Student Help Center
English & Español
High School
Student Help Desk
See your Media Specialist for times
Student Help Desk
See your Media Specialist for times
MIDDLE & HIGH SCHOOL STUDENTS
I DON'T KNOW MY PRINTER CODE
HOW TO PUT IN A TECHNOLOGY HELP TICKET IN INCIDENT IQ
Click through the presentation below or scan the QR code with your phone to learn how to put in a Help Desk Ticket
Scan QR code with the camera on your phone to watch a Video on how to put in a Help Desk Ticket
FREQUENTLY ASKED QUESTIONS
GUIDES, TIPS AND TRICKS
Google Apps & Email
Google Apps such as Classroom, Email, Docs, Drive, etc are accessed once a user is logged into their Google account.
How to Login - login with your student email address, contact your teacher for your password
Email: Remember to use your entire email address when logging in (firstname.lastname@student.nhcs.net). You can login by going to mail.google.com & signing in.
Google Classroom: Go to classroom.google.com & sign in with your email address & password.
Google Drive: Go to drive.google.com & sign in with your email address & password.
*HINT: You can access any of your Google Apps by simply typing in the name of the app plus google.com, for example:
drive.google.com, docs.google.com, mail.google.com, classroom.google.com
Password Resets:
Middle & High School Students can call the Student Help Desk at 254-4440.
Canvas
Students must login to NCEdCloud . Either follow the link on the laptop or type in my.ncedcloud.org and then navigate to the Canvas link there.
If you do not see one of your classes listed, contact the teacher to make sure you have been added to the class.
Here is the Canvas Frequently Asked Questions for Students:
https://community.canvaslms.com/docs/DOC-10701-canvas-student-guide-table-of-contents
Parent Observer Sign-up
Click on Parent of a Canvas User - Click Here for an Account in the top right corner.
Complete the form and enter the student pairing code that was given to you by the teacher. The pairing code is only valid for seven days. If you sign up after seven days, you will need to request a new code.
To Submit a ticket for Help with Canvas
Select the question mark icon with the word “Help” below it.
Click the “Report a Problem” link.
Enter the information needed and click the “Submit Ticket” button.
All tickets submitted will go to the Canvas Cases queue where it is monitored by Help Desk in order to troubleshoot any issues or escalate to Canvas’ Help System.
Google classroom
LMS - sistema de gestión de aprendizaje
Students
How to Login to Google - use student email address, for password contact your teacher
If the classroom app on an iPad is just spinning when a student is trying to log in or access a class, have them hard reset the iPad. This should fix the issue.
To do a hard reset, hold both the home button and power button down until the screen goes black but DON’T release until they see the apple logo. Then release the buttons and it will restart.
If a student receives a message about needing permission to access a file/document they should check with the teacher to make sure they have the correct sharing permissions for the file/document.
Google Classroom Cheat Sheet for Students by Shakeup Learning: https://drive.google.com/file/d/1F_uRyfxKnHNSeXneOAYuMlCTYdyROdFu/view?usp=sharing
Classroom help for Students: https://support.google.com/edu/classroom/answer/6315899
Parents/Guardians
When you receive an invitation as a parent/Guardian, you will not have access to the actual Google Classroom. Instead, guardians get an email summary of their student’s work, which contains information about missing work, upcoming work, and class activity.
More info on Guardian Summaries here: guardian email summaries.
When one teacher deletes a guardian, it deletes the guardian in ALL the classes. This may be why a guardian could keep disappearing from classes. Contact your child's teacher if this happens.
Clever
Clever can be accessed through the Student Portal on the NHCS website.
Click the Clever link and then click Sign in with AD
For help with Clever, please speak with your teacher.
Laptops
Your NHCS Device should connect automatically to the network while at school. If it does not, make sure you have not turned the WiFi off.
At Home: Click on the icon on the left. Click on your wifi network and click connect. Put in your wifi network's password to connect.
Click below to learn how to:
Laptop Won't Boot
Try a powerflush: Unplug Laptop charger, hold down power button for 15 secs, then KEEP HOLDING down the power button & plug the charger back in and hold for another 15 seconds, then let go of the power button... wait a few seconds and turn the laptop back on by pressing the power button once.
Student Cannot Login to Laptop They Took Home
When you first receive your laptop, make sure you sign into it while at school before bringing it home. If you do not sign into it at school the first time you use it, you will not be able to log in at home.
If you took it home without logging into it first at the school, you will need to go back on campus, allow it to connect to the NHCS wifi and login, then it will work at home.
Saving/Downloading Files While at Home
Students cannot save/download documents to the laptop. You will need to use a flash drive or save it in Google Drive.
Student Gets Error Message When Trying to Login at Home
If you get the message “Your domain isn’t available” when trying to login to your laptop at home, you are most likely inputting the wrong username or the WiFi is not connected.
None of This Solves Your Issues?
Middle & High School Students please put in a ticket in Incident iQ (How-to Video Below), or call the Student Help Desk for assistance in putting in your ticket.
iPads
Your NHCS iPad should connect to the WiFi at school on its own. If it does not make sure the WiFi is not turned off.
Click on Settings
Click on WiFi & make sure it is turned ON.
Click on Settings
Click on WiFi
Choose your Network & put in the password to connect
iPad will not turn on
Sometimes the battery is so dead that it takes a while to charge back up. Plug in the iPad and let it charge for about an hour.
An app will not open or is acting weird
Try turning the iPad off and back on again.
If that doesn't help, please put in a ticket in Icident iQ (How-to Video Below) or call the Student Help Desk if you are still having issues. 254-4440
iPad gets damaged
Let your teacher know immediately so she can contact the ATC for your school. They will be able to coordinate a replacement.
