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Embedded Files
OLX Red Book
Let's find out the highlights of the week
Let's find out the highlights of the week
Weekly Huddle. Click on the folder to open it. You can scroll down to view the compiled weekly huddle summaries.
Tip of the Week. Click on the folder to view its contents. Scroll down to access the compiled 'Tip of the Week' entries.
Checklist
Checklist
OLX agents must ensure they have these essentials before going live on the floor.
OLX agents must ensure they have these essentials before going live on the floor.
Jarvis Account (On-job trainees are required to check their Gmail inbox to access lead data.)
3CX Dialer assigned with a dedicated agent name and number
Official Gmail account
WhatsApp Business Account with Official OLX SIM number
Price Catalog (Cloud File)
OLX Moderation Toolkit (Cloud File)
OLX website
Templates for OLX Packages – (Image-Based)
Category checklist (Cloud File)
5 Steps to Set Up 3CX Dialer (Swipe next to see)
5 Steps to Set Up 3CX Dialer (Swipe next to see)
Step-by-Step Guidance for On-Job Trainees
Step-by-Step Guidance for On-Job Trainees
Gmail ID's for On-Job Trainees: (Ask your Trainer for a password)
Gmail ID's for On-Job Trainees: (Ask your Trainer for a password)
oj.trainee1@olx.com.pk
oj.trainee2@olx.com.pk
oj.trainee4@olx.com.pk
oj.trainee5@olx.com.pk
WhatsApp set up Guidance
WhatsApp set up Guidance
Steps to Registering an Official WhatsApp Business Account
Steps to Registering an Official WhatsApp Business Account
Download WhatsApp Business App links:
For Android: https://play.google.com/store/apps/details?id=com.whatsapp.w4b&pcampaignid=web_share
For iPhone: https://apps.apple.com/us/app/whatsapp-business/id1386412985
It's essential to use the official WhatsApp application and avoid using third-party apps.
You must be able to receive phone calls and SMS to the phone number you are trying to register.
You must disable any call-blocking settings, apps or task killers.
You must have a working internet connection through mobile data or Wi-Fi. If you're roaming or have a bad connection, registration may not work.
How to register number on WhatsApp:
SMS Method:
Choose the country Pakistan from the drop-down list. This will automatically fill +92 country code on the left. Enter your phone number in the box on the right. Don't put 0 before your phone number. Tap Next to request a code. Enter the 6-digit code you receive via SMS.
Phone Call Method:
You can also register for WhatsApp by receiving a missed call or voice call if you’d prefer not to register with an SMS.
Steps to Link a Phone with Desktop:(Click the link below)
With phone number (For those whose mobile camera not working):
https://drive.google.com/file/d/15fKLAQpyliKF1p8XolwfugPo28fXUyyC/view?usp=sharing
How to get help for Banned WhatsApp Accounts:(Click the link below)
Note: Generally WhatsApp accounts are typically temporarily suspended for 24 to 48 hours in most cases.
https://drive.google.com/file/d/1oRhbjJ1nCBgMY24elQwGzd_8_Le24tnD/view?usp=sharing
Sales Guidelines:
Sales Guidelines:
The purpose of developing sales guidelines for the telesales department is to provide a clear and structured framework for the sales representatives to follow uniform practices during their interactions with potential customers over the phone.
Account Management Process:
Account Management Process:
Account Management process is to establish and maintain a positive and productive relationship between a company and its customers. It focuses on managing existing accounts to ensure their satisfaction, loyalty, and continued engagement with the company's products or services.
Agent needs to fill out the Account Management Process form for confirmation calls. Link is given below
Official WhatsApp Templates:
Official WhatsApp Templates:
Use standard WhatsApp templates before starting conversation with the customers.
Account Takeover or Banning Process: (Jobs Category Only)
Account Takeover or Banning Process: (Jobs Category Only)
Any fake accounts or users who claim they haven't made any profiles or posted any ads in the Job category may have their accounts temporarily suspended/blocked.
Any fake accounts or users who claim they haven't made any profiles or posted any ads in the Job category may have their accounts temporarily suspended/blocked.
Courtesy Call Process:
Courtesy Call Process:
A courtesy call from a team lead holds immense value in our customer service. When a team lead reaches out to a customer, it reassures them that their complaint has been taken seriously and is being actively addressed at a higher level of authority.
A courtesy call from a team lead holds immense value in our customer service. When a team lead reaches out to a customer, it reassures them that their complaint has been taken seriously and is being actively addressed at a higher level of authority.
OLX Moderation Toolkit:
OLX Moderation Toolkit:
The purpose is to maintain a safe and constructive environment for users by preventing or addressing harmful or inappropriate behavior, such as hate speech, harassment, spam, and other forms of content that violate community guidelines or policies.
Category Check List:
Category Check List:
OLX agents are required to inform customers about posting ads in the appropriate category to avoid ad rejection. Therefore, it is essential for the agents to stay updated on the introduction of L2s and L3s (sub-categories) on the OLX website.
Best Possible Rebuttals:
Best Possible Rebuttals:
Rebuttals are necessary for several reasons, particularly in the context of debates, discussions, or arguments.
Rebuttals are necessary for several reasons, particularly in the context of debates, discussions, or arguments.
OLX Sales Pricebook:
OLX Sales Pricebook:
A cloud-based Google sheet of OLX Prices.
A cloud-based Google sheet of OLX Prices.
OLX Package Templates:
OLX Package Templates:
These are customized image-based OLX Package price templates so that the agents can share category-wise with the customers.
These are customized image-based OLX Package price templates so that the agents can share category-wise with the customers.
Lead Creation Form Link:
Lead Creation Form Link:
OLX Official Photo - Set this image as profile picture on OLX WhatsApp Business Account.
OLX Official Photo - Set this image as profile picture on OLX WhatsApp Business Account.
OLX Payment Methods
OLX Payment Methods
Account Title: ONLINE CLASSIFIEDS PAKISTAN (SMC-PVT) LIMITED
Payment via Cheque or Customer's Bank to Official OLX Faysal Bank
Bank Name: Faysal Bank Limited
Account Number: 3549436000012170
IBAN: PK87FAYS3549436000012170
Branch: IBB Upper Mall Road, Lahore
Branch code: 3549
Payment transfer to Easypaisa OLX Till Payment 67978
OLX Raast ID PK87FAYS3549436000012170 (Transactions are acceptable from all platforms such as Bank, Easypaisa & Jazzcash)
Payment via Cheque or Customer's bank to Official OLX Standard Chartered Account
Bank Name: Standard Chartered Bank
Account Number: 01715736501
IBAN: PK02SCBL0000001715736501
Swift Code: SCBLPKKX
Rider Collection (only available in Lahore, Karachi, Islamabad, Rawalpindi)
Online Funds Transfer via Website by the customer
Free Ad Pledge Fee
Free Ad Pledge Fee
All users who have sold any product or service by posting a free ad on OLX are required to pay 1% of the sale price as a fee to OLX. If multiple sales are made through the same OLX Ad, then fees will be applicable on each sale made.
NOTE: Users who feature their ad or have a paid ad listing don't have to pay the fee. To bypass the fee the user has to feature their free ad.
Payment can be made via online channels when an ad is marked as sold through OLX or deactivated.
Fees can also be paid via IBFT to the following account:
Account Name: ONLINE CLASSIFIEDS PAKISTAN (SMC-PVT) LTD
Bank Name: Meezan Bank
Account Number: 02540105130117
IBAN: PK88MEZN0002540105130117
Payment proof has to be shared on the WhatsApp number +92 315 8662610
The fee is 1% of the sale/rent value sold through the free ad on OLX. If the total fee value (within a week) is less than PKR 150, it can be donated to a government-verified social welfare organization.
List of recommended organizations:
Edhi Foundation
Alkhidmat Foundation Pakistan
Chhipa Welfare Association
Aga Khan Foundation
Shaukat Khanum Memorial Cancer Hospital
Guidance to Transfer Funds in OLX Account
Guidance to Transfer Funds in OLX Account
Click on the Link to download: https://drive.google.com/drive/folders/1l8lXKMprNsRRJ7kFBh9cwoEBCICcba_p?usp=sharing
Click on the Video to see Easypaisa Till payment guidance (Video tutorial will be uploaded soon)
Click on the Video to see Easypaisa Till payment guidance (Video tutorial will be uploaded soon)
Jazzcash to OLX official Faysal Bank account payment guidance (Video tutorial will be uploaded soon)
Jazzcash to OLX official Faysal Bank account payment guidance (Video tutorial will be uploaded soon)
Payment transfer guidance to OLX Raast ID (Video tutorial will be uploaded soon)
Payment transfer guidance to OLX Raast ID (Video tutorial will be uploaded soon)
Category wise Free Ad Limits
Category wise Free Ad Limits
Not Serviceable Areas For OLX Riders
Not Serviceable Areas For OLX Riders
*Note: There are numerous locations where OLX cannot provide services to collect payments. The aforementioned areas are primarily border regions, indicating that service will not be available if the customer resides beyond these areas. However, if the customer purchases a package worth more than PKR3000, the OLX rider can visit such areas to collect payments/checks and for serviceable areas the package worth should be more than PKR500 to opt OLX Rider. Rider does not charge a fee to collect payments.
Weekly Huddle
Click on the link below to see consolidated huddle sessions.
Tip of the Week
Click on the link below to see consolidated Tip of the week.
OLX Help Center
How can we help you?
OLX Help Center has all the important updates along with guidance to manage the OLX account.
OLX Help Center has all the important updates along with guidance to manage the OLX account.
Click on the link below
Guidance to manage OLX account
Guidance to manage OLX account
How to post an Ad on OLX
How to post an Ad on OLX
How To Post An Ad on OLX？ (Urdu).mp4How to Check the Status of My Featured Ads on OLX
How to Check the Status of My Featured Ads on OLX
How to Check the Status of My Featured Ads on OLX.mp4
Ads
04.mp402.mp403.mp401.mp4Page updated
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