Country Club of Missouri

SKILL SET & RESPONSIBILITIES

• Oversight of the golf department and golf professional team, including operations, retail, events, and player development.

• Promote the game of golf amongst the CCMO membership including coaching, golfing with members, supporting the PGA of America and Missouri Golf Association.

• Represent the CCMO brand within the Columbia community.

• Foster teamwork within the golf department and in concert with each of the other departments.

• Approach each day at the Club with a mindset of helping others and continued improvement.

• Create, execute, and collaborate on ideas that drive demand and financial success of the golf department and Club.

• Assist in implementing applicable operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities.  Ensure procedures are followed to open, close, and secure the golf shop and storage buildings.

• Ensure accurate tracking of course utilization by members and guests.  Monitor member preferences, usage patterns, and satisfaction with company products and services. Assess the quality of internal and external customer service and pace of play.  Recommend and execute plans for continued improvement.

• Supervise and train all golf shop staff in selling techniques and ensure they are enhancing the retail experience of members, guests, outings, and member-based companies.

• Maintains levels of product appropriate for the season and level of traffic through golf shop.

• Maximize financial performance by updating the open-to-buy plan within budgetary and cash flow guidelines.

• Maintains an attractive and orderly appearance in and around the golf shop.  Partner with golf staff and General Manager on annual AGM Platinum Golf Shop Award submission.

• Maintains product documentation from purchase to sale - including purchase orders, receiving records, invoice validation/payment, inventory records and special-order records to document merchandise history.

• Conducts accurate and timely physical inventory counts.

• Update and maintain policies/procedures and job descriptions for areas of supervision and direct reports. Collaborate with the team to set goals, expectations, and accountability.

• Develop and manage an innovative tournament services program for golf groups and golf outings.  The club hosts several member and member-sponsored golf events throughout the year. A working knowledge of Golf Genius Premium is important.

• Working knowledge of member website and social media platforms.

• Monitor facility activities and make recommendations to improve member service and/or operational efficiencies.

• Assure the efficient and timely submission of all required inventories, operational, financial, budgetary, marketing and sales reports for golf operations.

• Collaborating with the General Manager and Controller, create, seasonalize and implement the annual operating budget for the golf department.

• Manage employment activities for applicable staff members including recruitment and selection, performance evaluations, training, compensation, payroll preparation, corrective action, and termination, etc. in compliance with human resources policies and procedures.

• Plan departmental work and staffing schedules to achieve quality standards with responsible labor costs.

• Conduct staff meetings to ensure coordination of departmental activities as well as with other departments.

• Maintain accurate records pertaining to department activities including, but not limited to, labor schedules, building maintenance, equipment repair, safety meetings, activities, etc.