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West Chester, PA
General Manager
ABOUT CONCORD COUNTRY CLUB
ABOUT CONCORD COUNTRY CLUB
West Chester, PA | Concord Country Club, a premier private golf, recreation, and dining facility located in the suburbs of Philadelphia, is in search of a highly experienced leader to manage the day-to-day operations, finances, and long-term capital plans focused on creating a unique member experience for the more than 500 members and their families. The Club has an active, family-oriented membership with strong growth potential which provides the club leadership team regular feedback and support.
Located in the picturesque Brandywine Valley of southeast Pennsylvania minutes away from Philadelphia and Wilmington, DE, Concord Country Club is an ideal place for its members to enjoy time with family and a community of friends. Established in 1927, Concord Country Club offers a William Flynn designed 18 hole golf course on over 190 acres with a new golf pro shop and cart facility, full service practice facility, grass tee driving range, short game facility and a putting green. The Club recently completed a $4 million renovation that incorporated some of the latest trends in modern country club design. Our newly renovated clubhouse features a spacious 120-seat indoor and outdoor country club casual dining facility with superior views of the golf course, two private dining/business meeting spaces with full A/V functionality as well as an expanded modern kitchen. The Club also refurbished the men’s and ladies’ locker rooms, and has a flexible 250-seat banquet facility; ideal for weddings or large and small private events overlooking the golf course with its own banquet bar and kitchen. Additionally, a multi-sport racquets facility with a separate pavilion and pro shop are new as well as stand-alone outdoor pools and a family recreation area with a restaurant and bar. The club motto is "Concord Country Club, where traditions and quality create lasting memories." This is true for our employees and their families as well. The new GM will be living and working in a growing, family-friendly area with best-in-state schools (Unionville, West Chester and Garnet Valley school districts), minutes away from restaurants, shops, parks, and historic sites that create the opportunity for an attractive work/life experience for you and your family.
CONCORD COUNTRY CLUB HISTORY
Located on Route 202, near U.S. Route 1, in Delaware County, PA, Concord Country Club traces its origins to the Brinton Lake Club, organized in 1918. In 1927, the Brinton Lake Club became the Concord Country Club and was incorporated in Delaware. Its stated aim was “to establish, maintain, and conduct a club for the accommodation of its members and their friends and to provide a clubhouse, golf course, tennis courts, polo field, and other conveniences.” The years that followed were often difficult ones for Concord CC, as they were for virtually every club during this time. The Great Depression, then World War II, each triggered a decline in membership and revenue. The financial burden grew to the point where a decision was made in 1946 to sell the club to Wilmington Country Club, which operated it as a satellite facility. Unusual in this circumstance was the parent club’s requirement, in the mid-1950s, for those seeking membership in the Wilmington organization to take an interim membership at Concord. It would appear to have been the only such arrangement in the history of the Golf Association of Philadelphia, and it gave a number of people on the Wilmington Country Club waiting list an opportunity to play golf in the meantime on a great golf course. In 1958, Concord was sold to Delco Park, Inc., which envisioned the development of either an industrial park or a community of luxury homes. Neither project materialized, and two years later the club was on the market. This time the purchaser was Lammont du Pont Copeland, who felt strongly that the area could use a first-rate family country club. In the years to come, Mr. Copeland would build a suitable clubhouse and an Olympic- length swimming pool. In 1974, part of the golf course adjacent to the intersection of Routes 1 and 202 would be sold. New England-based architect Geoffrey Cornish would be called in, and the club would get five new holes — 4, 6, 13,14, and 15 — several of which are surely the most beautiful and challenging on this testing course, which has a Slope 135 from our standard member tees, 137 from the back tees and 123 from the forward tees.
For more information on Concord Country Club, please refer to this edition of the Concord Chronicles.
BY THE NUMBERS
BY THE NUMBERS
Age of Club: 97
Members: 500+ w/ Waitlist
Initiation Fee: $7,500 Initiation and $7,500 Facilities Contribution
Average Age of Members: 45
Club Ownership: Member-Owned
Gross Dollar Volume: $6,000,000 +
Annual Dues Volume: $2,900,000
Annual Food and Beverage Sales: $1,900,000
Total Payroll: $2,700,000
Number of Staff: 165
Full Time: 105
Part-Time: 60
Annual Rounds of Golf: 28,000 +
Facility Features
Facility Features
Dining/Clubhouse Facilities
1 Indoor/Outdoor Restaurant and Lounge (seating for 120) with an indoor/outdoor Bar (seating for 36) with multiple TVs and kitchen
1 Banquet Room (seating for 250) with bar and kitchen
2 Flexible Dining/private meeting Rooms (seating for 30) with A/V capabilities
Men’s and Ladies’ locker rooms with attached casual meeting rooms
Golf Facilities
Premier 18-hole course, par 71, William Flynn design with a full-service pro shop & practice facility
New cart and golf bag storage facility with capacity for over 60 carts and 500 golf bags
Racquets Facilities
5 outdoor Har-Tru courts
2 outdoor Hard courts
4 outdoor platform tennis (paddle) courts
4 pickle ball courts
Pavilion and pro shop
Swimming Facilities
1 Outdoor with restaurant and bar
Special Club Features
Concord Country Club is a 12 month a year operation with a strong off-season golf program and a thriving all season racquets program. Our food and beverage operations are open 12 months a year for members with reduced winter hours. Banquets and private events can take place year-round.
POSITION DESCRIPTION
POSITION DESCRIPTION
As the GM of Concord Country Club, you will be developing, maintaining, and promoting a management philosophy and operation that delivers superior member satisfaction and encourages employee engagement and development to achieve the Club's annual and long-term financial and strategic plans. The GM is the principal operating manager of the Club and manages the day-to-day operations and affairs of the Club will hire, supervise, evaluate, and discharge all other Club employees, subject to the approval of, and in accordance with the direction of the Board and its By-laws. You will have the primary responsibility with respect to the Club’s financial matters, the development and administration of the annual budgets, personnel administration, the coordination of the Club’s activities and events, and such other duties as the Board may direct. All Club management personnel, including but not limited to, the Grounds & Facilities Superintendent, Executive Chef, Golf Professional, Food & Beverage Managers, Restaurant Manager, Racquets Professional, Swimming Pool Manager, and Controller shall report to you.
ESSENTIAL RESPONSIBILITIES
ESSENTIAL RESPONSIBILITIES
Developing, maintaining, and promoting a management philosophy that culminates in member satisfaction and employee engagement, while consistently achieving the Club’s annual and long-term financial and strategic plans.
Establishing membership marketing initiatives to maintain and expand the Club’s membership and increase annual operating revenues.
Providing members with a range of family, social, recreational, and athletic experiences and programs that consistently meet and exceed member expectations.
Develop and oversee successful banquet and private outing events that provide positive financial support for the Club’s operations.
Providing visible club leadership to members and staff; actively communicating a commitment to the Club’s mission to be the finest family-oriented country club in the area.
Recruiting, leading, and developing a high impact staff that meets and regularly exceeds member expectations. Establish and oversee an accountable management structure with policies and procedures for management and staff that including goals, performance feedback and career development support.
Demonstrating support and commitment to significant member activities through visibility at such events.
Developing an annual operating plan and long-term financial and strategic plans that ensure the financial and operating viability of the Club.
Monitoring both formal and informal member feedback through member interaction, regular surveys and communication mechanisms and incorporating that feedback into Club operations and the planning process.
Developing and implementing new policies, as required, subject to approval of the Board.
Representing the Club to external stakeholders.
QUALIFICATIONS
QUALIFICATIONS
The GM reports to the President of the Board. Given the leading role this individual will play in achieving the financial and strategic objectives of the Club, it is essential that the successful candidate possess the following core competencies, attributes, and experience:
Bachelor’s degree in business administration or hospitality management with ideally a minimum 10 years of professional experience at a senior management level in a country club, hospitality or related multipurpose facility.
Well-developed skill set in all aspects of private club business management including membership marketing, hospitality and restaurant management, business development, finance, information technology, human resources, risk management and performance management.
Strong management skills with strengths in leadership, financial performance and team building skills. Especially strong credentials are preferred in quality food and beverage programming.
Proven accomplishments in sales and marketing initiatives, driving both member and non-member revenues.
Exceptional financial skills, including industry benchmarking and club industry financial metrics, as well as a proven track record of achieving financial plans and goals.
Strategic thinker with strong business acumen, competent in examining and re-engineering operations and procedures, developing and implementing new strategies and procedures.
Highly visible leader with strong professional demeanor and the ability to maintain positive working relationships with staff, Board, members and other key stakeholders.
Clear commitment to member service through an open and transparent approach with the ability to build strong teams through motivation and leading by example.
Excellent communicator, including public speaking, business writing, meeting facilitation and presentation skills.
Certified Club Manager and/or Certified Chief Executive designations preferred.
COMPENSATION AND BENEFITS
COMPENSATION AND BENEFITS
The club will provide a compensation and benefits package to include a base salary and annual performance bonus commensurate with experience and qualifications.
Other Benefits:
Medical Benefits
401(k)
CMAA Membership
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is January 14, 2024 at 11:59 pm Eastern Time
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Concord Country Club, General Manager
Please address all correspondence to - Mr. Mike Pearson | Search Committee Chair | Concord Country Club
Joe Doughty, PGA is the lead consultant for this search, please contact him with any questions.
Email: jdoughty@pgahq.com
The employer does not wish to be contacted at this time
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