We are sorry if we did not meet your expectations. May I know the reason for your cancellation? Did you encounter any issues? We'd be happy to help you resolve them. 

Please use this guide on how to cancel your subscription. 

*Escalate to level 2 if user is unable to cancel on their side.

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Please use this guide on how to delete your account.

*Escalate to level 2 if the user is unable to cancel on their side.

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Apologies, but we are unable to restore deleted accounts. No user-generated data is collected, stored, or synced via the vendor's app and your Setapp account. You would need to create a new account. 

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Please use this guide on how to change your email. 

*If the customer is unable to change the email address from his end.

To proceed with your request, kindly provide us with the following details to confirm the ownership of your account:

*the current plan in use

*date and amount of the latest charge

*last four digits and type of the card you used

Also, please provide the email address you want to change it to.

*Escalate to level 2 if the user is unable to change email.

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We apologize for the inconvenience. Could you send us a screenshot of your account showing your email address and subscription plan?

Kindly read this article and confirm if you have met all of the conditions. If meet, please provide us with the email address associated with your Setapp subscription. 

I have forwarded your request to the relevant team. Please allow 24-48 hours for a response. They will contact you via email.

*Escalate to level 2.

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- We hope everything runs smoothly from here on out. If you have more questions or concerns, don’t hesitate to reach out.                                                                                     

- I'm glad we could resolve this for you. If you ever need help in the future, feel free to start a chat with us at any time.                                                                                                    

- It seems you are away. If you need help, feel free to start a chat with us anytime. 

Other foreign Languages:

I am so sorry but I can only provide you support in English. Please let me know if you want to proceed in English.

Hi! At the moment, we don't have Ukrainian-speaking agents here in the chat, can I help you in English? If you want to receive assistance in Ukrainian, please write us an email at support@setapp.com and we will get back to you as soon as possible.                                                                                                                                                                                                                                  

Вітаю! Наразі в чаті немає україномовних агентів, чи можу я допомогти вам спілкуючись англійською? Якщо ви хочете отримати домомогу українською мовою, будь ласка напишіть лист на пошту support@clearvpn.com і ми відповімо вам якумога скоріше. 

We've been offering free access to the store as a part of our early beta program. As we're moving further with the development, after September 17th, access is provided with iOS Advanced, Power User, or AI Expert plans only, as we've been informed in the "Keep access to Setapp Mobile — Switch to a new plan" notification from September 10th.

As a Mac + iOS plan user, you will retain full access to our regular iOS application collection, which remains a part of your plan (note: the apps offered will be different from the Setapp Mobile offer), and you will be able to activate them using the steps described in our articles:

https://support.setapp.com/hc/en-us/articles/360015976820-Install-and-activate-iOS-apps 

To retain access to the Setapp Mobile, please upgrade to the Power User plan. You will be able to do so by clicking Manage subscription > Change plan, select the required plan and follow the steps:

http://my.setapp.com/subscription 

 *Subscribers of the "Family and Setapp for Teams" plans cannot switch to a plan that includes Setapp mobile. To use Setapp mobile, we can only suggest registering a new account if it fits you.

Setapp saves files in different places on your computer because it runs apps from various developers, each with its own data. These files can be found in:

> Application Support (where app data is stored)

> Caches (temporary files)

> Preferences (app settings)

If you delete these files without knowing how they work together, it can cause problems. 

https://support.setapp.com/hc/en-us/articles/360002037440-Where-does-Setapp-store-its-files

Please be advised that personal accounts cannot be converted into Team accounts due to massive differences between the offers. You may read this article to learn more about Setapp for Teams.  If you would like to switch to Setapp for Teams keeping the same email address, please remove the personal account first ( Account > Delete account):
 
https://my.setapp.com/account
 
After removing the account, you will be able to sign up as the Team Owner:
 
https://my-team.setapp.com/signup
 
The good news is that you won't have to reinstall Setapp on your Mac – simply sign in with the new account to reactivate the apps and continue your work, and also you'll get a new 14-day Trial period with the service!
 
Our Setapp for Teams pricing starts from US$9.99/month per member and $2.49/month per each additional device each member has.

Please note that Teams accounts cannot be converted into personal accounts due to significant differences between the offerings. If you wish to switch to a personal account while retaining the same email address, we will need to delete your Teams account.