This error is generated because the SIMS login used to produce the import .csv does not have the correct permissions. Please ensure that your SIMS profile has Third Party Reporting, Personnel Officer and Admin Assistant rights; these can be found in the System Manager area of SIMS. If you are running a staff or parents’ evening import, you will also need ‘Personnel’ rights. Once you have added these rights, you will need to logout and log back in before they take effect.

If you have imported the rejected records report after correcting the rejections, please ensure you have removed the two extra columns at the end called ‘Status’ and ‘Reason’. The column headers needs to match the original PMX import template.