Employee Assistance Program

The EAP is a pre-paid benefit, which means there is no co-pay or other related expense when using the services. 

Upon enrollment, hospitals will be checked to confirm eligibility (i.e, OVMA membership). However, the program works on an assumed eligibility model, which means it doesn’t require a list of employees or their qualified dependents.

To sign up, OVMA members can click here and enter the access information found in the Members Only Center (Membership tab » Discounts & Benefits). 

If your practice has multiple locations, each location must be enrolled and paid for separately. However, satellite clinics that have the same employees count as one hospital.

Within 24 business hours, CuraLinc will email you to confirm your account has been set up, and employees can begin using services. You will also receive digital promotional materials to share with your team.

Please note, the benefits year is not based on your join date; rather, it runs from June 1 to May 31. Whether you sign up in June or January, your benefits will last through the end of May.

• CuraLinc has its own affiliate network which it credentials and manages. In order to qualify for the EAP, users must meet with one of these counseling professionals, which include licensed professional counselors, social workers, marriage and family therapists, and psychologists.

• Contact CuraLinc 24/7/365 by phone, email, text message, or via the online portal to get connected with a counselor. (This initial consult does not count as a session.) 

  • Learn more about scheduling your counseling session »

• Counseling sessions may be in person or virtual.

• Each employee and qualified dependent has access to up to three or five (depending on the plan chosen by the practice) counseling sessions per year. 

  • The work/life options of legal and financial referrals and child/elder care services do not count toward those visits.

• Counseling sessions are designed for shorter-term problems that can be managed within a few sessions, such as stress, anxiety, relationship problems, grief, etc. Therefore, longer-term treatment (such as severe mental illness, ongoing chronic substance use disorders, psychological testing, or medication management) should go through your health insurance. 

Part of what EAP does is “assess and refer.” As the counselor does an assessment in the first 1-2 sessions, if they determine they are not best suited for what the employee needs (particular treatment, etc), they will make appropriate referrals. In doing so, the counselor will take into consideration financial concerns (insurance networks, sliding scale, community resources, etc.). If the employee does not like the counselor, they can call back to be re-matched for their remaining sessions.

Many concerns will be resolved within the EAP sessions without need for further referral. Every effort is made to avoid “starting over,” so if the employee chooses to continue with therapy, they may continue with that counselor if the counselor is in network with the insurance plan. We also ask about insurance during the initial intake and make every attempt to try and match callers with someone who takes their insurance. The employee may also choose to self-pay.

You can also use CuraLinc's online resources—including TextCoach, Animo, and Mindstream—as many times and as often as needed!

CuraLinc works diligently to protect HIPAA and patient privacy, following all federal and state confidentiality laws and guidelines. Any data shared will be aggregate and will NOT include any identifying information. What information can be shared depends on the size of your hospital, to ensure employees aren't identified using the "process of elimination" for smaller practices.

SupportLinc offers a plethora of resources that help participants in all aspects of life, including:

• Mental Health

  • TextCoach: Convenient and stigma-free access to a licensed counselor via text messaging.

  • Mindstream™: A fitness studio for your mind with engaging sessions to help you improve your life skills and emotional health.

  • Mental Health Navigator: Complete a short survey to gain guidance, support, and resources personalized to your needs.

  • Self-guided digital therapy: Create lasting behavior change with self-guided content and resources.

  • Virtual Group Support: Connect with others online in a confidential, moderated group session. 

• Financial

  • SupportLinc Savings Center: Discount shopping program where you can find savings on child care, travel, tuition, groceries, school supplies, appliances, and more.

  • Financial consultation hotline:  Financial counselors can address questions regarding financial management, including debt reduction, home buying, budgeting, college planning and bankruptcy prevention.

  • Debt management planning:  Learn how to work with creditors to build repayment plans for unsecured debt.

  • Bankruptcy prevention:  Understand the ramifications of bankruptcy filing determine whether other options are more appropriate. 

  • Identity theft recovery: Telephonic access to an identity recovery professional who will help you assess your situation, create an immediate action plan, and provide the knowledge and tools to implement that plan most effectively.

• Legal

  • Free 30-minute face-to-face consultation with one of over 20,000 experienced attorneys across the country

  • Free legal advice by phone with an experienced private practice attorney from the member’s home state.

• Home Life

  • SupportLinc financial counselors help you prepare for a home purchase. They can also outline options for keeping your home in times of financial distress. 

  • Resilience Toolkits: Curated resources on topics like work-life balance, sleep, mindfulness, natural disasters, etc.

  • Work-Life Scheduler: Book an appointment to receive support in finding resources for daily needs, including child care, housing, food and transportation.

• Health & Fitness

  • Husk Wellness: Offers discounts on gym memberships, virtual fitness subscriptions, equipment, and technology; free nutritional assessments by phone; and personalized mindfulness plans.

  • Addiction Care Navigator: Complete an anonymous and confidential survey about your substance use and get immediate results with a personalized report and action plan.

• Professional Development

  • Supervisor Connect: Gain access to tools and support to help nurture and manage successful teams for improved employee retention, higher engagement, better overall performance and faster career advancement.