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BOSS

STORE TRAINING DOCUMENTATION

GENERAL INFORMATION

BOSS FAQ Page: Customer Service/Stores

OMS Active Orders Dashboard

ACCOUNT CREATION AND MANAGEMENT

My Account Management

Customer Account Creation

Resetting a Password

Updating an Insider Email in Store

In-Store and Web Insider Differences

PLACING AN ORDER AND VIRTUAL CRAZY DEALS

How to Place an Order

Virtual Crazy Deal Cards

BOSS: Guest Checkout

BOSS Guest Checkout Customer Letter

REFUNDS AND CANCELLATIONS

BOSS Cancellations/Refunds

Host Transaction Lookup Function

BOSS Returns with Exchange

BOSS Associate Discount

RECEIVING AND PICK UP

Managing BOSS Orders

Marking Items As Picked Up

Reorders

BOSS Receiving QRG

RTWS AND DAMAGES

Selling BOSS Returns

BOSS BRTW Request Survey

BOSS Special Sign Template

Ship To Store Mattress Returns

Damaged Items Process

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