Q: Will there be Show and Sells this year?

A: No, there will not be Show and Sells to sign up for. All sales will be Online Direct. Remember the 3 Fs: Family, Friends, and Facebook.

Q: Will there be Wagon Sales (pre-order and scouts deliver) this year?

A: No, do not process Wagon Sales or take pre-orders. All sales will be Online Direct.

Q: How do I use the Trail’s End app?

A: After downloading and creating your scout’s account, open the menu and click Training for videos and documents. Also, check out the Trail’s End Youtube channel.

Q: I used the Trail’s End app last year. Is there a new app or changes?

A: The newest Version is 2.3.14 (as of Sept 10, 2020), so please update the app before using it. The Online Direct feature is new and all app sales for our pack will be processed through it. Check out Training in the menu for videos and documents or the Trail’s End Youtube channel.

Q: Why is my scout not in Pack 284?

A: If you have not made any sales, go to Settings > Change Unit. It should read; Council: Cradle of Liberty, District: Constellation, Unit: Pack 284. You may have to log out/in, uninstall/download the app, and clear your cache and stored data (please search online for your specific phone instructions). If you made sales under another unit, please email support@trails-end.com for them to shift your scout over.

Q: What if I have multiple scouts?

A: You will need to create an account for each with different usernames but use the same email address.

Q: How can I toggle between both my scouts?

A: Once the accounts are created, log into the first scout (do not use Remember Me) then find the little down arrow at the top near their name. Clicking this will open the list of names and the option to Sign in again. Sign in your next scout and repeat to see all your scouts listed. Now you can toggle between them if each want to record their own sales.

Q: How can I split or share the sales between my scouts?

A: Create accounts for each of your scouts. Alternate sales between your scouts or share each scout’s Scout Code to different groups of people. Remember that the Trail’s End reward is an Amazon gift card, so you can use just 1 scout’s account for all sales and then split the amount of the gift card between your scouts. If you are using 1 account and would like the amount split between your scouts for the pack rewards, please email Jason (joellis@hotmail.com).

Q: What are the shipping fees?

A: Be sure to promote the Free Shipping Days! Shipping is $7.99 for the first product ordered and then 99 cents per additional item ordered. You can verify final shipping costs in Step 3 of the checkout process.

Q: What are the credit card fees?

A: Trail’s End is waiving all credit card fees for using the app.

Q: Why can’t I use a credit card?

A: If the app prompts you to allow location, microphone, storage, you will need to allow these settings. If you go into your Settings > Apps > Trails-End, you can allow these permissions. Please search online for your specific phone instructions. Also make sure your WIFI or data connection is good.

Q: Why is the square swipe not working?

A: Check the permissions described in ‘Why can’t I use a credit card?’ above. Try the swipe both ways and at a different speed. Try to take the card manually. If it took it manually, check that the square is properly connected. Please search online for your specific phone adaptor needs. Most androids have a mic jack, but iPhone uses an adaptor into the power cord slot.

Q: What information do I use to register?

A: See the attached photo below for that info.

Q: I already registered and I picked the wrong unit, what to do now?

A: This can be fixed; under the menu in the upper left hand corner of the app is a “change unit” option. Attached is a screen shot for help with that, too.