1. Sign Up Online or Contact. 

If you are sending <150 PPM, immediately create an account online through our Ninja Dashboard for FREE. 

For enterprises with >150 PPM, briefly connect with us and let us know your business needs.

2. Discuss Your Business Needs

Talk to your dedicated account manager about your shipping volume, specific requirements, and any questions you have. They'll tailor a solution that fits your business perfectly.

3. Create Your First Delivery Order

Easily enter your shipment details through our user-friendly online Ninja Dashboard. 

Schedule your pickup or drop-off at your convenience - from a Ninja Point or a custom location.

4. Ship Smarter, Sell More! 

Sit back and relax as Ninja Van takes care of your deliveries. 

Enjoy real-time tracking, efficient processes, flexible options, and ultimately happy customers.

Enterprise with >150 parcels per month (PPM), contact us for personalised pricing

Note: To connect with e-commerce platform integration, a Ninja Pro Account is required.
You will be assigned to a Salesperson for Commercial support, a Key Account Manager for Operational Support, and Tech Support for integration and tech issues.

Shipping rates for Ninja Van Pro accounts are confidential and are included in the Ninja Van Agreement upon signing up with Ninja Van.

The Rate Card will be provided accordingly based on the service type and service level required by the shipper.

Kindly refer to the Salesperson / Key Account Manager for your Ninja Van Pro Account for more info.

Note: Shipping rates vary according to service types like Normal Last Mile Delivery, B2B Restock, and Cold Chain services. All prices listed are exclusive of taxes and COD fees.

**Max. weight of 30kg, or up to 200cm; sum of dimensions = (L + W + H), with each side not exceeding 100 cm:

Collected COD payments will be credited to the shipper's bank account by default, monthly. However, the shipper can request a different schedule—either biweekly, weekly, or daily—based on their preferences.

Note: Kindly refer to the Salesperson / Key Account Manager for your Ninja Van Pro Account for more info.

Ninja Van provides pickup services. 

For same-day pickup, we have a cutoff time before 2 pm. Orders must be created before the cutoff time.

Our pickup timeslot:

09.00 - 22.00

09.00 -12.00

09.00 - 18.00

12.00 - 15.00

15.00 - 18.00

Note: Requirement for pickup minimum of 3 parcels. Below 3 parcels will have additional charges for pickup. 

Our drivers will arrive based on the pickup reservations. Make sure to pack the parcels using flyers or fully sealed boxes. Attach the Waybill in a visible spot on the parcel. 

Minimum parcel requirement for pickup: 3 parcels. 

Our drivers will scan the barcode or QR code to retrieve the parcel information during pickup.

Shippers can choose to drop their parcel at our nearest Ninja Points : 

https://www.ninjavan.co/en-my/support/find-ninja-point
https://www.ninjavan.co/files/en-my/international-shipping-pudo-points.pdf

Note: The Drop Off Point will be updated accordingly to the current changes.

Three Delivery Attempts. 

Ninja Van makes up to three delivery attempts free of charge to ensure your parcels reach their destinations. Parcels will be returned to the sender if these attempts have failed.

Kindly refer to the Salesperson / Key Account Manager for your Ninja Van Pro Account for more info.

Note: Charges may apply for Return parcels.

Ninja Van provides parcel insurance for high-value items.

RM1.00 to RM200.00 - Free Coverage, no additional charges.

RM200.00 - RM4500.00 - Included charges of 1.5% of the parcel value.

Kindly refer to the Salesperson / Key Account Manager for your Ninja Van Pro Account for more info.

Note: Insured value amount can only be claimed for damaged or lost parcels, only if the shipper has subscribed for Insured Value Amount and included the value during order creation. 

Failure to do so, shippers can claim the maximum amount of Free Coverage Rm200 only for their high-value parcels.

Ninja Van does provide the essential items for shipping purposes. 

These items can be requested directly from the Salesperson / Key Account Manager for your Ninja Van Pro Account.

Kindly refer to the Salesperson / Key Account Manager for your Ninja Van Pro Account for more info.

Note: Terms and Conditions apply to the required services and items.

Ninja Van Pro Account is billed as a postpaid method. The invoice will be sent to the registered shipper's email. Shippers are expected to make the payment before the due date.

Failure in making a payment will cause the Ninja Van account to be frozen, which disables the order creation process.

Kindly refer to the Salesperson / Key Account Manager for your Ninja Van Pro Account for more info.

Note: The delivery report or any report related to the shipping can be obtained in the Ninja Van dashboard or  via the Salesperson or Key Account Manager

To track your parcel, simply click on the tracking page and key in your order’s unique tracking ID. Our system will show you its latest status.

Yes you may! We deliver 365 days a year, from 10am to 10pm, except for gazetted holidays.

Currently, we are able to support orders from Singapore directly. For delivery to other countries, please check out our international delivery service page instead.

We understand that there are times when your customer may not be able to receive the parcel. If the first delivery is "unsuccessful", our driver will do a delivery re-attempt on the next working day.

Please note that Ninja Van will make 3 delivery attempts in total (i.e., First attempt followed by 2 re-attempts). If all 3 attempts are unsuccessful, the parcel will be returned to you with no extra charge.

If the delivery attempts are inaccurate, please contact shippercare_my@ninjavan.co or your account manager

Yes! Return deliveries will be charged based on parcel size. Kindly reach out to your account manager to arrange for a return delivery.

You can also get in touch with us via email at shippercare_my@ninjavan.co if you need further assistance.

We apologise for the inconvenience caused. Please reach out to our shipper care staff or email us at shippercare_my@ninjavan.co.

If you are not a shipper but a recipient, please email support_my@ninjavan.co instead. 

Otherwise, you can also call us at +60 111 722 5600.

Have any questions regarding integration

or do you need our tech support help?

Contact us via Ryo Tech Whatsapp