demands of the job

PREFERRED ATTRIBUTES & QUALIFICATIONS

Including, but not limited to, the following:

• Excellent leadership and interpersonal skills

• Minimum five years experience as a Director of Golf, Head Professional, or First Assistant at a recognized golf club (private membership club preferred)

• Strong business management skills including budgeting, finance, accounting, cash flow, retail operations, merchandising, and forecasting

• Strong track record of developing and advancing assistant professionals

• Excellent written and verbal communication skills

• Experience reporting and presenting to boards, committees, and senior management

• Skilled player who personifies professionalism on and off the golf course

• Prior experience in all facets of golf operations, including hiring, motivating, and training staff

• Expertise in golf instruction, tournament, and event management

• Good working knowledge of golf course maintenance

• Community involvement such as PGA section leadership, community service, etc.

• College degree from a four-year college/university and/or a relevant two-year degree

• Strong critical and creative thinker with diplomatic and effective problem-solving skills

• Class A member in good standing with the PGA of America and meets PGA criteria for Head Professional

SOFTWARE & COMPUTER SKILLS NEEDED:

• Northstar POS, website, and tee times

• Golf Genius