empowered people and teams
solve customer problems &
deliver customer value
what i do
Continuous Improvement (Agile and Lean Startup) Consulting and Coaching
Agile & Lean Startup Program and Portfolio Management
Continuous Improvement Leadership & Team Workshops
IoT for Enterprises Company: Brought agile discipline to Engineering where all teams deliver 17-24 times a year with >85% commitment reliability on a platform that saw multiple outages a year to ZERO outages since 2021 and a 99.85% reliability
Software Company: Reduced time-to-delivery on its application from over a year to 3 months.
Telecom Company: Improved delivery reliability and quality of new features by nearly 100% and achieved ideation to delivery in 6-8 weeks with Scrum / DevOps
where i've consulted
here's where and what
Business Process and Functional Analysis & Design for Ceon provisioning and activation of Voice Over IP (VoIP) and DOCSIS-based High Speed Data services.
Agile Coach and Scrum Master for X1 Customer Care tools group
Product Owner for national small and medium sized business sales and order management tool
Business Process Implementation for National Testing and Quality Assurance Labs
Agile Coach and Scrum Master for Information Technology
Helped to establish quarterly roadmaps and planning across information technology
Systems integration and delivery & deployment methodology for the AcuRisk risk management system in the US and Europe.
FiServ Investment Support Services
Product Owner for Orysp DollarUniverse Workflow Automation of 7x24, high-availability trade order and fund management systems.
MachineQ - A Comcast Company
Mountain States Employers Council
Business Process Analysis and Design for a customer-centric compensation and benefits survey process.
Product Owner for Fund Account Level Reconciliation and following Agile/Scrum development project
Business Process and Functional Analysis & Design of a complete OSS/BSS for DOCSIS over satellite and DVB-RCS systems.
Business Process and Functional Analysis & Design for a Device Provisioning and Management System using DOCSIS over satellite.
OSS/BSS solution analysis & design and presentation of alternatives to prospective investors including Liberty Media and NRTC.
what my colleagues say
“David is the single-most knowledgeable and passionate practice leader for Agile development that I have ever met. He has the rare ability to both evangelize scrum and to execute on its best practices."
- executive director at Comcast
"David was an extremely effective Agile coach and mentor to me as well. I lead up our Program and Portfolio Office within IT and am grateful for the opportunity to have learned from David over these past two years.”
- VP at David's Bridal
"I found David to be excellent facilitator and a dynamic leader. He has a natural ability to bind a team and empowers others to be successful. He is a strong partner, having built strong relationships across complex and diverse organizations. "Customer" is at the heart of his approach.
- customer experience consultant at EY Consulting
David is one of the best resources I have ever managed, always had the big picture hat on, strong business sense coupled with an acute technical understanding of information systems space. David is always on my short list of people to call to join my future team. He was a pleasure to work with and was well respected by the entire executive team.”
- customer strategy expert and executive at CSG
Over 25 years working in information technology for telecom, software, financial services, travel and tourism and chain retail clients and companies
Certified Scrum Master
Certified Scrum Product Owner
Certified Large Scale Scrum (LeSS) Practitioner
Get my complete resume here to print or click below to see a summary
EXAMPLES OF MY VALUE
Results I accomplished at several clients:
Financial Services Industry
Chain Retail Industry
Developed Agile Steering Committee and strategies to improve agility
Lead several agile teams responsible for enterprise systems and e-commerce
Coached Scrum Masters, Product Owners and Developers in Scrum
Human Resource Management Industry
Facilitated customer sessions for a Colorado employer council’s statewide compensation and benefits survey program to determine what customer expect from the program as both participants in the council’s yearly surveys and as users of the survey data
Performed Current State and Future State Business Process Analysis and Design for council’s statewide survey program - helping to make survey data more current
Developed business requirements for a new survey system for the employers council that will allow the council to meet customer expectations
Performed Continuous Improvement for Utility software company’s product implementation processes
Reduced time to delivery by 30% by introducing new CMM compliant, process and template based professional services methods and procedures for energy industry software company
Performed Current State and Future State Business Process Analysis and Design for national travel company looking to improve the delivery of online leisure travel services to customers
Developed business requirements for a new interactive, customer-goal based system to allow customers to plan, book and fulfill travel based upon a travel experience rather than by specific product
CERTIFICATIONS AND MEMBERSHIPS
Agile Certified Scrum Master
Agile/Scrum Certified Product Owner
Large Scale Scrum (LeSS) Certified
Member, Agile Alliance
Lean Enterprise Institute Leadership Workshops, 12/2012 – Doing the Right Things & Problem Solving to align Purpose, Process and People
Juris Doctor (Law Degree)
Spokane, WA, 1995
Thunderbird School of Global Management
Master of International Management
Glendale, AZ, 1987
Bachelor of Arts in Journalism &
Bachelor of Arts in English
Des Moines, IA, 1986
Spanish highly proficient