successful outcomes
for all ...
... through continuous improvement
what i do
Continuous Improvement Consulting and Coaching
Agile and Scrum Coaching
Product Ownership
Business Process and Product Workshops
my results
Financial Services Company: Process and Product alignment vastly mitigating extreme exposure to SLA violations while improving and automating processes.
Software Company: Reduced time-to-delivery on its application from over a year to 3 months.
Telecom Company: Improved delivery reliability and quality of new features by nearly 100% and achieved ideation to delivery in 6-8 weeks with Scrum / DevOps
where i've consulted
Telecom
Software
Financial Services
Travel and Tourism
National Chain Retail
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here's where and what
Charter Communications
Business Process and Functional Analysis & Design for Ceon provisioning and activation of Voice Over IP (VoIP) and DOCSIS-based High Speed Data services.
Comcast Communications
Agile Coach and Scrum Master for X1 Customer Care tools group
Product Owner for national small and medium sized business sales and order management tool
Business Process Implementation for National Testing and Quality Assurance Labs
David’s Bridal
Agile Coach and Scrum Master for Information Technology
e-Acumen
Systems integration and delivery & deployment methodology for the AcuRisk risk management system in the US and Europe.
FiServ Investment Support Services
Product Owner for Orysp DollarUniverse Workflow Automation of 7x24, high-availability trade order and fund management systems.
Mountain States Employers Council
Business Process Analysis and Design for a customer-centric compensation and benefits survey process.
TD Ameritrade
Product Owner for Fund Account Level Reconciliation and following Agile/Scrum development project
Telesat Canada
Business Process and Functional Analysis & Design of a complete OSS/BSS for DOCSIS over satellite and DVB-RCS systems.
ViaSat
Business Process and Functional Analysis & Design for a Device Provisioning and Management System using DOCSIS over satellite.
WildBlue Communications
OSS/BSS solution analysis & design and presentation of alternatives to prospective investors including Liberty Media and NRTC.
what my colleagues say
“David is the single-most knowledgeable and passionate practice leader for Agile development that I have ever met. He has the rare ability to both evangelize scrum and to execute on its best practices." - executive director at Comcast
"David was an extremely effective Agile coach and mentor to me as well. I lead up our Program and Portfolio Office within IT and am grateful for the opportunity to have learned from David over these past two years.” - VP at David's Bridal
"I found David to be excellent facilitator and a dynamic leader. He has a natural ability to bind a team and empowers others to be successful. He is a strong partner, having built strong relationships across complex and diverse organizations. "Customer" is at the heart of his approach. - customer experience consultant at EY Consulting
my background
Over 25 years working in information technology for telecom, software, financial services, travel and tourism and chain retail clients and companies
Certified Scrum Master
Certified Scrum Product Owner
Certified Large Scale Scrum (LeSS) Practitioner
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my resume
EXAMPLES OF MY VALUE
Results I accomplished at several clients:
At a start-up software company, I helped develop a professional services organization based upon Agile principles that the was able to reduce time-to-delivery on its core software application from over a year to about 90 days
At Big Data software company, as Scrum Master and Scrum Coach, I created a stable, reliable and predictable foundation for scrum with two scrum teams where velocity increased by 15-20% over 6 months
At an investment support company, as Scrum Product Owner, I aligned goals and processes and funneled them into user stories and a backlog that allowed the company and Agile teams to achieve customer mandated transparency within 6 months, several months ahead of the mandate
At telecom company, I lead four scrum teams and increased productivity/velocity by almost 50%, commitment reliability from around 65% to 100% and increased code coverage from around 75% to near 90% over six months
At a financial support services firm, I discovered nearly 6 hours of workflow savings every day that reduced risk exposure to SLA violations by several million dollars and improved customer account reconciliation
At a human resources support organization, I facilitated workshops with members and employees that lead to reduced the age of survey date from 6 months to 1 month and prevented the organization from purchasing a COTS application that would not have served the its needs, saving them, potentially, hundred of thousands of dollars
Telecommunications Industry
Lead 4 scrum teams producing software to support various products and operations teams – increased performance/velocity by 50%, commitment reliability to 100% and code coverage by15%
Facilitated department vision for process, business use cases and system use cases for major cable company
Guided trial of an Agile based approach to functional and technical analysis and design for cross-ordering products and services between Lines of Business leading to tightest coupling of functional and technical designs for the commercial development teams
Streamlined product & backlog ownership and release planning & management processes into a single, agile and scrum-based backlog management process across multiple applications – allowing executives to focus on longer term strategic visions rather than shorter term tactical management of application development
Implemented UML-based analysis and design for business and systems requirements along with user stories to support agile/scrum development
Implemented work process to support a national testing and quality assurance organization for a major cable company
Developed business processes and requirements for fulfillment, assurance and billing for major Canadian satellite communications company
Assisted major Canadian satellite communications company in the selection of operations support systems (OSS)
Established best practices in functional architecture and process improvement for supporting new Voice over IP (VoIP) products and services as well as mobile device and IVR on-site solutions delivery for major cable company
Financial Services Industry
Developed new process to handle fund level account reconciliation for investment trading company
Built up product backlog and served as product owner to support development of fund level account reconciliation application
Performed Current State Business Process Analysis for the daily processing of trading transactions for investment support services company
Discovered redundant and outmoded processes saving the investment support service company nearly 7 hours a day in transaction processing and avoiding several millions of dollars per day in potential risk
Provided functional architecture, analysis and design to automate (using Orsyp’s DollarUniverse system) over 100 daily manual processes to various trading, pricing, dividend, accounting and portfolio systems for investment support services company
Chain Retail Industry
Developed Agile Steering Committee and strategies to improve agility
Lead several agile teams responsible for enterprise systems and e-commerce
Coached Scrum Masters, Product Owners and Developers in Scrum
Human Resource Management Industry
Facilitated customer sessions for a Colorado employer council’s statewide compensation and benefits survey program to determine what customer expect from the program as both participants in the council’s yearly surveys and as users of the survey data
Performed Current State and Future State Business Process Analysis and Design for council’s statewide survey program
Developed business requirements for a new survey system for the employers council that will allow the council to meet customer expectations
Utilities Industry
Performed Continuous Improvement for Utility software company’s product implementation processes
Reduced time to delivery by 30% by introducing new CMM compliant, process and template based professional services methods and procedures for energy industry software company
Software Industry
Transformed $3 million “Big Data” search & recommendations (S&R) program around agile and scrum methods
Improved velocity of scrum teams by 20-30% to help return the S&R program to a manageable delivery schedule
Established processes and agreements to help protect the two teams and their backlog work from interruption and risk from outside sources
Provided agile coaching to scrum teams, product owners and program management leaders
Performed Continuous Improvement of accounts payable and expense reporting processes at an international software company
Reduced time to prepare payment by nearly 20% and prepared for automated A/P and expense reporting tools
Travel Industry
Performed Current State and Future State Business Process Analysis and Design for national travel company looking to improve the delivery of online leisure travel services to customers
Developed business requirements for a new interactive, customer-goal based system to allow customers to plan, book and fulfill travel based upon a travel experience rather than by specific product
CERTIFICATIONS AND MEMBERSHIPS
Agile Certified Scrum Master
Agile/Scrum Certified Product Owner
Large Scale Scrum (LeSS) Certified
Member, Agile Alliance
Lean Enterprise Institute Leadership Workshops, 12/2012 – Doing the Right Things & Problem Solving to align Purpose, Process and People
METHODS AND TOOLS EXPERIENCE
Unified Modeling Language Version 2.0 functional artifacts (10 years) (use cases, activity diagrams, sequence diagrams)
Agile Software Development Process (1 year – current)
BPGroup Customer Expectation Management Modeling and Business Process Management Framework
OmniGraffle (5 years – Current)
ConceptDraw (5 years – current)
Visio (10 years – current)
MS Office (15 years – current)
MS Project (10 years – current)
EDUCATION
Gonzaga University
Juris Doctor (Law Degree)
Spokane, WA, 1995
Thunderbird School of Global Management
Master of International Management
Glendale, AZ, 1987
Drake University
Bachelor of Arts in Journalism &
Bachelor of Arts in English
Des Moines, IA, 1986