📢 Important Equipment Policy Updates (2026–2027) 

Shipment Notifications to Parent School Email:

All shipment notifications will be sent to the Parent School Email. If you do not have access to your school email, please contact your Family Support Coordinator Immediately.

No In-Person Pickups/Drop-Offs: 

All equipment is processed through our central warehouse depot.

UPS Store / Access Point Option: 

Contact your FSC immediately if you want equipment delivered to a local UPS Store or Access Point.

No Year-End Laptop Return Required: 

Laptops are kept at year-end unless withdrawing or replacing a damaged unit.

Printers Are Yours to Keep: 

Do not return printers upon withdrawal or failure. Call the Student Helpline at 877-883-3653 for broken printers and recycle them responsibly.

Laptop Return Steps 

(Damage or Withdrawal Only)

⛔ DO NOT ship laptops with K12 books. 

K12/Stride books are sent back to their center in Kentucky. Laptops are returned to PA Virtual Charter School's Warehouse Depot in Pennsylvania.

Step 1: Get Your Prepaid UPS Label

• PA Virtual will send an email with return instructions that includes a link and access code to generate your prepaid UPS return label. 

• This email will be sent to the Parent's & Student's School Email, Parent's Personal Email on file, and your Family Support Coordinator.

Step 2: Pack the Laptop

• Use the original box to pack the school-issued laptop.

• If you don't have the original box, pack the laptop securely in a box to prevent transit damage.

• Please ensure the return label is shipping to PA Virtual's Warehouse Depot in Mechanicsburg, PA.

• If you need a laptop box shipped to you, please email Returns@pavcsk12.org. Please be sure to include the ticket#, or student name so we can get the box out to you quickly.

(You can also buy one at UPS at your own expense.)

Step 3: Attach the Label

• Fold and affix the printed label securely to the outside of the box.

• Ensure all old shipping labels are removed or covered.

Step 4: Drop Off with UPS

• Take the package to any local UPS location or UPS Store.

• ⚠️ IMPORTANT: Keep your UPS tracking number until you receive our official email confirmation that the warehouse has received your device. 

• If you do not have a local UPS Store or Access Point, please email Returns@pavcsk12.org. 

Step 5: Receipt Confirmation

• You will receive an email once the laptop is received at our warehouse. 

• If requesting a replacement for a defective laptop, you will get a second email when your new device ships.