Postpaid Services

Types of Service

  1. Shippers are responsible for the selection of correct delivery options. No refunds will be given for wrong option selection.

  2. In cases of unsuccessful deliveries / returns, Ninja Van offers a total of 3 attempts.

  3. Rates are based on size/weight, whichever is higher (excluding GST).

  4. Maximum weight 30kg for Metro Manila deliveries, and 10kg for Provincial deliveries. Maximum single dimension is 100cm

  5. Maximum COD of P60,000.

  6. We do deliveries on weekdays and Saturdays, but we do not deliver on Sundays and Public Holidays.

Prohibited & Packaging Guidelines

Terms of Service

To ensure a seamless experience for you and your customers, kindly take note of our delivery coverage areas and ensure your parcels are packaged according to Ninja Van's packaging guidelines.

  1. Items that are not appropriately packaged or labelled may be delayed and will also be subject to relabeling and/or repackaging by Ninja Van at your cost.

  2. Ninja Van reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

  3. In the event that a Parcel is lost or damaged, Parties agree that Ninja shall be liable to Client for the Parcel value, if this value is declared, with a maximum cap of Php 60,000.00 per Parcel. Ninja shall subject a 1% declared value or Php 5.00 (whichever is higher) insurance fee to ensure item protection in cases of loss or damages.

  4. Claims are to be submitted to Ninja Van within 30 days of order creation, or 72 hours from successful delivery or return of the order. Any claims received after this period will not be recognized.

*Delivery coverage areas are subject to change without prior notice.Coverage areas are based on the jurisdiction of Local Government Units because of COVID-19.

Cash On Delivery (COD)

All Ninja Van Shippers in the Philippines have the option to collect Cash on Delivery for all deliveries within our coverage area.

How?

  • To do so, simply indicate a COD value (in Philippine Pesos) when you create the order on our Shipper Dashboard.

  • If using the Multiple Upload order creation method, indicate the value under the COD field.

  • If using the CSV Upload method, indicate a value under the "COD" column.

COD Remittance

  • The value you indicate will be the amount that we collect from your customer upon successful delivery of the parcel. This value will also be indicated in the waybill generated for your order.

  • COD handling charges would be 2.75% of invoice value or P25, whichever is higher.

  • The total COD amount that Ninja Van collects from your customers (net of our COD collection fees) will then be forwarded to you either through check payment or direct deposit to your designated bank account.

  • Our standard COD remittance schedule is either weekly, monthly or bi-monthly (i.e. every 15th and 30th of each month), depending on what is agreed upon and stipulated in our service contract. Please note that volume limitations and discounts may apply.