FAQs - Students
FAQs - Students
Embedded Files
Please Note:
We will periodically update this site to reflect the Frequently Asked Questions
Table of Content
Mark Attendance / Location Services
Mark Attendance / Location Services
Question:
In Elentra,after I mark attendance, it shows an error what should I do?
E.g. (screenshot below) Please select Allow to enable location service… or "Your current location does not match the event's location",
Answer:
Question:
In Elentra,after I mark attendance, it shows an error what should I do?
E.g. (screenshot below) Please select Allow to enable location service… or "Your current location does not match the event's location",
Answer:
For the Laptop, in your browser, enable or allow location to be shared with Elentra, it should be located on the top right header of the browser.
Please CLOSE and RESTART your browser after enabling the location sharing on your browser
For iPad/Mobile devices, go to
Settings > Safari / Chrome / Edge > Location > Allow
Settings > Privacy & Security > Location > Safari / Chrome / Edge > Allow Location access 'While Using the App'
CLOSE your browser app and RESTART to try again
Question:
In Elentra, I can't mark attendance in my Mobile Device, what should I do?
Answer:
Use your phone, repeat the steps above to ensure your Location Services is enabled in your Device & Browser's settings.
Question:
In Elentra, I can't mark attendance in my Mobile Device, what should I do?
Answer:
Use your phone, repeat the steps above to ensure your Location Services is enabled in your Device & Browser's settings.
I encountered error on marking attendance, how?
I encountered error on marking attendance, how?
Answer:
Please Clear Cache, CLOSE and RESTART your browser after enabling the location sharing on your browser.
Answer:
Please Clear Cache, CLOSE and RESTART your browser after enabling the location sharing on your browser.
I am unable to take attendance as the event pop up box is appearing at random position under Dashboard page.
I am unable to take attendance as the event pop up box is appearing at random position under Dashboard page.
Answer:
Please navigate to Learning Events page and change to List View (refer to here for a quick guide). Click into the learning event details page to take your attendance.
Answer:
Please navigate to Learning Events page and change to List View (refer to here for a quick guide). Click into the learning event details page to take your attendance.
Email to send / report
Email to send / report
Question:
I marked my attendance in Elentra, but I received notification from lkcattendance@ntu.edu.sg, what should I do?
Answer:
If you have marked your attendance in Elentra, you may ignore the notification sent to your mailbox.
Question:
I marked my attendance in Elentra, but I received notification from lkcattendance@ntu.edu.sg, what should I do?
Answer:
If you have marked your attendance in Elentra, you may ignore the notification sent to your mailbox.
Question:
If I FORGOT to mark attendance by the stipulated time, what should I do?
Answer:
You may send email to SLS lkcstudenthub@ntu.edu.sg to appeal
Question:
If I FORGOT to mark attendance by the stipulated time, what should I do?
Answer:
You may send email to SLS lkcstudenthub@ntu.edu.sg to appeal
Question:
If I faced technical issue, the attendance button is missing, the button is not working, and hence didn't mark attendance by the stipulated time, what should I do?
Answer:
You may send email to SLS lkcstudenthub@ntu.edu.sg AND lkc-digitallearning@ntu.edu.sg to report.
Question:
If I faced technical issue, the attendance button is missing, the button is not working, and hence didn't mark attendance by the stipulated time, what should I do?
Answer:
You may send email to SLS lkcstudenthub@ntu.edu.sg AND lkc-digitallearning@ntu.edu.sg to report.
LAMS link - lesson not opening
LAMS link - lesson not opening
Question:
In Elentra, I clicked on LAMS link, but no tabs appear, what should I do? (Screenshot above)
Answer:
Go to Settings > Safari/Chrome > Block Pop-ups - disable the option. (Screenshot below)
Go back to the page again, click the link.
Question:
In Elentra, I clicked on LAMS link, but no tabs appear, what should I do? (Screenshot above)
Answer:
Go to Settings > Safari/Chrome > Block Pop-ups - disable the option. (Screenshot below)
Go back to the page again, click the link.
Question:
In Elentra, I clicked on LAMS link, but no tabs appear, what should I do?
Answer:
Go to Settings > Safari/Chrome > Block Pop-ups, disable the option. (Screenshot below)
Go back to the page again, click the link.
Question:
In Elentra, I clicked on LAMS link, but no tabs appear, what should I do?
Answer:
Go to Settings > Safari/Chrome > Block Pop-ups, disable the option. (Screenshot below)
Go back to the page again, click the link.
How to clear cache?
How to clear cache?
Question:
How to clear cache?
Answer:
(screenshot below)
Question:
How to clear cache?
Answer:
(screenshot below)
Mobile Device Interface - Change to List View
Mobile Device Interface - Change to List View
Students can toggle between Calendar View (Default) and List View when viewing their Learning Events.
For the best experience on a mobile device, it is recommended to use the List View.
1. To switch the view, go to Learning Events under the top navigation link.
2. Tap on List View to toggle the view the learning activity as a list.
Leave of Absence - How to upload files after submitting leave application?
Leave of Absence - How to upload files after submitting leave application?
To attach files to your existing leave application, you may follow these steps on your Absence dashboard page:
Expand the leave application you wish to edit under My Requests.
Click on Edit.
Select and upload your file (*.pdf, *.jpg, *.png formats only). Ensure the file size is 10MB and below.
Enter a brief comment in the textbox.
Click Save to complete the process.
For urgent technical issues on Elentra (LKCMedicine Learn) / iLAMS,
please whatsapp us at https://wa.me/message/GYBF6V44BIV4E1
If all else fails, please submit your enquiry to:
Digital Learning Service Request Form (Student)
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