Last updated: July 4th, 2024
NexLev Analytics LLP (“the Company”, “we,” “our”), a corporation registered under the laws of the United Kingdom, respects the privacy of visitors to the website, available at https://www.nexlev.io/ (“the Site”) and users of the NexLev Application (http://app.nexlev.io), and clients of the Company (“user, “you”, or “your”) and is committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us (“Personal Information” or “PII”), will be processed by us. We describe how we collect, use, and disclose information that we obtain about visitors to our websites, apps and devices, including but not limited to, NexLev.io, contact@nexlev.io, (the “Site”), NexLev applications on The App Store and Google Play Store and NexLev extension on Chrome Store, Firefox Store and Microsoft Edge store and the services available through our Site including our free product that has many features to allow users to gain access to optimize and get insights on YouTube and TikTok (collectively, the “Services”).
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using the Site, or explicitly agreeing to this Privacy Policy, when prompted on the Site, you are accepting and consenting to the practices described in this Privacy Policy. Your use of the Site is subject to the Terms of Service which incorporates this Privacy Policy.
EU COMPLIANCE
The Company qualifies as a Data Controller under Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.
By visiting our Site or using any of our Services, you acknowledge that your personal information will be handled as described in this Policy. Visiting our Site, use of our Services, and any dispute over privacy, is subject to our Terms of Use, including its applicable limitations on damages and the resolution of disputes.
1. Information We Collect About You
2. How We Use Your Information
3. How We Share Your Information
4. Our Cookie Policy
5. Third-Party Links
6. Security of Your Personal Information
7. Direct Marketing
8. Other State Law Privacy Rights
9. Children Under 13
10. Information for EU Individuals
11. Contact Us
12. Changes to this Policy
1. Information We Collect About You
We gather details about you directly through your interaction with our Site and Services. While all visitors can browse our Site without engaging with our Services, utilizing our Services to their fullest potential requires you to provide specific information, which includes the following:
Information Provided by You Directly
Personal identifiers, such as your first and/or last name and initials; login credentials, specifically your email address; contact details, including your email address and phone number; financial information, including your credit card details (excluding the CVV number); and information about your YouTube or TikTok channel, if relevant.
Information We Collect Automatically
We automatically gather information about your use of our Site and Services via cookies and other tracking technologies, including your domain name, device ID, browser type, operating system, web pages you visit, links and buttons you click, mouse movements, text, images, audio, and videos from pages you view, your IP address, the duration of your visit, and the referring URL that brought you to our Site. This automatically collected data may be combined with other information we have about you. For further details, please refer to the “Cookies and Other Tracking Mechanisms” section below.
Our Chrome extension collects available data from YouTube to enhance your browsing experience and improve functionality. The extension may collect information such as but not limited to video titles, view counts, and other metrics.
We handle all collected data responsibly and in accordance with privacy regulations. The data is used solely to provide insights and optimize the performance of our services. We do not sell, share, or distribute any data outside its intended use case.
If you have any concerns about your data, please contact us at contact@nexlev.io.
Information Provided Voluntarily
We invite you to post content to our Services, including your comments, pictures, and any other information that you would like to be available on our Services. If you post content to our Services, all of the information that you post and your web alias will be available to all visitors to our Site and users of our Services. If you post your own content on our Site or Services, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
Information Provided by Third-Party Services
NexLev may collect some data about your YouTube and TikTok channels as permitted by YouTube's and TikTok’s Terms of Service for use by our tools. By using YouTube and TikTok Content within NexLev’s Sites and Services you are agreeing to be bound to YouTube’s Terms of Service and Google’s Privacy Policy, and/or the TikTok Terms of Services and TikTok Privacy Policy, as applicable. Additionally, when you sign-up for a NexLev account, you may choose to authenticate to our Services through a method provided by Google. In those cases, you authorize us to access Personal Information and other data held by Google on an ongoing basis in order to provide the Services. By authenticating using a third-party authentication mechanism you acknowledge that you are authorized to perform this authentication and to grant NexLev any associated privileges to that data. The use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the requirements. Users can revoke access to data collected via YouTube API Services via the steps outlined in Google security settings.
2. How We Use Your Information
We use your information, including your personal information, for the following purposes:
Providing and Improving Our Services. To provide our Services to you; to communicate with you about your use of our Services; to respond to your inquiries; to perform technical operations, such as updating our Site; and for other customer service and support purposes.
To tailor the content and information that we may send or display to you; to offer personalized help and instructions; and to otherwise personalize your experiences while using our Services.
Marketing. To provide you with news and newsletters, special offers, and promotions; to contact you about products or information we think may interest you; and for other marketing, advertising, and promotional purposes. We may provide you with such updates and promotional materials via email. By downloading our chrome extension you’ll become part of Nexlev's community with free access to tutorials, product insights delivered to your inbox. (Unsub anytime in a click.)
Research and Analytics. To analyze how you interact with our Services; to monitor and analyze usage and activity trends; and for other research, analytical, and statistical purposes both on an aggregated and individualized basis including to respond to user desires and preferences.
Protecting Rights and Interests. To protect the safety, rights, property, or security of NexLev, the Services; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity which NexLev, in its sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Policy or our Terms of Use.
Legal Compliance. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
3. How We Share Your Information
Affiliates: We may share the information we collect from you with our affiliates or subsidiaries. However, their use and disclosure of your personally identifiable information will be governed by this Policy.
Partners: We exchange data with YouTube and TikTok to provide insights into videos, audio, and channels and to implement any changes you've requested to help you grow.
Service Providers: We may disclose the information we collect from you to third-party vendors, service providers, contractors, or agents who perform functions on our behalf. This includes, but is not limited to, Google, TikTok, Facebook Advertising, Twitter, Iterable, Sendgrid, and Intercom.
We also disclose information under the following circumstances:
Business Transfers: If we are acquired by or merge with another company, or if any of our assets are transferred to another company, or as part of a bankruptcy or insolvency proceeding, we may transfer the information we have collected from you to the other company.
In Response to Legal Process: We may disclose the information we collect from you to comply with the law, a judicial proceeding, court order, or other legal processes, such as in response to a court order or subpoena.
To Protect Us and Others: We may disclose the information we collect from you when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation involving us.
Aggregate and De-Identified Information: We may share aggregate or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.
COOKIE POLICY
What are cookies?
Cookies are small text files that are placed on your computer, smartphone, or other devices when you visit the Site. A cookie file is stored on your device and allows us, or our third-party partners, to recognize you and make your visit easier and more useful to you when you revisit the Site.
How does The Company use cookies?
Cookies allow us to recognize users (where appropriate), tailor the content on the Site to fit the needs of our visitors, and helps us improve the user experience. Without certain types of cookies enabled, we cannot guarantee that the Site and your experience of it are as we intended it to be.
We use cookies to obtain information about your visits and about the device you use to access our website. This includes where available, your IP address and pseudonymous identifiers, operating system and browser type, and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns. Below we provide a description of each of the cookies we may use on this page with an indication as to what the purpose of each cookie is.
Types of cookies.
The length of time a cookie stays on your device depends on its type. The following are types of cookies used on our website:
Session cookies are temporary cookies that only exist during the time you use the Site (or more strictly, until you close the browser after using the Site). Session cookies help our Site remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the Site.
Persistent cookies stay on your device after you’ve visited our Site. For example, if you tick the 'Remember me” box after you log into the Site a persistent cookie will be used so that the Site remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor.
Third-party cookies, also referred to as tracking cookies, collect data based on your online behavior. When you visit the Site, third-party cookies collect various types of data that are then passed on or sold to advertisers by the Site that created the cookie. Tracking your interests, location, age, and search trends, these cookies collect information so that marketers can provide you with custom advertisements. These are the ads that appear on the Site you visit and display content relevant to your interests
Purpose of Cookies.
Cookies on the Site may be used for the following purposes:
Strictly necessary: These cookies are essential in order to enable you to move around a website and use its features, such as accessing secure areas of the webite. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance: These cookies collect information about how visitors use a site, for instance, which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the site, all of which enable us to see how visitors use the site in order to improve the way that our site works. These cookies do not collect information that identifies a person, as all information these cookies collect is anonymous and is used to improve how our site works.
Functionality: These cookies allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced features. For instance, the website may be able to remember your log-in details, so that you do not have to repeatedly sign in to your account when using a particular device to access our site. The information these cookies collect is usually anonymized. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
How to control and delete cookies through your browser.The browser you are using to view the Site can enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help,” “Tools” or “Edit” facility). Please note that if you set your browser to disable cookies, you may not be able to access certain parts of the Site. Other parts of the Site may also not work properly. You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org.
5. Third-Party Links
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
6. Security of Your Personal Information
We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. Only employees who need personal information to perform a specific job are granted access to it.
7. Direct Marketing
We may send periodic promotional emails to you. You may opt-out of promotional communications by updating your marketing preferences in your profile or by emailing us at contact@nexlev.io. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us.
8. Other State Law Rights
California Resident Rights
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of PII to third parties for such third parties direct marketing purposes; in order to submit such request, please contact us at contact@nexlev.io.
Nevada Resident Rights
If you are a resident of Nevada, you have the right to opt out of the sale of certain PII to third parties who intend to license or sell that PII. For clarification, we do not engage in such activities of “sale” of your PII to third parties defined under Nevada law.
A. Categories of Personal Information Under the CCPA
While our collection, use and disclosure of personal information varies based upon our relationship and interactions with you, in this section we describe how we have collected and disclosed personal information about consumers in the prior 12 months (from the Last Updated data above).
We have collected the following categories of personal information (as defined by the CCPA) about California residents:
Identifiers: includes direct identifiers, such as name, user ID, alias, username, account number or unique personal identifier; email address, phone number, address and other contact information; IP address, cookie ID, device ID, and other online identifiers.
Customer Records: includes personal information, such as name, account name, contact information, that individuals provide us in order to purchase or obtain our products and services.
Commercial Information: customer products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
Usage Data: Includes browsing history, clickstream data, search history, access logs and other usage data and information regarding an individual’s interaction with our websites, mobile apps, and our marketing emails and online ads.
Geolocation Data: Includes precise location information about a particular individual or device.
Inferences: includes inferences drawn from personal information that we collect to create a profile reflecting an individual’s preferences, characteristics, predispositions, behavior, attitudes, intelligence, abilities or aptitudes.
Service Provider Disclosures. We provide the following categories of personal information to the service providers listed below:
Identifiers: may be shared with service providers; our advisors and agents; government entities and law enforcement; our affiliates and subsidiaries; advertising networks; data analytics providers; social networks; internet service providers; operating systems and platforms; our marketing partners.
Customer Records: may be shared with service providers; our advisors and agents; government entities and law enforcement; our affiliates and subsidiaries; advertising networks; data analytics providers; social networks; internet service providers; operating systems and platforms; our marketing partners.
Commercial Information: may be shared with service providers; our advisors and agents; government entities and law enforcement; our affiliates and subsidiaries; advertising networks; data analytics providers; internet service providers; operating systems and platforms; our marketing partners.
Usage Data: may be shared with our service providers; our advisors and agents; government entities and law enforcement; our affiliates and subsidiaries; advertising networks; data analytics providers; internet service providers; operating systems and platforms; our marketing partners.
Geolocation Data: service providers; our advisors and agents; government entities and law enforcement; our affiliates and subsidiaries; advertising networks; data analytics providers; internet service providers; operating systems and platforms; our marketing partners.
Inferences: service providers; our advisors and agents; government entities and law enforcement; our affiliates and subsidiaries; advertising networks; data analytics providers; internet service providers; operating systems and platforms; our marketing partners.
Do We “Sell” Personal Information? Under the CCPA, a “sale” includes disclosing or making available personal information to a third-party in exchange for monetary compensation or other benefits or value. We do not disclose personal information to third parties in exchange for monetary compensation. We may disclose or make available certain categories of personal information to third parties in order to receive certain benefits or services, such as when we make browsing information available to third party ad companies (through third party tags on our Sites) in order to improve and measure our ad campaigns and reach users with more relevant ads and content.
Sources of Personal Information. As described in the above section, we may collect personal information from the following sources:
directly from the individual
advertising networks
data analytics providers
social networks
internet service providers
B. California Residents’ Rights
CCPA Rights. In general, California residents have the following rights with respect to their personal information:
Do-not-sell (opt-out): to opt-out of our sale of their personal information. We do not sell personal information about California consumers, including those we have actual knowledge are younger than 16.
Right of deletion: to request deletion of their personal information that we have collected about them and to have such personal information deleted (without charge), subject to certain exceptions.
Right to know: with respect to the personal information we have collected about them in the prior 12 months, to require that we disclose the following to them (up to twice per year and subject to certain exemptions):
categories of personal information collected;
categories of sources of personal information;
categories of personal information about them we have disclosed for a business purpose or sold;
categories of third parties to whom we have sold or disclosed for a business purpose their personal information;
the business or commercial purposes for collecting or selling personal information; and
a copy of the specific pieces of personal information we have collected about them.
Right to non-discrimination: the right not to be subject to discriminatory treatment for exercising their rights under the CCPA.
Submitting CCPA Requests. California residents may submit CCPA requests to opt out of sales, requests to know (access) and requests to delete their personal information through one of the following methods:Email us at rightsrequest@NexLev.com; or contact@nexlev.io
Email us at contact@nexlev.io
When you submit a request to know or a request to delete, we will take steps to verify your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor. Authorized agents may initiate a request on behalf of another individual by contacting us at the above email address or telephone number; authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
Financial Incentives. We may make available certain programs or offerings that are considered “financial incentives” under the CCPA.
Your Privacy Rights Under California Shine the Light Law. Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use. Such requests may be made once per calendar year for information about any relevant third-party sharing in the prior calendar year. To submit a “Shine the Light” request, email us at rightsrequest@NexLev.com, and include in your request a current California address and your attestation that you are a California resident.
9. Children Under 13
Our Site and Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
10. Information for EU Individuals
The following disclosures apply only to NexLev’s processing of personal data about EU residents.
The Data Controller of the information collected through the Site and Services is NexLev, Inc which is headquartered in the United States at 548 Market St #70172, San Francisco, CA 94104. To exercise any rights that you may have with regard to your personal data, you may contact us through one of the following methods:
By email at contact@nexlev.io
We use Intercom to manage our customer engagement platform who will manage the data in accordance with their privacy policy available https://www.intercom.com/terms-and-policies#privacy, but they are contracted to only act on our instructions.
The legal bases for using your personal Information. We collect your information as a Data Controller when we have a legal basis to do so. The following legal bases pertain to our collection of data:
Our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you. This applies to our processing activities described at 2A above.
Our use of your personal data is in our legitimate interest as a commercial organization to make improvements to our Site and to provide you with access to the Services as you request. This applies to our processing activities described at 2B, 2C (save where we need consent by local law) and 2D.
Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have in particular, where we are required to disclose personal information to a court or regulatory body in the event of an investigation. This applies to our processing activities described at 2E and 2F.
Our use of your personal information is in accordance with your consent. This applies to our processing activities described at 2C (where required by local law).
If you would like to find out more about the legal bases on which we process personal information, please contact us using the details below.
Your Legal Rights. Subject to certain exemptions, and dependent upon the processing activity we are undertaking, European Union individuals have certain rights in relation to personal information:
Right to access, correct, and delete your personal information:
You have the right to request access to the personal information that we hold about you and: (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred. You also have the right to request that we correct any inaccuracies or delete your information. We are not required to comply with your request to erase personal information if the processing of your personal information is necessary for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims.
Right to restrict the processing of your personal information:
You have the right to restrict the use of your personal information when (i) you contest the accuracy of the data; (ii) the use is unlawful but you do not want us to erase the data; (iii) we no longer need the personal information for the relevant purposes, but we require it for the establishment, exercise, or defense of legal claims; or (iv) you have objected to our personal information use justified on our legitimate interests verification as to whether we have a compelling interest to continue to use your data. We can continue to use your personal information following a request for restriction, where: (a) we have your consent; or (b) to establish, exercise or defend legal claims; or (c) to protect the rights of another natural or legal person.
Right to data portability:
To the extent that we process your information (i) based on your consent or under a contract; and (ii) through automated means, you have the right to receive such personal information in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller.
Right to object to the processing of your personal information:
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
Right to lodge a complaint with your local supervisory authority:
You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
How to Exercise Your Rights:
If you would like to exercise any of the rights described above, please contact us through one of the following methods:
By email at contact@nexlev.io
In your message, please indicate the right you would like to exercise and the information to which it relates.
We may ask you for additional information to confirm your identity and for security purposes before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
Cross-border Transfer of Information. We maintain servers and systems in the United States hosted by Amazon Web Services. As a result, where the personal information that we collect through or in connection with the Site or the Services is processed in the United States, we will take steps to ensure that the information receives the same level of protection as if it remained within the European Union. You may have a right to receive details of any safeguards that we have where your data is transferred outside the European Union, (e.g. to request a copy where the safeguard is documented, which may be redacted to ensure confidentiality).
Retention of Personal Data and Access. We will keep your information accurate, complete and up to date. We will retain your personal data for the period necessary to fulfill the different purposes outlined in this Policy, and in particular we will keep data for as long as it takes to respond to a query. Where we are required to do so to meet legal, regulatory, tax or accounting requirements, we will retain your personal data for longer periods of time, but only where permitted to do so, including so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your personal data or dealings.
11. Contact Us
If you have questions about the privacy aspects of our Site or Services, or would like to make a complaint, please contact us at contact@nexlev.io
12. Changes to this Policy
Changes to This Policy. The Company reserves the right to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the Services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected prior to the time any change is posted will be processed according to the rules and laws that applied at the time the information was collected.
Governing Law. This Privacy Policy and the use of the Website are governed by the laws of the United Kingdom. The parties undertake to first try to resolve the dispute concerning this Privacy Policy by negotiation, and, only where such negotiation fails may the matter be referred to a court of competent jurisdiction.
Miscellaneous. The Company is operated, and administered within the United Kingdom.
If you are accessing the Site from another jurisdiction you consent to that transfer and to abide by the applicable laws concerning your use of the Website and your agreements with us.
This statement and the policies outlined in this Privacy Policy are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Contact. If you believe the Company does not adhere to this Privacy Policy, in order to address a question, to resolve a complaint regarding the Site or Services, or to receive further information regarding the Services, please contact the Company at contact@nexlev.io