Big Canyon Country Club

Expectations

• Always conduct oneself in a professional manner to reflect the high standards of the Big Canyon Country Club

• Respond and provide aid if you are properly trained in medical or other emergencies

• Ability to multi-task in a fast paced, high-pressure environment

• Will be expected to perform other duties as assigned

KNOWLEDGE, SKILLS, & TRAITS

• Maintain PGA of America membership in good standing in an active classification

• Experience at similar facilities with a track record of success in providing service

• in a high-volume environment

• High level of knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

• Expert supervisory practices and principles

• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

• Strong organizational, time management, planning, and prioritization skills

• Service and customer focused attitude

• Experienced computer user familiar with Microsoft Word and Excel and proficient in other applications, i.e. email, text message, tournament, and database software

• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends as approved by the Head Golf Professional

• Maintain a credible golf game and represent the Club in professional events

JOB RESPONSIBILITIES & FUNCTIONS

Golf Operations

• Manage an innovative tournament program that services all customer segments, maintaining the high level of interest and excitement surrounding the tournament program

• Communicate regularly through multiple channels (including email, text, and social media) with all segments of the membership to ensure up to date information and promotion of golf events and offerings

• Work closely with Director of Golf to ensure Golf Committee’s vision and expectations are being met or exceeded

• Respond accurately and efficiently to member needs and requests, maintaining a consistently high level of member satisfaction

• Understand the desires and expectations of the membership by keeping an accurate ‘pulse’ on the Club and evolve all programming and service levels as demand changes

• Prioritize building relationships with members on an individual basis, therefore improving the ‘member experience’ and creating connection with the Club

• Plan and execute golf outings to meet budgeted expectations

• Play golf with a variety of members on a regular basis both at the Club and in Pro-Am events

• Develop and maintain a high-level of teaching and coaching skills to benefit all levels of players

• Administer the Rules of Golf and educate staff.

• Manage Golf Shop payroll budget

Retail Management

• Assist the Retail Manager and support their role as buyer and administrator

• Maintain the necessary systems utilizing POS to safeguard inventories and cash

• Establish accurate recordkeeping policies and procedures

• Maintain an attractive and orderly appearance in and around the golf shop

• Conduct accurate and timely inventory counts

Administrative

• Work cohesively with the People and Culture team to ensure effective framework and team development.

• Recruit, train, motivate, and supervise all golf shop staff and maintain accurate payroll records.

• Act as a mentor and coach to Assistant Professionals, providing guidance and support to achieve both facility and individual goals

• Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to

• Ensure all applicable staff are trained and educated in club policies, golf rules and the calendar of events, able to answer questions in such areas in a timely and accurate fashion

• Maintain safety standards that meet Club requirements, prioritizing the safety and health of all staff, members, and guests.

• Adhere to, enforce, and implement policies and procedures of the facility as well as the Club’s Rules and Regulations

Financial

• Ensure systems controls are in place to safeguard assets, revenues, and resources

• In keeping with facility goals, utilize yield management techniques to maximize course usage

Other Facility & Departmental Responsibilities

• Work closely with all department heads to achieve the goals and objectives of the facility

• Maintain a close working relationship with the Golf Course Superintendent, Head Golf Professional, and Director of Wellness and provide advice on course playability and tournament set up