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Charlotte, NC
General Manager / COO
ABOUT BALLANTYNE COUNTRY CLUB
ABOUT BALLANTYNE COUNTRY CLUB
Charlotte, NC | Ballantyne Country Club was established in 1996 in Charlotte, North Carolina, and features the finest in private Club amenities including golf, tennis, indoor & outdoor dining, a multigenerational social calendar of events, aquatics, fitness, and multiple meeting spaces.
Members enjoy an 18 Hole Rees Jones-designed championship golf course with a wide array of amenities including a magnificent golf practice facility that’s ranked top 50 in the country. 7 lighted tennis courts, 5 of which are clay, and the ever-growing pickleball is available for all ages. A designated Family Activities Center featuring complimentary Kids Club & Child Watch - kids can play while parents are teeing off, joining a yoga class or just enjoying a date night. A 24/7 state-of-the-art Fitness Center - includes cardio & strength equipment, classes, and access to personal trainers, Cabana Bar & Grill, and the resort-style pool facility that features 4 pools including a slide pool and splashpad pool.
The Club also offers a variety of private lessons, group clinics, junior programs, and interclub leagues for every sport, age, and level of play.
Ballantyne Country Club is known for being a fun and friendly place where lifelong relationships and memories are made.
CLUB FEATURES AND BENEFITS
CLUB FEATURES AND BENEFITS
Multi-Generational Club
Rees Jones Designed 18 Hole Golf Course
Magnificent Golf Practice Facilities
Director of Golf Instruction – Randy Joyner
Four Teaching Golf Professionals
Junior Golf Academy
Nine Tennis Courts – Seven Lighted
Tennis Instruction/Team Tennis/Junior Tennis/Full Calendar of Tennis Events
Newly constructed outdoor dining facility
Beautiful 45,000 square foot Main Clubhouse
Men’s and Ladies' Locker Rooms and Lounges
Multiple Dining and Meeting Spaces
Designated Family Activities Center with Teen Center
Fitness Center – 24/7 Access for Members
Five Swimming Pools
Full Aquatics Programming – Lessons/Swim Team/Water Aerobics
Complimentary Child Watch Daily/Thursday and Friday Nights
Year-Round Programming for Children
Calendar Filled with Events for Members of All Ages Throughout the Year
POSITION OVERVIEW
POSITION OVERVIEW
Title: General Manager / Chief Operating Officer
Position Description: The General Manager/COO oversees Club operations, ensuring high member satisfaction through effective team leadership, strategic planning, and operational excellence. Responsibilities include fiscal management, team development, and continuous improvement initiatives.
The General Manager/COO reports directly to the Board of Directors and oversees all Club operations in coordination with our Management company partners.
TARGETED QUALITIES
TARGETED QUALITIES
Team Leadership: Fosters teamwork and sets expectations for performance.
Leading Change: Successfully implements new practices and communicates transparently.
Member Focus: Identifies and addresses member needs, fostering a "Members First" culture.
Operational Planning: Develops action plans to achieve strategic goals and prioritizes operational focus.
Driving Results: Challenges and supports the team to excel, ensuring goal achievement.
Continuous Improvement: Seeks opportunities to improve current Club processes, products and services to promote quality and overall member satisfaction. Utilizes Annual Member Survey as the baseline year over year.
ESSENTIAL FUNCTIONS
ESSENTIAL FUNCTIONS
Keeps the Board informed and reports on business metrics.
Oversees Club assets, maintenance, and amenities.
Drives membership growth and retention strategies.
Collaborates with support teams and sets sales and retention goals.
Coordinates events, business plans, and financial results.
POSITION FUNCTIONS AND DUTIES
POSITION FUNCTIONS AND DUTIES
Directs and coordinates all Club operations.
Manages department managers, recruits, and develops staff.
Prepares annual business plan and budget.
Promotes good public relations and a professional image.
Conducts meetings to enhance team relationships and efficiency.
Maximizes the value of our management company benefits through effective utilization of their subject matter experts and buying power.
Distributes required reports.
TYPICAL PHYSICAL AND MENTAL DEMANDS
TYPICAL PHYSICAL AND MENTAL DEMANDS
Requires constant walking, standing, and ability to lift objects.
Must convey information clearly and handle problems effectively.
Quick and accurate decision-making skills.
TYPICAL WORKING CONDITIONS
TYPICAL WORKING CONDITIONS
Long hours are occasionally required, including weekdays, weekends, and holidays.
Work indoors/outdoors, with exposure to various weather conditions.
Some travel within the community and attend industry conferences
SKILLS AND QUALIFICATIONS
SKILLS AND QUALIFICATIONS
Including, but not limited to, the following:
Outgoing and friendly with a keen eye for details.
Proven decision-making skills, integrity, and commitment.
Exceptional interpersonal and communication skills.
Thorough knowledge of Club operations and human resources.
Results-oriented, organized, and adept at managing a fast-paced environment.
Proven problem-solving skills and the ability to successfully manage multiple priorities.
Experience and competency in project/asset management.
EDUCATION AND EXPERIENCE
EDUCATION AND EXPERIENCE
8-10 years of progressive Private Club management experience and full P&L responsibility.
Hospitality/Business Management degree preferred.
Previous success as a Private Country Club General Manager.
Strong Food & Beverage background preferred.
A stable career path with proven leadership, energy, and results-driven approach.
COMPENSATION AND BENEFITS
COMPENSATION AND BENEFITS
Compensation salary range of $175,000 to $225,000 commensurate with experience
Annual performance bonus (total package from $225,000 to $300,000).
This is a full-time, year-round salaried position with a complete benefits package.
Health, Dental, and Vision insurance per Ballantyne Team Member Benefits Package
401k plan
Paid time off
Professional dues
Educational allowance with an emphasis on continuing education.
Relocation assistance (if from outside the area)
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is February 28, 2024 at 11:59 pm Eastern Time
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Ballantyne Country Club, General Manager/COO
Please address all correspondence to - Ballantyne Hiring Committee
Don Sweeting, PGA is the lead consultant for this search, please contact him with any questions.
Email: dsweeting@pgahq.com
The employer does not wish to be contacted at this time
To serve as the most trusted professional resource for employers seeking experts to lead an organization in the golf and hospitality industry, and support their future success by serving as lifelong partners.
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