Brownson Country Club

ESSENTIAL JOB FUNCTIONS

The environment at Brownson Country Club is focused on providing a high level of service with an emphasis on continuing to improve the golf experience at the club. The Head Golf Professional works to create an environment where staff is involved and enthusiastic, with open communications and respect for members, guests, property, and themselves.

Staffing & Leadership

• Hires, trains, schedules, supervises, and evaluates personnel; provides or coordinates staff training; works with employees to correct deficiencies.

• Schedules staff for facilities and creates and maintains scheduled hours of operation.

• Works with the Board VP and Board to create and implement golf course and staff policies.

Internal Communications

• Partners with the Golf Course Superintendent to improve overall course condition and playability.

• Communicate with the Food & Beverage team to ensure coordination and cooperation among the departments.

• Communicates collectively across all departments to successfully plan and implement member and outside events highlighting BCC.

• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of golf.

• Attend and participate in staff meetings, training, and orientations.

Member/External Communication

• Develops and maintains relationships with members, employees, vendors, and various outside user groups to coordinate their programs and special events.

• Promotes and markets club events and programming to focus on always increasing camaraderie and community at BCC.

• Golf Instructional Programs

• Creates and establishes a welcoming environment for golfers of all skill levels and abilities, especially women and junior golfers. 

• Supervises, trains, and evaluates the professional staff in the implementation of group and private lessons.

• Coordinates men’s, women’s, and junior golf instructional programs. Schedules use of golf course for outside tournaments.

Professional Shop Management

• Owns and operates the Professional Shop as a service to enhance the experience of all members and guests. 

• Collects all money at the golf shop and ensures that money is handled according to BCC policy.

• Maintains accurate inventories for pro shop, golf facility, and equipment. 

Administrative

• Inspects and supervises the golf facility and programs under his/her supervision to determine adequacy and adherence to generally recognized standards which includes the areas of leadership, program content, cleanliness, and general appearance of the facility.

• Maintains records and makes periodic reports as directed, including attendance reports, program reports, accident reports, and personnel evaluations.

• Assists with the purchase of supplies and equipment for the facilities and programs.

This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions and to perform any other related duties, as may be required.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

Education and/or Experience:

• Candidates must be a Class “A” PGA Member in good standing.

• A bachelor’s degree in Golf Management or a related field is preferred.

• Minimum four (4) years experience working in golf course operations with a minimum of two (2) years experience as the Head Professional or First Assistant at a private club preferrable.

• Candidates must have the ability to deliver a high-quality service with an emphasis on continuous improvement.

• Skills in recruiting, supervising, training, monitoring, evaluating, and motivating personnel.

• Financial aptitude and experience to assist and understand the operating budget.

• Must be well organized, able to work under pressure, and meet deadline requirements.

Necessary Knowledge, Skills, and Abilities:

• Excellent people skills.

• Knowledge of all aspects of golf course operations, emergency first-aid procedures, and enhanced principles of customer service.

• Ability to provide outstanding customer service, get along with coworkers, patrons, and supervisors, and interact with employees and vendors in a professional manner.

• Excellent written and oral communication skills and the ability to provide customer service, information, and feedback to the public.

• Ability to handle cash flow with accuracy and proper handling in adherence to established club procedures.

• Ability to investigate and resolve complaints concerning programs and the facility.

• Must be highly motivated and take direction well with excellent interpersonal and communication skills, both written and verbal.

• Ability to work independently and with the entire Club Team in a fast-paced and high-volume environment.

• Knowledge of Microsoft Word, Excel, Outlook, NorthStar and Golf Genius.

Licenses, Certifications, and Other Requirements:

• Member in good standing of PGA or LPGA of America.

• Must possess a valid driver’s license and maintain an acceptable driving record.

• A background check will be required for final applicants.