Technology Troubleshooting & Support
Technical support for Pamlico County Schools is provided through the office of the Director of Digital Learning and Technology, the network engineer, and computer technicians.
Pamlico County School IT Staff
Wendy White, Director of Digital Learning & Technology
Stephen Silveira, LAN Engineer
Patricia Casey, Technician
Aaron Gaskill, Technician
Cindy Hill, Technician
Ryan Wayne, Technician
Before you request technical support, please try the following:
As simple as it sounds, sometimes things just "get unplugged". Please be sure that all power cords, ethernet cords, and other necessary connections are in place.
Never underestimate the power of a "Reboot". For many problems, simply shutting the computer down and then powering it back on will solve many issues.
For example, if a computer is running slower than normal or has frozen, Reboot the computer.
If WiFi drops unexpectedly but other computers in the classroom are not experiencing connection problems, reboot the computer.
(Be sure to shut the computer down properly whenever possible. Don't simply hold the power button until it turns off unless the computer is totally unresponsive.)
Printing problems can often be resolved in a similar fashion. Restarting the printer will often solve many issues with printers.
If these troubleshooting tips can't fix the problem, please follow the procedures below to request technical support.
How to contact technical support
Currently, Pamlico County Schools is in a transition of our Technical Support System. You may send an email to one of the following email addresses based on your location.
For tech support at Pamlico County Primary School, email pcps.support@pamlicoschools.org
For tech support at Fred A. Anderson Elementary School, email faa.support@pamlicoschools.org
For tech support at Pamlico County Middle School, email pcms.support@pamlicoschools.org
For tech support at Pamlico County High School, email pchs.support@pamlicoschools.org
For tech support at the central office, please email boe.support@pamlicoschools.org
Please describe your problem in as much detail as possible.
Individual users should send emails to request support as much as possible.
The support email system is for faculty and staff use only. STUDENTS SHOULD NOT EMAIL SUPPORT. If students are having issues, the teacher should send a support email on the students’ behalf, describing the problem.
We will slowly begin to transition to the Incident IQ system. To place a support ticket, follow these steps:
Visit https://pamlico.incidentiq.com/ and log into the program with your active directory credentials
Select "New Ticket" from the left hand menu bar
Select a category - Choose which fits your scenario best.
Specify an object - Provide asset tags, software names, network, etc.
Choose an issue category - Select a matching category
Provide details of the situation
Choose the room the issue is occurring in, then submit your ticket.
BYOD
The district is pleased to provide wireless internet connection for STAFF personal devices through our Bring Your Own Device Program (BYOD). Each employee will be provided login credentials to access BYOD and may connect up to TWO devices. Access to BYOD is a courtesy to employees. The IT Department does not support home computers or electronic devices used within the school system that are not owned by Pamlico County Schools. The technical staff will assume no responsibility for the maintenance or repair of an employee’s personal equipment per Board Policy 5454. Connection to the network with a personal device may only be done through the BYOD system. Plugging a personal device into the wired school network is strictly prohibited per Board Policy 5451.4 (i).
Tutorials
BYOD Troubleshooting Tips.pdfBYOD Troubleshooting Tips
Student_Laptop_Login.pdfLogging into a student laptop
GG Class Setup.pdfHow to set up a GoGuardian Class
Using Screen Share on ActivPanel 7.pdfUsing Promethean Screen Share with your Windows laptop and ActivPanel 7
iPad Screen Mirroring.pdfUsing Promethean Screen Share with an iPad