Blue Hills Country Club

BY THE NUMBERS

• 660+ Members with 430+ Golf Memberships, 110+ Social, 110+ Other

• Average Age of Membership: 56

• 18-hole Championship Golf Course designed by Robert Dunning on 164 acres

• 7,347 Yards with 11 Teeing Options

• Bent Grass Greens, Zoysia Fairways, and Fescue Roughs

• Indoor/Outdoor Teaching & Learning Center, Large Range with Two Teeing Areas, Practice Green, Short Game Practice Area, Underground Cart Storage

• 26,000 Rounds Annually (20,000 Member, 6,000 guest)

• Initiation Fee: $25,000

• Member Monthly Dues: $891 monthly dues + $240 monthly capital = $1,131 per month ($13,572 annually)

• Total Annual Revenue: $8.7M

• Annual Food & Beverage Revenue: $2M (29.5% COGS, Food, Liquor, Wine Costs = $639,000)

• Dining Outlets: A La Carte = 3 rooms plus patio (320 seats); Banquet/Event = 4 rooms (330 seats); Card Rooms = 20 seats in Women’s Card Room, 40 seats in Men’s Card Room, 28 seats on the Patio

• Merchandise Sales: $520,000

• Total Golf Revenue: $600,000

• Cart Fleet: 60

• Guest Fee: $125

• Caddie Program: Yes

• Approximately 30 Member Tournaments and 10 outside event days including the AdventHealth Championship

• Tennis Revenue: $450,000

• Tennis Courts: 5 Indoor Hardcourts, 2 Outdoor Hardcourts

• Debt: < $3M

• Aquatics: 385,000-gallon lap pool with 6 lanes and 12’ deep end; 2 Family Pools - 1’ deep and 2’ deep; 125 deck chairs, pool snack bar, and covered bar/patio dining area

• # of Employees: 85 Full-Time, 140 Part-Time

THE OPPORTUNITY

Job Structure

• Title: General Manager/COO

• Reports To: President of the Board of Directors

• Supervises: Head Golf Professional, Golf Course Superintendent, Food & Beverage Directors/Managers, Tennis Professional, Aquatics/Events Director, Facilities Manager, Membership/Marketing, Administrative Staff

• Collaborates With: AdventHealth Championship Director, Korn Ferry Tour, City/Community Leaders, Industry Allied Associations/Organizations

Keys To Success

• Elevate Service Levels by Engaging with Members & Staff to Maintain a Positive Culture

• Ability to Develop/Execute both Club Strategic Plan & Facilities Master Plan

• Hire/Manage/Develop Staff

• Improve Club Profitability

• Update & Improve Financial/Operational Systems

• Flexibility in Leadership Style/Leadership Through Delegation

PRIMARY ROLES & RESPONSIBILITIES

The General Manager/Chief Operating Officer at Blue Hills Country Club is entrusted with the responsibility of managing all club operations in alignment with the direction and policies set forth by the Board of Directors, as well as the By-laws and Rules of the Club. Working collaboratively with the Board and Senior Staff, the General Manager will play a key role in preparing annual operating and capital budgets, subject to the approval of the Finance Committee and Board, and will oversee the management and control of operations to achieve desired results. The primary focus will be on assessing and refining the quality of the Club's staff, amenities, and services to ensure maximum member and guest satisfaction, striving for the highest level of member experience.

As the General Manager/Chief Operating Officer of Blue Hills Country Club, you will be the custodian of the Club's legacy, responsible for providing quality leadership and fostering a positive image for the Club among members, guests, staff, and the community. Your role extends to developing and executing exceptional dining and social programming, services, and amenities that consistently exceed member expectations. With a keen focus on refinement and improvement, you will address member issues promptly and professionally, working closely with the staff to drive growth in membership, golf, and F&B utilization.

Key Responsibilities:

Club Leadership:

• Uphold the Club's deep history and traditions, presenting a positive image to members, guests, staff, and the community while embracing the challenge of introducing new and innovative solutions that propel our culture forward.

• Develop and execute outstanding dining and social programming, services, and amenities for members and their guests.

• Apply critical thinking to refine and improve operations, consistently exceeding membership expectations.

• Handle member issues with timeliness and professionalism.

• Collaborate with staff to drive growth in membership, golf, and F&B utilization.

Team Leadership:

• Act as a leader, mentor, and role model for all employees, demonstrating professional behavior and work ethic.

• Oversee and refine hiring and recruitment strategies, leading the recruitment of seasonal talent as needed.

• Establish and maintain a deeply committed service culture club-wide, focused on member satisfaction and recognition.

• Implement consistent performance management systems and conduct systematic performance reviews.

• Foster departmental accountability to enhance the overall performance of the Club.

Financial Management:

• Prepare annual operating and capital budgets and forecasts.

• Manage and control all operations and projects to achieve desired financial results.

• Maintain high-functioning management information systems and monitor compliance with internal controls.

• Utilize meaningful analytics for excellent decision-making at the Board, committee, and management levels.

Club Management:

• Ensure care, cleanliness, maintenance, and safety standards of the physical plant, facilities, and environments.

• Delegate appropriate authority to the management team while retaining ultimate responsibility for all club operations.

• Serve as the liaison between management and staff and the Board of Directors, making informed recommendations for improvements.

• Be visible and present at the Club, participating in community activities and charity projects.

• Improve food & beverage service to include increased quality, consistency, and marketing efforts to stakeholders.

Communications:

• Maintain ongoing dialogue and rapport with members through engagement, communication, and timely promotion of Club activities.

• Address and resolve member requests and inquiries promptly.

• Keep Officers, Board, and committee members informed of significant matters and issues.

• Establish and maintain effective communication systems between departments for a first-class level of attention and service.

Capital Project Management:

• Provide supervision and administrative support for all capital projects.

• Maintain and enhance the long-term capital plan.

• Develop relationships with contractors and manage them in conformance with agreed-upon contracts and timelines.

• Ensure proper communication with various committees, Board, and membership.

PREFERRED ATTRIBUTES & QUALIFICATIONS

1. Leadership Skills:

• Proven ability to lead and inspire teams to achieve organizational goals.

• Demonstrated experience in fostering a positive and collaborative work culture.

2. Interpersonal Skills & Positive Attitude:

• Exceptional interpersonal skills with the ability to build strong relationships with members, staff, and stakeholders.

• Positive attitude and effective communication skills in diverse and dynamic environments.

3. Financial Acumen Proven in a Private Club Environment:

• Strong financial management skills with a track record of success in a private club setting.

• Demonstrated ability to develop and execute budgets, control costs, and drive financial performance.

4. 10+ Years of Private Club Industry Experience Preferred:

• Extensive experience in the private club industry, with a minimum of 10 years in relevant roles.

• Preferred previous experience as a General Manager in a private club with a demonstrated track record of improvement.

5. CCM (Certified Club Manager) Preferred:

• CCM certification is highly desirable and reflects a commitment to professional excellence in club management.

6. Professional Involvement:

• Active involvement in professional organizations related to club management.

• Continuous engagement in industry events and a commitment to staying abreast of industry trends.

7. Operational & Strategic Expertise:   

• Proven expertise in both day-to-day operational management and strategic planning for long-term success.

• Track record of implementing operational efficiencies and strategic initiatives to enhance club performance.

8. Innovative Thinking & Challenge Orientation:

• Innovative mindset with the ability to think creatively and strategically.

• Comfortable tackling challenges head-on, with a solutions-oriented approach.

9. Understanding of Golf Operations:

• Comprehensive understanding of golf operations within the context of a private club.

• Support and work collaboratively with the Head Golf Professional to enhance and optimize golf-related offerings for member satisfaction.

10. 4-Year Degree Preferred.

11. Commitment to ethical and transparent business practices.