Black Creek Club
Chattanooga, TN
General Manager
ABOUT BLACK CREEK CLUB
Chattanooga, TN | Opened in September, 2000, Black Creek Club was designed by Golf World's 1999 Architect of the Year, Brian Silva. Black Creek was one of the first modern courses to embrace the firm and fast, strategic design elements of the "Golden Age of Golf Course Architecture,” which in the ensuing two decades has become a main driver behind the resurgence in the popularity of golf. Black Creek was specifically created to be what Charles Blair Macdonald and Seth Raynor would have built if they saw the modern game. Those architects from the early 20th century built such masterpieces as The National Golf Links of America, Yeamans Hall Club, St. Louis Country Club, and The Chicago Golf Club, among many other premier courses.
Black Creek has received high praise in its 22 years, ranging from Golfweek's Top 100 Modern Golf Courses in 2003, to Golf Digest's Top 10 Courses in Tennessee, to being the only course in Tennessee to be included among Golfweek’s Best Residential Golf Courses in America. Black Creek believes in participating in the golf community by hosting local, state, and national tournaments, and has hosted numerous state championships, as well as the Nationwide Tour's Chattanooga Classic for 8 years. In September 2005, Black Creek welcomed the stroke-play portion of the 25th U.S.G.A. Mid-Amateur Championship, with The Honors Course in nearby Ooltewah serving as the host course for the championship. There are 4 currently active members of the PGA Tour who played their high school golf at Black Creek Club.
The Club also serves as the social and recreational hub for the surrounding community of Black Creek, which covers over 3000 acres, almost entirely within the city limits of Chattanooga, Tennessee. The Club and its aesthetic are major components of the community’s brand, as well as that of the Club. Homeowners within the community are not required to be members of the Club, although many are; and the Club also has members from outside the community, including several National members.
DINING AND OTHER AMENITIES
The Club offers casual, club fare with a maximum capacity of about 100, in a main dining room, a smaller “private dining room,” and a terrace overlooking the golf course and pool. The menu is rotated seasonally. The Club also offers poolside food and beverage service during the summer months.
The Club keeps a broad selection of wines from many regions and has a casual bar, also in the clubhouse, that offers a wide selection of premium liquors, craft beer, domestic and imported beers, as well as draft beer.
Other Amenities:
In addition to the Championship 18-hole golf course, the Club has a two-level, resort-style pool with an infinity edge separating the adults only pool from the lower level family pool.
The Club keeps a fully stocked Pro Shop, and the golf staff includes two Class A PGA professionals, assistants for the shop, and a staff of outside attendants that help members with their equipment and carts. The carts are equipped with GPS maps of the golf course, with precise yardages to the hole locations of the day. These GPS-equipped carts can also restrict off-limits areas through geofencing.
The Club has two tennis courts, which are also lined for pickleball.
The Club has a small fitness center with treadmills, elliptical trainers, stationary bikes, a rowing machine, free weights, and other resistance equipment. The fitness center also has steam rooms and showers for women and men. The Clubhouse has saunas and showers in both Men’s and Women’s locker rooms, as well as lockers that are available for monthly rental.
The Club also hosts in its Training Center, the Academy at Black Creek Club, which is led by Kiel Alderink, a “Top 100 under 40” Golf Digest instructor.
CHATTANOOGA, TENNESSEE
Chattanooga is located in the southeast corner of Tennessee on the border of Georgia, about halfway between Atlanta, Georgia and Nashville. Chattanooga is the fourth largest city in Tennessee, and the seat of Hamilton County.
Chattanooga enjoys a pleasant change of seasons, with July the warmest with an average temperature just below 90 degrees and January the coldest month with an average temperature just under 50 degrees. On average, Chattanooga receives approximately 54 inches of precipitation and very little snowfall.
There are two professional sports that call Chattanooga home, the Chattanooga Lookouts baseball team which is a Double-A affiliate of the Cincinnati Reds and the Tennessee River Sharks which is a National Indoor Football League team (NIFL). Chattanooga is also home to the NCAA Division I-AA national football championships every year at Finley Stadium, on the campus of the University of Tennessee at Chattanooga.
There are numerous "must see" attractions in Chattanooga, including the Rock City Gardens, Riverbend Festival (week-long music) and the fabulous Tennessee Aquarium, the world's largest freshwater aquarium.
Sports and natural beauty aren't the only reasons to consider moving to Chattanooga. Affordability is another major incentive. The cost of buying a home in Chattanooga is less than it is in many other major metro areas around the country. Property taxes are low, and there is also no state income tax in Tennessee.
For more information, please click the following link: VISIT CHATTANOOGA
POSITION OVERVIEW
Job Structure
Title: General Manager
Reports to: Vice President of Operations with quarterly updates and reports to the Ownership
Supervises:
Comptroller/HR Manager
Director of Instruction
Food & Beverage Director
Golf Course Superintendent
Head Chef
Head Golf Professional
Membership Director
Property Manager
Position Description:
The General Manager (GM) is responsible for fostering a culture of exceptional member experience at Black Creek Club through the day-to-day operations and management. They are responsible for the financial & operational stability of the Club & all Club departments. The GM's areas of responsibility include: the Golf Course and golf operations, Full-service restaurants, bar, and other food outlets, Tennis/Pickle Ball facilities and programs, Fitness Center, Swimming Pools, Clubhouse, and grounds. The GM is expected to lead each department in an efficient, profitable manner with special attention given to maximizing overall member satisfaction. The GM is expected to be accessible to the Board of Directors and provide quarterly reports on the effectiveness of the Club's policies, operations, programs & to address their questions or concerns.
The General Manager will lead a strong F&B team that will provide an outstanding dining experience with quality food, spirits, and atmosphere. As Black Creek Club continues to grow, the General Manager will explore different fun family member events and occasions as well help plan new and exciting food venues on the property.
ESSENTIAL JOB FUNCTIONS
Responsible for overall membership services to ensure an outstanding experience for all Black Creek Club members and guests.
Maintain high standards for all facilities, services & communications.
Set the standard for effective management, maintaining a high level of ethics, productivity, creativity, and invest in the supervision & development of the staff.
Responsible for all financial management aspects of the Club's business including but not limited to: Club bank accounts, accounts payable/receivable, audit controls, and account reconciliations.
Lead the production of the Club's annual & strategic plans including capital improvements plan. Provide monthly reports to the Board of Directors, Managing Partner, & Vice President of Operations in meeting the goals established in these plans.
Oversee all Club departments and Club operations including programs, services & activities with a focus on the highest level of member-satisfaction & compliance of all company standards relating to the quality of products & services.
Supervise department heads and oversee the budget planning & management for each department, including monthly reporting.
Establish & maintain a "best practices" approach in controlling expenses while maintaining member satisfaction & implement productivity or cost saving opportunities that do not detract from the member/guest quality & service standards.
Support and monitor the processes to attract new members and create new revenue-generating events. These activities are developed in collaboration with management staff and supporting committees.
Coordinate all Club marketing plans with the Black Creek Chattanooga Director of Sales & Marketing for continuity in Black Creek Chattanooga branding/marketing efforts.
Maintain & enforce all approved club by-laws, policies and procedures including but not limited to general, operational, membership & personnel policies. Recommend changes to such by-laws, policies, and procedures when necessary.
Conduct annual staff performance appraisals and provide salary/bonus recommendations to the Vice President of Operations.
Represent Black Creek Club to the membership and community, including playing golf, to local businesses and within the industry to promote good community relations and exposure for the Club.
Attend conferences, workshops, and meetings for applicable industry organizations (CMAA, PGA, etc.) to keep abreast of current information and developments in the field to enhance personal value and quality of services to the members. Responsible for overall membership services to ensure an outstanding experience for all Black Creek Club members and guests.
CANDIDATE QUALIFICATIONS & REQUIREMENTS
CMAA Member strongly preferred.
PGA Member and/or CMAA Certified Club Manager (CCM) designation or working toward this designation are strongly preferred.
Hospitality management background strongly preferred.
Minimum of 5 years of verifiable, progressive leadership and management experience in an active, private, member-focused club or a premiere hospitality environment.
Experience working with volunteer committees preferred.
Exceptional leadership, mentorship, & supervision skills – ability to build, grow and retain staff creating an environment and culture where good people want to be
Outstanding member relations & interpersonal skills
Proven business administration skills, including:
Knowledge of business practices and processes
Previous experience of successfully managing an operating budget with P&L responsibilities.
Thorough knowledge of all department financial activities (i.e., budgeting, projections, reporting)
Vendor and contract negotiations
Management of complex capital projects
Vision-Planning – ability to see a desired end goal and employ the specific and necessary means of achieving that goal while maintaining the overall vision of the organization
Delegation – ability to effectively assign task responsibility and authority to others
Written Communication Skills – ability to clearly deliver a message through written words using correct grammar, spelling, and punctuation
Detail-Oriented – ability to achieve accuracy and thoroughness when accomplishing a task; pays attention to details and can understand what caused a certain outcome
Judgment and Decision-Making Skills – ability to make reasoned judgments that are logical and well thought out; constructively questioning and analyzing information to make the best conclusion
Organizational Skills – can marshal resources (people, funding, material, support, etc.) to get things done; can orchestrate multiple activities at once to accomplish goals; uses resources effectively and efficiently; arranges information and files in a useful manner
Presentation Skills – effective in a variety of presentation settings both inside and outside the organization; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working
Knowledge of club management software packages, Microsoft Office Suite (i.e., Word, Excel, and Outlook), and web browser applications
COMPENSATION AND BENEFITS
The base salary range for this position will be $125,000 - $140,000 plus incentives. In addition to salary, compensation includes:
Annual performance bonus based on outcomes in relation to predetermined “department metrics” and goals
401K (21 & up, after 6 months)
Dental, Vision, Health, Life, Long Term Disability, and Accidental Death & Dismemberment Insurance Benefits
CMAA membership and PGA dues paid
Vacation, holidays, and other paid time off per Club policy
Lunch provided daily (Tuesday-Sunday)
Relocation allowance is negotiable
Interested candidates with specific compensation questions can contact the Career Services team.
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is 11:59 p.m. EST on March 2, 2023
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Black Creek Club GM
Please address all correspondence to - Ben Jones, Interim General Manager
Kevin Walls, PGA Master Professional and Jim West, PGA are the lead Consultants for this opportunity. For additional information, please contact them directly.
Email: kwalls@pgahq.com
The employer does not wish to be contacted at this time..
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