OSS Analytics Privacy Policy 

OSS ANALYTICS PRIVACY POLICY

Effective date: August 10, 2026

On Scene Services (“OSS,” “we,” “our,” or “us”) operates OSS Analytics, a restricted internal operations application for authorized OSS personnel. This Privacy Policy explains what information the application processes, how it is used, and the choices available to users.

1. WHO MAY USE OSS ANALYTICS

OSS Analytics is not a public-facing service. Access is limited to authorized OSS employees, supervisors, directors, administrators, and other approved users. Access requires an approved Google account and is controlled through role-based permissions.

The application is not intended for emergency reporting or requesting assistance from police, fire, emergency medical services, or other public-safety agencies.

2. INFORMATION WE PROCESS

Depending on the user’s role and the features used, OSS Analytics may process the following information:

• Account information, including name, work email address, profile photograph, job title, assigned city, agent code, access level, and account status.

• Authentication and security information supplied through Google authentication, including account identifiers and session information.

• User preferences, including display settings, notification preferences, saved filters, and selected reporting options.

• Device and notification information, including browser or application notification tokens and basic technical information needed to deliver notifications, maintain security, diagnose errors, and operate the application.

• User-submitted content, including profile photographs, vehicle photographs, missing-report notes, replies, review decisions, and other authorized administrative entries.

• Work and scheduling information, including scheduled shifts, time punches, hours worked, assigned units, staffing coverage, and related variance information.

• Operational response information, including incident or item numbers, dates and times, dispositions, assigned agents, response activity, reporting status, customer feedback, quality flags, and related performance measurements.

• Fleet information, including unit numbers, vehicle details, odometer readings, maintenance records, expenses, photographs, and operational status.

• Administrative and financial summaries, including authorized internal billing, fuel, expense, and income information. OSS Analytics does not collect users’ consumer banking credentials, payment-card numbers, investment information, or personal financial account credentials.

• Audit and security records, including timestamps and records of administrative actions, notes, report exceptions, access changes, and other activity necessary for accountability and system security.

3. SOURCES OF INFORMATION

OSS Analytics may receive information from authorized OSS systems and service providers, including Google Workspace, Google Sheets, Deputy, Fleetio, Coast, Stripe, Slack, and approved municipal or public-data systems.

Information received from these systems is used only for authorized OSS operational, administrative, contractual, reporting, quality-control, staffing, fleet, and management purposes.

4. HOW WE USE INFORMATION

We use information processed through OSS Analytics to:

• Authenticate users and enforce role-based access.

• Display operational dashboards and reports.

• Monitor staffing, scheduling, response activity, performance, quality, reporting compliance, fleet operations, and authorized financial summaries.

• Deliver in-app, browser, email, or optional Slack notifications.

• Maintain notes, responses, review decisions, and audit trails.

• Investigate missing reports, data-quality issues, security concerns, and application errors.

• Generate authorized reports and operational summaries.

• Maintain, secure, troubleshoot, and improve the application.

• Meet contractual, governmental, employment, recordkeeping, and legal obligations.

5. HOW INFORMATION IS SHARED

OSS Analytics does not sell personal information and does not use personal information for third-party advertising.

Information may be made available to authorized OSS personnel according to their assigned roles and responsibilities. Information may also be processed by service providers that support the application, including cloud hosting, authentication, storage, scheduling, fleet, financial reporting, email, and notification providers.

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce agreements, protect users or the public, investigate misuse, or protect OSS systems and operations.

6. GOOGLE AND CLOUD SERVICES

OSS Analytics uses Google services that may include Google authentication, Firebase Hosting, Firebase Cloud Messaging, Google Cloud, Google Sheets, Google Drive, Cloud Storage, and related infrastructure.

These services may process account identifiers, application data, uploaded images, notification tokens, technical logs, and other information necessary to operate and secure the application. Google’s handling of information is also governed by its applicable privacy policies and service terms.

7. DATA RETENTION

Information is retained only for as long as reasonably necessary for authorized business operations, contractual requirements, security, audit, recordkeeping, dispute resolution, and applicable legal obligations.

Account access may be disabled when a user is no longer authorized. Certain audit records, notes, incident-related records, administrative actions, and business records may be retained after access ends when necessary for accountability, legal compliance, or legitimate business purposes.

8. DATA SECURITY

OSS uses administrative, technical, and organizational safeguards designed to protect information, including authenticated access, encrypted network connections, role-based permissions, access controls, and audit records.

No electronic system can be guaranteed to be completely secure. Users are responsible for protecting their Google accounts, devices, passwords, and access credentials and for promptly reporting suspected unauthorized access.

9. USER CHOICES AND REQUESTS

Authorized users may update certain profile details, photographs, display settings, and notification preferences within the application.

Requests to access, correct, or delete personal information may be submitted using the contact information below. Some information may not be deleted when retention is required for legal, contractual, employment, security, audit, or legitimate operational purposes.

OSS Analytics accounts are created and managed administratively. Users cannot create public accounts through the application.

10. CHILDREN’S PRIVACY

OSS Analytics is a workplace application intended for authorized adults. It is not directed to children under 18, and OSS does not knowingly permit children to create accounts or use the application.

11. THIRD-PARTY LINKS AND SERVICES

The application may contain links to authorized third-party services or display information received from those services. Their privacy practices are governed by their own policies and terms. OSS is not responsible for the privacy practices of independently operated third-party services.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy as the application, its integrations, or legal requirements change. The effective date at the top of the policy will be updated when material revisions are published.

13. CONTACT US

Questions, privacy requests, or concerns regarding OSS Analytics may be submitted to:

On Scene Services
Email: jordan.lord@onsceneservices.com
Website: https://www.oss.city