If your LAN has no light:

1. Switch off your modem for 5 minutes then switch it back on.

2. Check both ends of the UTP cable if securely connected into the modem LAN port.

If this process does not work, please create a trouble ticket using our self-service facility by calling (02) 8667 0850 or (045) 598 3000, or by using our Click to Call facility

If your modem’s power button has no light:

1. Ensure that the modem is switched on.

2. Check the condition of the wires.

3. Check if the adaptor is plugged in correctly

If this process does not work, please create a trouble ticket using our self-service facility by calling (02) 8667 0850 or (045) 598 3000, or by using our Click to Call facility.

If your PON has no light, please do the following steps:

1. Switch off your modem for 5 minutes then switch it back on.

2. Check the condition of the fiber patch cord for any break, bend or damage.

3. Ensure that both ends of the fiber patch cord is inserted correctly.

4. Try to detach and re-attach both ends of the fiber patch cord.

If this process does not work, please create a trouble ticket using our self-service facility by calling (02) 8667 0850 or (045) 598 3000, or by using our Click to Call facility.

If you are experiencing slow or intermittent connection, please note that your bandwidth is a resource shared by all devices connected to your modem. Try the following basic troubleshooting:

•  Detach and attach the fiber patch cord on the modem.

• Turn off and on the Modem for 15 seconds.

Note that the strength of the Wi-Fi signal deteriorates the farther you are from the modem. Physical obstructions also limit Wi-Fi connection integrity. For best results, find a spot clear of obstructions and limit the number of devices concurrently connected to the modem. Should you wish to experience very strong Wi-Fi connections, we recommend to:

• Disconnect the other devices including third part router if any.

• Plug a laptop or computer using a LAN cable directly to the modem to compare results.

• Run speed test at https://convergeict.speedtest.net/.

If this process does not work, please create a trouble ticket using our Tech Support Form or our self-service facility by calling (02) 8667 0850 or (045) 598 3000, or by using our Click to Call facility.

Please create a ticket using our self-service facility by calling (02) 8667 0850 or (045) 598 3000, or by using our Click to Call facility. Follow the instructions on LOS RED indicator option.