-------------------------- Terms and Conditions -------------------------

The Canadian Intellectual Property Office (CIPO), governs five primary types of intellectual property produced by the Ontario Building Experts Corporation:

1. Copyright

2. Trademarks

3. Patents

4. Industrial designs

5. Trade secrets

These terms and conditions (the "Terms and Conditions") govern the use of www.OntarioBuildingExperts.ca (the "Site"). This Site is owned and operated by Ontario Building Experts Corporation. This Site is a portfolio.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

--------------------------- Intellectual Property -------------------------

All content published and made available on our Site is the property of Ontario Building Experts Corporation and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

------------------------------ Acceptable Use -------------------------------

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;

• Violate the rights of other users of our Site;

• Violate the intellectual property rights of the Site owners or any third party to the Site;

• Hack into the account of another user of the Site;

• Act in any way that could be considered fraudulent; or

• Post any material that may be deemed inappropriate or offensive.
  If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

---------------------------- User Contributions ---------------------------

Users may post the following information on our Site:

• Photos

• Videos 

• Documents

------------------------------------ Accounts ----------------------------------

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

--------------------- Sale of Goods And Services ----------------------

These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:

• -  Chemicals;

• -  Equipment;

• -  Materials; and

• -  Labour.

------------------- Website Terms and Conditions ------------------

The following services are available on our Site:

• ProActive Condominium Maintenance Services;

• ReActive Condominium Maintenance Services;

• Emergency Condominium Maintenance Services;

• Restoration Condominium Maintenance Services;

• Microbial and Fungal Condominium Maintenance Services;

• Mechanical Condominium Maintenance Services; 

-------------------------------- Investigative --------------------------------

• The services will be paid for in full upon the completion of the service.
  These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

• We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

------------------- Third Party Goods and Services ------------------

• Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

----------------------- User Goods and Services ------------------------

• Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.

-------- Contractual Agreements and Repeat Services -------

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

------------------------- Cancellation by Client --------------------------

To cancel your subscription, please follow these steps: 

1.1. Notification Requirement: If the client wishes to cancel a contract with the Ontario Building Experts Corporation, they must notify us in writing at least 60 days prior to the scheduled cancellation date.

1.2. Cancellation Fees: Depending on the terms outlined in the contract, cancellation fees may apply. These fees will be communicated to the client upon notification of cancellation.

1.3. Refund Policy: Any prepaid fees or deposits will be subject to our refund policy. Refunds, if applicable, will be issued within 30 days of cancellation.

2. Cancellation by the Ontario Building Experts Corporation:

2.1. Non-performance: Ontario Building Experts Corporation reserves the right to cancel a contract if the client fails to meet their obligations as outlined in the contract.

2.2. Notification: In the event of cancellation by Ontario Building Experts Corporation, we will provide written notice to the client specifying the reasons for cancellation and any applicable refund details.

2.3. Refund Policy: If the Ontario Building Experts Corporation cancels a contract due to non- performance by the client, any prepaid fees or deposits will be refunded in accordance with our refund policy.

------------------------------- Force Majeure -------------------------------

3.1. Definition: Neither party shall be liable for any failure or delay in performing their obligations under the contract if such failure or delay is caused by circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, natural disasters, or government actions ("Force Majeure Event").

3.2. Effect: In the event of a Force Majeure Event, the affected party shall promptly notify the other party and make all reasonable efforts to mitigate the impact of the event. The affected party's obligations under the contract shall be suspended for the duration of the Force Majeure Event.

-------------------------------- Termination --------------------------------

4.1. Termination for Cause: Either party may terminate the contract immediately upon written notice if the other party breaches any material provision of the contract and fails to remedy such breach within 10 days of receiving written notice.

4.2. Effect of Termination: Upon termination of the contract, the parties shall cease all further obligations under the contract, except for those provisions that expressly survive termination.

------------------------------- Miscellaneous -------------------------------

5.1. Governing Law: This Contract Cancellation Policy shall be governed by and construed in accordance with the laws of the Ontario Building Experts Corporation.

5.2. Modification: The Ontario Building Experts Corporation reserves the right to modify or update this Contract Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By proceeding in transaction or service, both parties acknowledge that they have read, understood, and agree to abide by the terms of this Contract Cancellation Policy.

---------------------------------- Payments ----------------------------------

We accept the following payment methods on our Site:

•  - Credit Card;

• -  PayPal;

• -  Debit;

• -  Direct Debit;

• -  Cheque; and

• -  Cash.
  When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

-------------------------- Shipping and Delivery -------------------------

• When you purchase goods from our Site, the goods will be delivered through one of the following methods:

-> Private Carrier.

• Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

• You will be required to pay delivery charges in addition to the price for the goods you purchase.

• If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

• You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

------------------------------------ Refunds ------------------------------------

Refunds for Goods
Refund requests must be made within 10 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken; or

• Good does not match description. Refunds for Services

All services sold on our Site are non-refundable.

----------------------------------- Returns -------------------------------------

• Returns can be made by mail. To return a good by mail, follow the following procedure: P.O. BOX 88009 MISSISSAUGA RPO LEVI CREK, ON, L5N 8M1.

----------------------- Consumer Protection Law ---------------------

• Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
  Links to Other Websites

• Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

------------------------- Limitation of Liability --------------------------

  Ontario Building Experts Corporation and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

---------------------------------- Indemnity ----------------------------------

Except where prohibited by law, by using this Site you indemnify and hold harmless Ontario Building Experts Corporation and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

-------------------------------- Applicable Law -----------------------------

These Terms and Conditions are governed by the laws of the Province of Ontario.

---------------------------------- Severability --------------------------------

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

---------------------------------- Changes -------------------------------------

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

------------------------------ Contact Details ------------------------------

Please contact us if you have any questions or concerns. Our contact details are as follows:

• Info@OntarioBuildingExperts.ca 

•  (647) 564-3787

• P.O.BOX 88009 MISSISSAUGA RPO LEVI CREK, ON, L5N 8M1

By posting publicly on our Site,  you agree not to act illegally or violate these Terms and Conditions.

You can also contact us through the feedback form available on our Site.

Effective Date: 1st day of January, 2023

----------------------------- Terms and Conditions ---------------------- 

ESTIMATE VALID UNTIL:
Every month, pricing is updated to reflect market changes and economic adjustments. Please note this estimate is valid for only the month in which it was created.

---------------- Interest Charges and Calculations ----------------

No Payment Administrative Fee

A Payment Administrative Fee will not be charged for invoices that comply with the established "Net 30" terms and conditions. The administration surcharge is $61.01, inclusive of taxes, is applied to all invocies which fail to satisfy payment within the contractural payment terms of Net 30.

Daily Interest Rate

A compounded daily interest rate of 0.04896% will be applied to any outstanding debt on invoices that remain unpaid after 30 days from the date of issuance.

Monthly Interest Rate

A compounded monthly interest rate of 1.63% will be applied to any outstanding debt on invoices that remain unpaid for more than 60 days from the date of issuance.

Rescheduling Fee

A rescheduling fee of $250.00 will be applied to the client and/or customer when a service is rescheduled within 24 hours of the originally scheduled date.

Service Cancellation Fee

A service cancellation fee of twenty-five percent (25%) of the invoice sub-total, will be applied to clients and customers who cancel a service within twenty-four (24) hours of the scheduled date.

Service Disruption Fee

A service disruption fee of $150.00 will be assessed to the client and/or customer when service interruptions result in inconvenience or delays during the service delivery.

----------------------- Interest-Free Grace Period ---------------------

 If you pay your balance due in full by the payment due date, any purchases, instalment plans and fees appearing on your account statement for the first time will have an interest-free grace period of at least (30) calendar days. Otherwise, we will charge interest retroactively from the date of each purchase, instalment credit plan conversion.

-------------- Applying Payments to your Account ---------------

When we receive a payment, or fee until the date we receive payment in full. There is no interest-free we apply it to your account as outlined in your agreement. Your payments grace period on balance transfers, or cash advances, including cash- like are processed the day we receive them. You must make sure that we transactions and gaming transactions. If you do not pay your balance receive your payment on or before the payment due date shown on your due in full, your grace period will increase to at least 25 days on your next account statement monthly statement. Your grace period will return to at least (30) days once you pay your balance due in full by the next payment due date.

---------------------------- Minimum Payments -------------------------

Your minimum payment will be $10.00 plus any interest plus any fees (excluding instalment plan interest and fees) plus any total monthly instalment plan payments plus the greater of the following: (i) any amount past due on your account statement; or (ii) any amount by which your total balance exceeds your credit limit. If your balance due is $10.00 or less, you must pay the full amount.

-------------------------------  Service Disputes ---------------------------

 Report any items which do not agree with your records within (10) days of your statement date. Outside of the (10) day grace period for reporting on your invoice will result in automatic default. For customer satisfaction, report any service dissatisfaction which do not agree with your expectations within (72) hours of your service date. You can also check out www.OntarioBuildingExperts.ca for more information.

--------------------------- How to make payments ---------------------

CERTIFIED CHEQUE

Mail To:  88009 RPO Levi Creek, Mississauga, ON, L5N 8M1

DIRECT DEPOSIT

Address: E-Mail Accounting@OBExperts.ca for our Direct Deposit Instruction Form. Alternatively, you can refer to your Client Portal Sign in Page for more instructions.

CREDIT CARD

MASTERCARD: Refer to your Client Portal Sign in Page.

VISA: Refer to your Client Portal Sign in Page.

AMERICAN EXPRESS: Refer to your Client Portal Sign in Page.

--------------------- How to Avoid Interest Charges ----------------

Pre-Authorized Debit /AUTO PAY Deposit

Our preferred payment method is via Pre-Authorized Debit and we can set this up at any time with your permission. Pre-Authorized Debit (PAD)

To set up a PAD:

Call or visit the website of the company you wish to set up a Pre-Authorized Debit (PAD) with to obtain a PAD Agreement and use your account information noted from the fields above when completing the Agreement.

If the company allows for online form submission on its website, you will need to first register for its website and should follow the instructions provided.

-----------------------------  Credit Note Policy ---------------------------

1. Purpose: This Credit Note Policy establishes guidelines and procedures for the issuance and utilization of credit notes by [Company Name], hereinafter referred to as "the Company."

2. Issuance of Credit Notes: 2.1. Credit notes will be issued in accordance with applicable laws and regulations for the following reasons: Returns of goods or services deemed unsatisfactory or defective, or/and Errors in billing or invoicing.

2.2. Requests for credit notes must be submitted in writing and accompanied by supporting documentation, such as original invoices or proof of purchase.

3. Validity and Usage: 3.1. Credit notes are valid for a period of [specify duration, e.g., six months] from the date of issue. 3.2. Credit notes are non-transferable and can only be used by the original recipient. 3.3. Credit notes can only be applied towards future purchases and cannot be exchanged for cash or used for the settlement of outstanding debts.

4. Process for Using Credit Notes: 4.1. To utilize a credit note, the recipient must present the original credit note along with a valid form of identification. 4.2. The value of the credit note will be deducted from the total purchase amount at the time of transaction.

5. Limitations: 5.1. Credit notes cannot be used to purchase gift cards or vouchers. 5.2. The Company reserves the right to reject any credit note that appears to be tampered with, forged, or fraudulent.

6. Expiry and Reissuance:  6.1. Expired credit notes will not be honoured. 6.2. Lost or stolen credit notes will not be reissued.

7. Disputes: 7.1. Any disputes regarding the issuance or usage of credit notes shall be resolved in accordance with the Company's dispute resolution policy.

8. Policy Compliance: 8.1. All employees responsible for issuing or processing credit notes must adhere to this policy. 8.2. Failure to comply with this policy may result in disciplinary action, up to and including termination of employment.

9. Policy Review: 9.1. This policy shall be reviewed annually and updated as necessary to ensure compliance with applicable laws and regulations.

10. Contact Information: For inquiries or assistance regarding credit notes, please contact the Info@OntarioBuildingExperts.ca or (647) 564-3787
P.O.BOX 88009 MISSISSAUGA RPO LEVI CREK, ON, L5N 8M1

11. Policy Acknowledgement: By accepting a credit note issued by the Company, the recipient acknowledges and agrees to comply with the terms and conditions outlined in this policy.

--

You can also contact us through the feedback form available on our Site.

Terms and Conditions and Privacy Policy are effective as of  1st day of January, 2023