Service Design

Tools

https://docs.google.com/drawings/d/1FBsrqrl9ZOhb4N0ecmA2L4jWJRapLWofkEPd0IVtTaE/edit - Service Blueprint

Tutorials

http://www.practicalservicedesign.com/service-design-101/

http://www.servicedesigntools.org/tools/35

Websites

http://www.practicalservicedesign.com/

Culture Mapping

https://www.youtube.com/watch?v=oDjKqNkusDY

Template - https://drive.google.com/file/d/1abrzPvpk1vaBvzgFWvJGvm-DZsgrajoy/view?usp=sharing

Instructions: https://gamestorming.com/mapping-organizational-culture/