Parent Resources
If you have a question about one of your child's online learning platforms,
please contact their teacher.
please contact their teacher.
Clever Help
Students can access Clever by going to the Student Portal and clicking on the Clever icon.
Students login with their NHCS email address and computer password.
Google Classroom Help
LMS - sistema de gestión de aprendizaje
Students
If the classroom app on an iPad is just spinning when a student is trying to log in or access a class, have them hard reset the iPad. This should fix the issue.
To do a hard reset, hold both the home button and power button down until the screen goes black but DON’T release until they see the apple logo. Then release the buttons and it will restart.
If a student receives a message about needing permission to access a file/document they should check with the teacher to make sure they have the correct sharing permissions for the file/document.
Google Classroom Cheat Sheet for Students by Shakeup Learning: https://drive.google.com/file/d/1F_uRyfxKnHNSeXneOAYuMlCTYdyROdFu/view?usp=sharing
Classroom help for Students: https://support.google.com/edu/classroom/answer/6315899
Parents/Guardians
When you receive an invitation as a parent/Guardian, you will not have access to the actual Google Classroom. Instead, guardians get an email summary of their student’s work, which contains information about missing work, upcoming work, and class activity.
More info on Guardian Summaries here: guardian email summaries.
When one teacher deletes a guardian, it deletes the guardian in ALL the classes. This may be why a guardian could keep disappearing from classes. Contact your child's teacher if this happens.
NCEdCloud
Students can access NCEdCloud by going to the Student Portal and clicking on the NCEdCloud icon.
Students login with their NHCS email address and either the default password given by the teacher or the password set by the student.
Students can call the Help Desk at 254-4440 if they cannot remember their password.
Canvas Help
Students must login to NCEdCloud . Either follow the link on the laptop or type in my.ncedcloud.org and then navigate to the Canvas link there.
If you do not see one of your classes listed, contact the teacher to make sure you have been added to the class.
Here is the Canvas Frequently Asked Questions for Students:
https://community.canvaslms.com/docs/DOC-10701-canvas-student-guide-table-of-contents
Parent Observer Sign-up
Click on Parent of a Canvas User - Click Here for an Account in the top right corner.
Complete the form and enter the student pairing code that was given to you by the teacher. The pairing code is only valid for seven days. If you sign up after seven days, you will need to request a new code.
To Submit a ticket for Help with Canvas
Select the question mark icon with the word “Help” below it.
Click the “Report a Problem” link.
Enter the information needed and click the “Submit Ticket” button.
All tickets submitted will go to the Canvas Cases queue where it is monitored by Help Desk in order to troubleshoot any issues or escalate to Canvas’ Help System.
Google Apps & Email Help
Google Apps such as Classroom, Email, Docs, Drive, etc are accessed once a user is logged into their Google account.
Email: Remember to use your entire email address when logging in (firstname.lastname@student.nhcs.net). You can login by going to mail.google.com & signing in.
Google Classroom: Go to classroom.google.com & sign in with your email address & password.
Google Drive: Go to drive.google.com & sign in with your email address & password.
*HINT: You can access any of your Google Apps by simply typing in the name of the app plus google.com, for example:
drive.google.com, docs.google.com, mail.google.com, classroom.google.com
Password Resets:
Call the Help Desk if you have forgotten your Google Password.
254-4440
SeeSaw Help
SeeSaw can be reached via an app on the iPad or
via the website app.seesaw.me in a browser.
- User doesn’t know login or class code:
This info is sent home or emailed by the teacher. They will have to contact the teacher to get their login details and/or class code.
- Cannot connect to SeeSaw on iPad from home:
Check to make certain you are connected to your home network.
If not connected to your home network, try to connect.
If iPad will not connect to home network, do a hard reset on iPad by:
Holding down the power and home buttons until the iPad goes off and keep holding until you see the apple symbol, then let go.
Still won’t connect, please call the Help Desk at 254-4440.
- SeeSaw app just spins and won’t open.
Close and restart the app.
Do a hard reset on iPad (see above)
Try again later in the day, it may be due to high usage.
Call Help Desk 254-4440.
Zoom Help
First check to make sure the iPad or Laptop is connected to your wifi.
For an iPad: try the following:
On the iPad open Settings, click on WiFi, then tap the little circle with a lowercase "i" next to the wifi connection & tap Forget This Network. Then log back into your wifi again and retry joining the meeting.
Try doing a hard reset by holding down the power button & the home button until the iPad powers off and keep holding until the apple logo appears, then let go & let the iPad power back up, then try to connect to the meeting again.
If it still won’t connect verify that you are using the correct Meeting ID or link for the meeting. If the meeting is already over, it will not connect.
For a Laptop: try the following:
disconnect and reconnect to your wifi by clicking the wifi icon in the right bottom task bar (it looks like a slice of pizza), click disconnect, then connect to it again and retry joining the meeting.
If it still won’t connect verify that you are using the correct Meeting ID or link for the meeting. If the meeting is already over, it will not connect.
iPad Help
Click on Settings
Click on WiFi
Choose your Network & put in the password to connect
iPad will not turn on
Sometimes the battery is so dead that it takes a while to charge back up. Plug in the iPad and let it charge for about an hour.
An app will not open or is acting weird
Try turning the iPad off and back on again.
If that doesn’t help, try doing a hard reset by holding in the power button and home button at the same time and DO NOT LET GO until you see the apple logo appear.
Call the Help Desk if you are still having issues. 254-4440
iPad gets damaged
Call your school and report the damage and arrange to bring it back in. They will coordinate with you on a replacement.
Laptop Help
Click on the icon on the left. Click on your wifi network and click connect. Put in your wifi network's password to connect.
Laptop Won't Boot
Try a powerflush: Disconnect Laptop from AC power (leave battery in) and hold down power button for 15 secs, then KEEP HOLDING down the power button & plug AC power back in and hold for 15 more seconds. You will see the power button flash a few times and then go back off... at that time you can let go of the power button... wait a few secs and now try to boot normally.
Student Cannot Login to Laptop They Took Home
Make sure the student signs into the laptop at school before bringing it home or else they will be unable to log in at home.
If they took it home without logging into it first at the school, they will need to go back on campus to connect to NHCS wifi and login, then it will work at home.
Saving/Downloading Files While at Home
Students cannot save/download documents to laptop. They will need to use a flash drive.
Student Gets Error Message When Trying to Login at Home
When logging into an NHCS at home and the message “Your domain isn’t available” appears, the user is most likely inputting the incorrect login information or the WiFi is not connected.
