Openbay Service Advisor

Automated Online Service Request and Quoting Platform

74% of customers surveyed say online automotive quoting is very important to extremely important when deciding on a shop to service their vehicle
Openbay Service Advisor supports single location and multi-location automotive chains (example shown).

Web plugin available for your business website, Openbay business profile and Facebook business page (see how Service Advisor works with Facebook)
Capture online customer service requests 24/7
The Openbay platform supported by a team of certified techs ensure a response to all inbound customer requests
Service quotes are generated using your labor rates and margins on OE and aftermarket parts
Service quotes delivered to customers via email with your business name and contact information. Copy of the quote is sent to your business (see example)
Openbay generates automatic follow-up emails to customers to improve conversion
Web dashboard and mobile app available to track active, pending, and completed Service Requests in one place
Fee: Monthly subscription

Never miss an online customer looking for a service quote
Openbay service writers work for your business - generating quotes and responding to questions - 24/7
Meet expectations of today’s mobile, online customer
Faster responses translate to more repair orders
Improve relationship and trust with online customers
Stay ahead of your competition

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From your business website or business Facebook page, customer enters their vehicle information.
Next, they will be asked the automotive service they are seeking or the problem they are experiencing. An automotive could be as simple is "check engine light" or a common repair for high mileage vehicles, "timing belt".

When selecting a service, the customer can either search for a service or select a service from a menu

Openbay provides all the manufacturers recommended services for each mileage interval

Service quote is sent to customer with your business name and contact information to book their appointment.

Follow up notifications to the customer are sent as a reminder they have received their service quote

All service quotes and user information generated is available in your business account on Openbay

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