If your device has any of the issues below, you will need to log into the portal using portal.pasadenaisd.org (can be done from a phone) and select the "Technology Work Order" tile:

1. Will not power on

2. The keyboard doesn't work

3. Audio (microphone, speaker) or Camera issues

4. Cannot log in

5. Will not charge and charger isn't broken

6. You have internet, but the device will not connect to the WiFi

Visit the Device Service Center (1823 E. Sam Houston Pkwy) if your device:

1. Has a cracked screen

2. Has a blue screen (try to restart your computer first)

3. The charger is broken/damaged.

Device Center Hours are: Mondays from 8 am - 6 pm

Tuesdays from 8 am - 4 pm

Wednesdays from 8 am - 4 pm

Thursdays from 8 am - 4 pm

Fridays from 8 am - 6 pm

*The days and hours above are subject to change.

If you need further assistance, please call the Help Desk at 713-740-0260 between 8:30 am and 4:30 pm.