Openbay Service Advisor

Automated Online Service Request and Quoting Platform

  • 74% of customers surveyed say online automotive quoting is very important to extremely important when deciding on a shop to service their vehicle
  • Openbay Service Advisor supports single location and multi-location automotive chains (example shown).

Openbay Service Advisor

  • Web plugin available for your business website, Openbay business profile and Facebook business page (see how Service Advisor works with Facebook)
  • Capture online customer service requests 24/7
  • The Openbay platform supported by a team of certified techs ensure a response to all inbound customer requests
  • Service quotes are generated using your labor rates and margins on OE and aftermarket parts
  • Service quotes delivered to customers via email with your business name and contact information. Copy of the quote is sent to your business (see example)
  • Openbay generates automatic follow-up emails to customers to improve conversion
  • Web dashboard and mobile app available to track active, pending, and completed Service Requests in one place
  • Fee: Monthly subscription

Benefits for Automotive Service Business

  • Never miss an online customer looking for a service quote
  • Openbay service writers work for your business - generating quotes and responding to questions - 24/7
  • Meet expectations of today’s mobile, online customer
  • Faster responses translate to more repair orders
  • Improve relationship and trust with online customers
  • Stay ahead of your competition

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How Service Advisor works for your business

  • From your business website or business Facebook page, customer enters their vehicle information.
  • Next, they will be asked the automotive service they are seeking or the problem they are experiencing. An automotive could be as simple is "check engine light" or a common repair for high mileage vehicles, "timing belt".
  • When selecting a service, the customer can either search for a service or select a service from a menu

  • Multiple services can be selected

  • Openbay provides all the manufacturers recommended services for each mileage interval
  • Service quote is sent to customer with your business name and contact information to book their appointment.

  • Follow up notifications to the customer are sent as a reminder they have received their service quote

  • All service quotes and user information generated is available in your business account on Openbay