Postpaid Services
Types of Service & Rates
International Shipping
Ninja Van provides end-to-end logistics solutions for businesses who are interested in International Shipping. Find out more about Ninja Van Cross-Border Service. Easily self-onboard to our international 4PL shipping services with the guide below.
Shopify Integration
Seamlessly integrate your Shopify stores to Ninja Dashboard with our Shopify plugin.
Create and fulfill your daily Shopify orders in just a few clicks! Get started by installing the integration here.
Seamless workflow: Generate delivery orders and print air waybills directly from your Shopify store with zero disruption.
Speed tested: Our plugin has been thoroughly tested for optimal performance, ensuring no lags or delays in your daily operations.
Partial order fulfillment: Ship items as they arrive. No need to wait on a full order inventory before shipping out!
Terms of Service
To ensure a seamless shipping experience, kindly take note of the list of our Restricted Zones and ensure your parcels are packaged according to Ninja Van's Packaging Guidelines.
1. Items that are inappropriately packaged or labelled may be delayed and will also be subject to relabelling and/or repackaging by Ninja Van at your cost. Ninja Van reserves the right to reject and/or decline to deliver any parcel that is inappropriately packaged or labelled.
2. Maximum weight of 30kg, up to 300cm sum of dimensions = (L + W + H), with each side not exceeding 150cm.
3. Pick up reservations must be booked at least 1 working day in advance, subject to 1 pickup per address per day. There is a minimum pickup surcharge of SGD 5 (before GST) applicable for each pickup of fewer than 5 parcels per location. Otherwise, pickup is free. For fewer than 5 parcels, we encourage you to drop your parcels off at our Ninja Points.
4. Claims for missing or damaged parcels are to be submitted to Ninja Van within 30 days of order creation, or 7 days from successful delivery of order, whichever is earlier. Any claims received after this period will not be processed.
5. Ninja Van's standard liability for any loss of or damage to delivery items shall be limited to the value of the delivery item or SGD 100 per parcel, whichever is lower. Additional coverage above SGD 100 indicated during order creation will be charged at an additional 1.2% of indicated insured value, up to SGD 2,000.
Cash On Delivery
1. COD - Our drivers are able to collect amount from customers on behalf of you.
2. COD handling charges would be SGD1 or 3% of invoice value, whichever is higher.
3. Cash collected via COD is consolidated at month's end and will be remitted once the calculations and verification have been completed.
FAQ
How can I get started shipping with Ninja Van?
Ninja Van is committed to providing quality logistics service for private businesses and commercial customers.
For Individuals, ship your one-off parcels with Ninja Flexi, a quick and simple tracked delivery option via Messenger, Telegram, or Viber. Don't have a printer for air waybills? Use the Ninja Flexi labels, contact us on WhatsApp for your free shipping labels.
For Businesses, deliver your Domestic and International Orders directly on our Ninja Dashboard and gain unlimited access to delivery reports, Shopify plugin integration, and real-time parcel tracking capabilities.
For other enquiries, please contact sg-sales@ninjavan.co or fill up the form here.
How do I start shipping with my registered Ninja Dashboard account?
Depending whether you are shipping with:
Own Packaging - Simply create a Domestic Order here.
Ninja Packs - Purchase Ninja Packs on packs.ninjavan.co, create a Ninja Pack Order here. For more help, refer to How to Use Ninja Packs Guide.
If you have not registered for an account, please Sign Up for a Ninja Dashboard Account.
How do I make payment for my delivery orders?
At the end of each month, Ninja Van will send you an invoice and bill your Ninja Dashboard account for delivery charges incurred after the completion of delivery orders.
For Ninja Pack delivery orders, delivery fee is absorbed in the purchase of Nina Packs. You may purchase Ninja Packs via our Online store, Lazada or Shopee.
Can I have Cash on Delivery (COD) service for my Domestic Orders?
Yes, a $1 fee + GST or 3% fee + GST (whichever is higher) will be charged for every delivery order parcel.
Our finance team will consolidate all Domestic Orders' COD collections at the beginning of the following month and reach out to you via email for your verification.
Upon your confirmation, the COD amount will be reflected in your bank account within the next 3 working days.
I am facing issues using the Ninja Dashboard when creating my shipment.
For guides and issues related to using Ninja Dashboard for shipping, please refer here.
Alternatively, you may contact us at shippercare_sg@ninjavan.co.
I have questions that are not answered here.
Please contact shippercare_sg@ninjavan.co.