Zoom

For Zoom to work well, you need the app installed on the device you are using, and you need to be signed in to the app with your school account.
Students already have Zoom accounts, so they should not make one themselves.

Make sure you read the Diocese's video conferencing guidelines for students (you can find it here).

Zoom for Macbooks and Windows

For Zoom to work properly on Window and Mac laptops (and desktops) you need the Zoom app installed.

To download the app for you to install, use this link.

For a short video that covers installing the app on a Macbook, but more importantly, how to sign in to the app on Windows and Macbooks, see this video.

Zoom for iPads

iPads need the Zoom app installed to participate in Zoom meetings.

To download and install the app, use this link.

For a short video that covers signing in to the Zoom app see this video.

Problem solving

If you are unable to join a Zoom meeting or sign in to the app, here are some things you can try;

  • make sure that the Zoom app you are using is up to date (see this page for help with that).

  • make sure you are signing in to the app as per the video linked above (there is a video for laptops and a video for iPads).

  • make sure you are signed in (logged in) to the Zoom app, and that you are signed in with your school account.

  • sign out of the Zoom app, totally close all web browsers on your device, and then sign back in to the app, making sure you use the "SSO" button and not the "Google" button on the log in screen

  • try completely turning your device off and then starting it up again

  • try completely uninstalling/ deleting the app, restarting your device and then installing it again. If trying this step, make sure you uninstalled the app properly or it might not fix anything.