FAQ

1. What is Ani ng Duque?
   Ani ng Duque is a cooperative founded in 2021 that empowers farmer families in Marinduque by producing high-quality cacao products rooted in the Philippines' rich cacao heritage.

2. Who are the members of Ani ng Duque?
   We are a community of 72 farmer members from four barangays across three municipalities in Marinduque.

3. What is your mission?
   Our mission is to uplift farmer families, preserve Marinduque’s cacao heritage, and position our island as a leader in the fine-flavored cacao industry.

1. What products do you offer?
   We produce tablea, cacao tea, and chocolate bars made from fine-flavored cacao grown, harvested, and processed locally in Marinduque.

2. What makes your cacao unique?
   Our cacao is cultivated using sustainable farming practices, emphasizing quality over quantity, and processed using advanced techniques to preserve its fine flavor profile.

3. Is your tablea 100% cacao?
   Yes, our tablea is made from 100% cacao, with no extenders or sweeteners, ensuring a pure and authentic cacao experience.

4. How can I use your tablea?
   Our tablea can be used to make hot chocolate drinks, champorado, or as an ingredient in savory cacao-infused dishes.

5. Do you offer chocolate in different intensities?
   Yes, we offer chocolates in varying intensities ranging from 50% to 100% cacao.

1. How does Ani ng Duque support farmers?
   We provide farmer families with an additional income stream, training on sustainable farming practices, and access to better markets for their cacao.

2. Is your cacao sustainably grown?
   Yes, we prioritize sustainable farming methods to protect the environment and ensure the long-term health of our cacao farms.

1. 1. Where can I buy your products?

      • Direct purchase at our processing facility in Brgy. Masalukot, Santa Cruz, Marinduque

      • Marinduque: Boac Hotel, 10 y.o. Cafe

      • Through our website

   2. Do you ship nationwide?
      Yes, we currently offer nationwide shipping. Shipping fees are to be shouldered by the buyer.

   3. Do you offer bulk or wholesale orders?
      Yes, we accommodate bulk or wholesale orders. Please contact us for more details.

1. Can I visit your farms or processing facilities?
   Yes, we occasionally offer tours for visitors to experience the journey of our cacao from farm to table. Please contact us for schedules.

2. How can I join the cooperative?
   If you’re a farmer in Marinduque interested in joining Ani ng Duque, reach out to us for membership details.

3. How can I contact Ani ng Duque?
   You can reach us through our email, phone number, or social media channels.

At Ani ng Duque, we strive to ensure customer satisfaction. Please read our return and refund policy carefully:

Eligibility for Returns

1. Products can be returned if they are defective, damaged, or incorrectly delivered.

2. Requests for returns must be made within 3 days of receipt.

Conditions for Returns

1. Products must be unused, unopened, and in their original packaging.

2. Proof of purchase (e.g., receipt or order confirmation) must be provided.

Non-Returnable Items

We do not accept returns for:

• Perishable goods (e.g., tablea, chocolate bars, cacao tea) unless defective or damaged upon receipt.

• Items purchased on sale or clearance.

Refunds

1. Refunds will be processed once the returned item is inspected and approved.

2. Approved refunds will be issued through the original payment method within 15 business days.

3. Shipping fees for returns are non-refundable unless the return is due to our error.

How to Initiate a Return

Contact us at secretary.aningduque@gmail.com with your order details and reason for return.

Ani ng Duque values your privacy and is committed to protecting your personal information in accordance with the Data Privacy Act of 2012.

Information We Collect

We may collect the following:

• Personal information (e.g., name, contact details, address) when you place an order or contact us.

• Payment details for transaction purposes.

• Browsing information via cookies for website improvement (if applicable).

How We Use Your Information

Your information is used for:

• Fulfilling and processing your orders.

• Responding to inquiries or concerns.

• Sending updates about promotions, new products, or services (with your consent).

Information Sharing

We do not sell, rent, or share your personal information with third parties, except as required by law or for processing payments and deliveries.

Data Protection

We implement security measures to safeguard your data against unauthorized access or disclosure.

Your Rights

You have the right to access, correct, or request the deletion of your personal data. Contact us at secretary.aningduque@gmail.com  to exercise your rights.

Welcome to Ani ng Duque! By accessing or using our website or services, you agree to comply with the following terms:

Use of Services

1. Our products are intended for personal consumption. Reselling without prior authorization is prohibited.

2. Prices and availability are subject to change without notice.

Order and Payment

1. Orders are confirmed upon receipt of payment.

2. We accept GCash or bank transfer payments.

Shipping and Delivery

1. Orders are processed within 2 days.

2. Delivery timelines depend on your location and chosen shipping method.

3. Ani ng Duque is not liable for delays caused by couriers or unforeseen circumstances.

Intellectual Property

All content, including logos, product descriptions, and images, is the property of Ani ng Duque and may not be used without permission.

Limitation of Liability

Ani ng Duque is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective upon posting.