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All 1st grade though 12th grade students will be issued a Chromebook for the purpose of completing assignments and participating in learning activities. 1st - 2nd grade students will keep their devices in school during the week and are allowed to take them home on the weekends. 3rd - 12th grade students have the option of taking their device home during the week and on the weekends.
Troubleshooting Tips
Troubleshooting Tips
Having an issue with your device? Follow these steps to troubleshoot:
Having an issue with your device? Follow these steps to troubleshoot:
- Are you using Google Chrome?
If not, please switch to the Google Chrome browser and try again. If the issue is not resolved, move to step 2.
2. Clear Cookies and Cache:
2. Clear Cookies and Cache:
At the top right, click the three stacked dots
Click More Tools, then Clear Browsing Data.
At the top, click Advanced
Under Time Range, choose All Time.
Check all 8 boxes on the list.
Click Clear data.
Once the process is complete, close Chrome, reopen, and try again.
If the issue is not resolved, move to step 3.
Clear Cache and Cookies.webm3. Check for a Chrome Browser Update
3. Check for a Chrome Browser Update
On your computer, open Chrome.
At the top right, click the three stacked dots
Click Help
Click About Google Chrome
At the top, if an update is needed, it’ll automatically start updating or there may be a prompt/button to click to update.
Once that is done, if an update was made, restart the Chromebook completely, and try again.
If the issue is not resolved, move to step 4.
Chrome Update.webm4. If the above steps do not resolve the issue:
4. If the above steps do not resolve the issue:
Submit a Student Technology Help Desk request by clicking here OR
Call the NNPS Virtual Learning Support Line at 757-928-6979
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