empowered people and teams
solve customer problems &
deliver customer value
better
what i do
Continuous Improvement Consulting and Coaching
Chief of Staff support to CTOs / CIOs
Agile & Lean Startup Program and Portfolio Management
Continuous Improvement Leadership & Team Workshops (OKR, Problem Identification and Solutioning)
my results
IoT for Enterprises Company: As chief of staff to the CTO brought Continuous Improvement discipline to Engineering to improve the reliability and performance of the IoT platform that saw multiple outages a year to ZERO outages since 2021/2022. Improved reliability 99.85%, retaining $5.3 million in revenue and creating capacity to support an additional $18-20 million in revenue.
Telecom Company: As a Continuous Improvement consultant, coached product managers and engineering teams to build applications that reduced truck rolls by 30% saving $122 million year-over-year.
Financial Services Firm: As a Continuous Improvement consultant, cut obsolete and wasteful processes in 24-hour daily trading processes, amounting to a 25% improvement in efficiency and leading to an $815,000 annual increase in revenue and reduced risk.
where i've consulted
Telecom
IoT Provider
Software
Financial Services
Travel and Tourism
National Chain Retail
here's where and what
Charter Communications
Business Process and Functional Analysis & Design for Ceon provisioning and activation of Voice Over IP (VoIP) and DOCSIS-based High Speed Data services.
Comcast Communications
Continuous Improvement Coach (Agile, Lean) for X1 Customer Care tools group
Product Manager for national small and medium sized business sales and order management tool
David’s Bridal
Continuous Improvement Coach (Agile, Lean) for Information Technology
Helped to establish quarterly roadmaps and planning across information technology
e-Acumen
Systems integration and delivery & deployment methodology for the AcuRisk risk management system in the US and Europe.
FiServ Investment Support Services
Product Owner for Orysp DollarUniverse Workflow Automation of 7x24, high-availability trade order and fund management systems.
Continuous Improvement Consultant to find waste, reduce risk, and enhance revenue.
MachineQ - A Comcast Company
Served as chief of staff to CTO, introducing Continuous Improvement methods to engineering and its teams, leading to a higher performing and reliable platform
Established several simple PMOs to create focus, alignment, and transparency across the engineering organization and the enterprise.
Mountain States Employers Council
Business Process Analysis and Design for a customer-centric compensation and benefits survey process.
TD Ameritrade
Product Owner for Fund Account Level Reconciliation and following Agile/Scrum development project
Telesat Canada
Business Process and Functional Analysis & Design of a complete OSS/BSS for DOCSIS over satellite and DVB-RCS systems.
ViaSat
Business Process and Functional Analysis & Design for a Device Provisioning and Management System using DOCSIS over satellite.
WildBlue Communications
OSS/BSS solution analysis & design and presentation of alternatives to prospective investors, including Liberty Media and NRTC.
what my colleagues say
SELECTED TESTIMONIALS
“David was fundamental in helping us organize and professionalize our development process at MachineQ. He did a great job helping us build rigor and processes, resulting in a significantly improved pipeline and happier and more productive teams. David's work and expertise were critical in helping us evolve from an IoT Platform to a provider of multiple innovative IoT solutions. I recommend him to help any technology-driven organization grow and succeed.”
Vice President, MachineQ
“I have had the pleasure of working with David on two long-term projects at Comcast. He is a seasoned, energetic leader with proven experience managing complex projects, day-to-day operations, and strategic initiatives. He is a performance-focused manager whose work has exceeded expectations at all levels of the organization. David has continuously demonstrated expertise in business process analysis, product life cycle management, change management and organizational development. Proven management skills including process development and implementation, as well as strategic planning.”
Vice President, Comcast
“I have had the pleasure of working with David at Comcast and David's Bridal. David is a consummate professional who brings the agile ability of teams to a much higher level. For any company that is pursuing building or improving the agile process across the corporate structure or an engineering team, David is the person you should engage with.”
Vice-President, Forcepoint
“David was very effective in a process improvement role. I found him to be an excellent facilitator and a dynamic leader. He has a natural ability to bind a team and empower others to be successful. He is a strong partner, building strong relationships across complex and diverse organizations. "Customer" is at the heart of his approach. I highly recommend David.”
Customer Experience Consultant, EY Consulting
my background
Over 25 years working in information technology for telecom, software, financial services, travel and tourism and chain retail clients and companies
Lean Enterprise Institute Leadership Workshops, 12/2012 – Doing the Right Things & Problem Solving to align Purpose, Process, and People
Certified Large Scale Scrum (LeSS) Practitioner
Get my complete resume here to print or click below to see a summary
and, just for fun ...
During the 2020 Pandemic, I was furloughed from my role as a consultant. Needing something to occupy my time I took up drawing, again. My mother was an artist and taught me when I was young. Then, I took classes in my spare time. It was my salvation and therapy.
I hope you enjoy my work.
See my drawings here
