Shipper Resource Site

What is Ninja Prepaid?

  • For our social seller shippers with <150 parcels per month

  • Standard and domestic deliveries only

With our real-time parcel tracking system, we report the status of parcels during the delivery process and ensure your parcels are accounted for every step of the way

Shipper Support

For your shipping issues relating to order creation or management, and pickup management, refer to our dashboard tutorials.

Frequently Asked Questions

  1. Order Tracking

  2. Changing Order Details

  3. Issues with Your Delivery

  4. Submitting Claims

Alternatively, Contact Us via:

Your Customer Enquiries

Please direct your customer enquiries related to tracking, rescheduling to us via: