HELP!

Frequently Asked Questions

Looking for HELP? Check our Frequently Asked Questions (FAQs)!

Please report any broken tech via the IT Portal and reach out to a Coach or Building TA

How do I connect to the new NSCSD Staff Wifi?

Please FORGET THE NETWORK on your phone when you change passwords to avoid lockouts.

Check out these resources from Edpuzzle:

Edpuzzle Implementation Padlet

6 Ways to Use Edpuzzle in the Classroom

Edpuzzle Coach 24-25

Discovery Education now has NYS Standards Alignment:

3-8 Science

3-8 Science Investigations

K-8 Social Studies

There is a known issue with Lightspeed that is blocking content that should be open to teachers. When you sign on to a computer please check YouTube, any AI platform, and your usual websites to be sure they are open to you.

Blocked content that you think should be open?

Try a restart, if that doesn't work, put in an IT Portal Ticket!

In a Room with a ViewSonic ViewBoard

Are you used to SmartBoards and Smart Notebook? Do you have a ViewSonic ViewBoard now? Don't panic...Check out our webpage.

Use the slides to survive the first days ------->

Then contact your Coach for support or to learn about the amazing software.

First Day Viewsonic Information

Chrome Sign In and Chrome Sync

Why don't I see my bookmarks or extensions?

You need to sign into Chrome and turn on sync on your Windows PC to see your bookmarks, extensions. and saved passwords.

If you see a silhouette or "paused" in the upper right when you open Chrome that may be the problem!

Where are my files? Why can't I save to Google Drive?

You need to connect or reconnect your Google Drive Desktop Sync on your Windows PC. (Student's using computers, not Chromebooks will need to follow these steps too!) Try opening the file from the Windows File Explorer which looks like a manila folder on the bottom task bar, if you don't see Google Drive, check out this resource.

If you do not see the Google Drive triangle icon on the lower right of your computer screen that may be the problem.

HELP! Where the tech are my files?

Document Camera Use

How do I use this document camera?

Did you get a new camera or switch rooms and you don't recognize the doc cam? Here is a guide to our district's different models.

Be Smart…RESTART

Restarting your computer will often resolve issues. Please restart at the end of each day.

Update Chrome and Clear Cache and Cookies.mp4

Updating Chrome and clearing cache and cookies will often resolve issues. Students and staff should do this regularly!

On your Windows computer you'll find these Chrome settings by clicking on the three dots in the upper right>Settings>

"Privacy and Security" to clear cookies/"About Chrome" for updates

SchoolTool & Google Classroom Grade Importing

Mindex has indicated that teachers can import assignments after they have synced their rosters (via their Roster screen). However, BOCES has found some inconsistencies with this. If teachers do not see the "G" to import assignments in the new gradebook (after synching), they can switch back to the "Legacy" gradebook, import their assignments, then switch back to the new gradebook.

To switch to the legacy gradebook, teachers can go to their main screen, click the "Choose your grading experience....." link and select "Use Legacy", then go into their gradebook.

BOCES is working with Mindex to resolve this issue.

Archive "Old" Google Classrooms

Students can no longer unenroll and they don't want old classrooms on their page. PLEASE archive old classrooms! You can still reuse assignments and all files will still exist in your Google Classroom folder.

23 Opening Issue Fix.mp4

Student Chromebooks won't connect/old password required/can't get to Google Classroom!

Signing out of the Chromebook, then removing all profiles and connecting to the Guest Network at school seems to resolve these issues.

Connecting to the "wrong" Wifi or not connecting

Google Classroom "account already in use"

Requires old password to logon

General Troubleshooting

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