Tech Support

• If you are a parent or student, please contact your teacher so they can initiate support.
• If you are a staff member, please submit a Help Desk ticket

First, see if the battery is empty and needs to be charged. Second, ensure that you are plugging the Chromebook into a known-good electrical outlet. If the outlet is controlled by a light-switch, make sure the switch is in the "on" position.

If you still aren't able to turn on and/or charge the Chromebook:

• If you are a parent or student, please contact your teacher so they can initiate support.
• If you are a staff member, please submit a Help Desk ticket

• If you are a parent or student, please contact your teacher so they can initiate support.
• If you are a staff member, please submit a Help Desk ticket

You can view or download the handout here: IT Department Handout

• If you are a parent or student, please contact your teacher so they can initiate support.
• If you are a staff member, please submit a Help Desk ticket

We cannot support personal devices including computers, tablets, or phones. If you are having trouble with your device in general, and not specifically to NAPS websites or assignments, we suggest you:

• Restart/reset your computer, iPad, or phone and try again.
• Look at the support section on Microsoft's website (PCs), Apple's website (Macs/iPads/iPhones), or Google's website (chromebooks/chromebases)

Both Comcast and Verizon currently have programs to assist low-income residents get online:

• Comcast
• Verizon

Please see this help document: Help with NAPS login

Students can access online learning resources through the NAPS Clever Portal which connects students with our suite of learning applications.

If you are logged into the Chrome browser with your NAPS account, you can also find Clever under the NAPS Bookmarks folder in the bookmarks bar.

You can find this document here: Video Conferencing Policy and Opt-Out Form

It is highly recommended that you login to your Chrome browser so you will receive the NAPS bookmarks. You'll also be automatically signed in to Gmail, YouTube, Search, or other Google services with your NAPS account.

Here is a video tutorial on how to login: https://www.youtube.com/watch?v=RoW7hqyY0sE

Don't have Chrome installed? You can download it here: https://www.google.com/chrome/

You can check the status of any Google app by visiting the G Suite Status Dashboard website:

https://www.google.com/appsstatus#hl=en&v=status

At this time, students cannot initiate a Google Meet. That feature has been disabled.

For NAPS email accounts: only high school students are able to receive email from senders outside the domain. All other students are restricted to receiving from NAPS addresses only.