Terms and Conditions

NOVA 5 AVIATION – GENERAL TERMS & CONDITIONS FOR SUPPLIER SALES & SERVICES

1. The parts / services provided shall comply with the specification of the purchased product, including any key characteristic of the product, or scope of work defined in the quotation / purchase order. Supplier to inform NOVA 5 if there is any revision to the specification or scope of service, if any, prior to acceptance of the order.

2. Supplier shall ensure that the delivered product / service provided conformed with the requirements before deliver / release to NOVA 5.

3. NOVA 5 verifies the received products / services such as product description, quantity and functionality prior to acceptance.

4. The personnel assigned to perform the services shall be qualified to perform the service.

5. Communication with NOVA 5 can be conveyed through email address and office telephone numbers.

6. NOVA 5 monitors the on-time delivery and quality of the products and services of every delivery / service provided. NOVA 5 will inform the supplier when there is any non-conformity.

7. NOVA 5 & their customers reserve the right to verify the product at supplier’s premise when required.

8. NOVA 5 will notify the supplier at least 2 weeks in advance when in need to verify the product at supplier’s premise.

9. NOVA 5 will request supplier to implement relevant statistical techniques for product acceptance and related instructions for acceptance when required.

10. Supplier to implement an effective quality management system to ensure quality of the products and services.

11. Supplier to notify NOVA5 of nonconforming products / services that has already delivered and provide necessary rectification.

12. Supplier to purchase the product or the parts to produce it from reliable source to prevent counterfeit parts.

13. Supplier to notify NOVA 5 of changes to processes, products or services, including changes of external providers or location of manufacture, and obtain NOVA 5’s approval prior to delivery or provision of service.

14. When requested by NOVA 5, supplier to provide test specimens for verification, investigation or audit.

15. Supplier to retain evidence or qualification of personnel performing the service for 3 years after the service delivered or evidence of purchase of product from reliable source from within the shelf life of the product.

16. NOVA 5 reserve the right of access to the applicable areas of facilities and to applicable documented information, at any level of the supply chain by NOVA 5, NOVA 5’s customers and regulatory authority.

17. Supplier’s management and staff shall be aware of their contribution to product or service conformity, product safety and importance of ethical behavior.

END OF TERMS & CONDITIONS