FAQ & Troubleshooting
Here are some Frequently Asked Questions and Troubleshooting guidelines for you to refer
Frequently Asked Questions
1. Can I use Same Day Delivery through the plugin?
Not at the moment, probably will be included in the next built update
2. Can I connect multiple OrderSini Accounts to 1 Ninja Van Account?
Yes you can! Simply copy and paste the API Keys from your Ninja Van Dashboard into your Shipme Setting
3. I have more than 100 orders to fulfill daily but I can only fulfill orders one-by-one, is there any upcoming features to Mass Fulfill Orders?
We're in the amidst of adding this feature, will be announce deployed it
Troubleshoot Issues
1. Error CLIENT ID AND CLIENT KEY not Authorized / Insufficient Permission
Kindly check with your Ninja Van Sales Representative on whether the Authorization has been approved, if not kindly wait 3 - 7 working days
If already been authorized, kindly check the API Key, Client ID and Client Key on Ninja Van Dashboard Pro Account an ensure that it's correct
Error when Pushing Orders to Ninja Van
Kindly check with your Ninja Van Sales Representative on whether the Authorization has been approved, if not kindly wait 3 - 7 working days
If already been authorized, kindly check the API Key, Client ID and Client Key on Ninja Van Dashboard Pro Account an ensure that it's correct
If all the API keys checks out, kindly check on the Order itself because it could be just validation error
Have questions regarding integration?
You are a seller but wondering what Ninja Van can offer for Integrations?
Need help to integrate your Ninja Van Account to E-Commerce Store and System?
You have integrated your account but facing some issues and needed help?
You are an E-Commerce Platform Provider or Website Developer and wanted to know more on how to partner up with Ninja Van?
Whichever situation you are facing, just fill up the form and our team will reach out to you for further discussion!