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Turnaround Time:
All orders print and ship within 2 business days.
Jump the Line:
Rush Production Fee where customers orders will print in 1 business day compared to 2 business days. This is separate from expedited shipping.
Pick Up:
If a customer calls in requesting to pick up their order, please inform them that the turnaround time is 1-2 business days and they need to select 'Pick-Up' at checkout.
You are marking the order as pick-up in both CRM2 and Shopify
Pick ups are only between 5pm and 8pm EST. If the customer is picking up their after 7pm, their order will be outside the front door in the pick-up box.
If a customer is picking up a Reprint Order, please inform the production team as to why this is an urgent pick-up for the following day.
When Orders are Shipped:
We only ship on business days (Monday-Friday). We have trucks that pick up orders throughout the day til 7 pm EST.
Shipping Locations:
Philadelphia, PA (Main Facility) - All shipping options
San Diego, CA (2nd Facility) - Can not fulfill Next Day Air orders
Shipping Options:
UPS Guaranteed Next Day Early (1 Business Day as early as 12:00pm)
UPS Guaranteed 1 Day Delivery (1 Business Day by End of Day)
UPS Guaranteed 2 Day Delivery (2 Business Days)
UPS Expedited 3-5 Day Delivery (3-5 Business Days)
UPS Ground Shipping (5-7 Business Days)
UPS Saturday Delivery - arrives the upcoming Saturday (Available option starting Thursday)
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