NPS Network Systems Status

Previous / Resolved Issues

RESOLVED - 12/1/2023 8:20 AM: Outage Update Most systems are now accessible externally and internally. Users attempting to login to Aspen from outside of the district will continue to experiences issues. 11/30/2023 - Various systems (especially from outside the district) may continue to be impacted by outages into the evening as we work to resolve ongoing connectivity issues.

RESOLVED as of 12:00 PM on 11/30/2023: 11/30/2023 as of 10 AM: Users throughout the district are experiencing internet and wireless connectivity issues. In addition, login to various systems such as TASC and Schoology are not working as expected. We are aware and working to resolve the issues.

RESOLVED as of 11:15 AM on 11/29/2023: 11/29/2023 10:30 AM: Authentication issues to NPS-Wireless. Users can access the visitor network until the issue is resolved.

RESOLVED as of 9:20 AM on 9/8/2023: 9/8/2023 9:15 AM: Voicemail is currently down in the district. Folks calling in are not being transfered to voicemail and those trying to access voicemail are getting busy signals. We hope to resolve this issue momentarily.

RESOLVED: July 13, 2023 - UPDATED 4:15: The Network Team continues to work to resolve the network outage at Day Middle School. Repairs will continue into the evening hours. 8:20 AM: Day Middle School network, including WiFi and Phones is done in certain part of the buildings. Network and Techs are on site working on bringing the system back up. 

RESOLVED: June 13, 2023 8:00PM: UPDATE - Most systems are operating normally. We will continue to monitor systems to make sure they remain fully functional. 

June 13, 2023, 12:30 PM: We are experiencing issues with accessing certain NPS systems from outside of the district (Aspen, for example). We are working to resolve the issue.

RESOLVED: Aspen will not be available on Tuesday April 26th from 6 PM to 9 PM due to scheduled maintenance / upgrades to the system.

RESOLVED as of 5 PM on 9/28/2022: 9/28/2022 2 PM: NSHS internet and phone service is down. The issue is being investigated.

RESOLVED PLANNED OUTAGE: Friday 3/11 and Saturday 3/12: We will be upgrading some software on network equipment beginning after 11 PM on Friday 3/11. The work will continue into Saturday morning on 3/12. It is possible during the maintenance time that users will see interruptions in their connection to the internet.

RESOLVED: 3/8/2022 8:00 AM: Users at NNHS are experiencing issues connecting to WiFi in parts of the building with both school issued and personal Mac Laptops. We are investigating the cause.

RESOLVED as of 9:30 on 2/28/2022: 2/28/2022 8:00 AM: Part of the Educational Center Building are experiencing phone and hardwired internet access outages. We are working to restore service.

RESOLVED as of 10:30 on 1/21/2022: January 21, 2022 around 9:20: Users are experiencing Internet connectivity issues throughout the district. This is being investigated and we hope to resolve the issues as soon as we can.

RESOLVEED as of 12:30 on 11/12/2021: 11/12/2021: Widespread reports of slow / intermittent internet access isuess occurring this morning. The issue is under investigation.

RESOLVED as of Noon on 11/2/2021: 11/2/2021 as of around 10 AM: Users are reporting WiFi issues at various locations throughout the district. We are exploring the cause of the issues and seeking to resolve.

RESOLVED: 10/15/2021: Late Afternoon into Early Evening - Network Upgrades will be performed taking a number of systems offline. Access to Aspen, TASC, VPN services, Self Service, Registration Gateway, Schoology, Destiny, School Messenger, and Vector Solutions will be limited. Internet access at the Educational Center will be unavailable.

RESOLVED: Planned Upgrades Complete: 10/5-10/6/2021: Self Service will not be accessible on Wednesday and Thursday, October 6 and 7. Self Service is used to perform upgrades / install software on district issued Apple Computers. This will not impact your ability to use a district Mac nor will it have any impact on district iPads.

RESOLVED: 9/13/2021: Mac users may experience interruptions in the use of Self Service to install software / upgrades. We are looking into the cause of the issue and hope to have it resolved soon.

RESOLVED: 8/5/2021: Registration Gateway will be offline for maintenance.

RESOLVED by Schoology as of 9:20 on 6/8/2021 : June 8, 2021: Schoology is reporting issues this morning. Pages may load slowly or give an error message. Schoology reports that reloading the page may help.  For more information, see the Schoology Status page: https://status.powerschool.com/

RESOLVED: 5/28/2021: Newsela Internal Server Error Message -- From Tech Support at Newsela: We are experiencing technical issues. Our team is working on the fix and we plan to have the site back up and running as soon as possible. I apologize for any inconveniences."

RESOLVED: Morning of 5/10/2021: Elementary, Middle and Ed Center Buildings are experiencing unusually slow network / internet traffic. The cause and a resolution is being investigated.

RESOLVED: 4/22/2021: Aspen will be updated starting at 3PM. The update will take the system down. The outage could last a few hours.

RESOLVED BY GOOGLE 4/12/2021 as of 12:20: 4/12/2021 - Google Workspace is giving an error message when trying to create/access a new doc. Users may also experience sluggish performance on Google Drive / Docs / Sheets / Forms / Classroom. This is an issue with Google's services and we are awaiting a resolution. 

More information is available on the Google Workspace Status Page.

RESOLVED as of 3/19/2021 3:34 PM: 3/19/2021 - 3:38 PM: Aspen is curent down. We are investigating the cause and hope to have the issue resolved soon.

RESOLVED: 3/18/2021: We are experiencing sluggish / unstable internet connectivity throughout the district. This will result in slow internet access, Zoom connection issues, etc. We are investigating this issue to resolve as quickly as possible.

RESOLVED: 3/7/2021 (UPDATE): Network issues have stablized and will continue to be monitored. 3/5/2020: One of our Internet Service Providers is experiencing issues. This may cause poor connections especially on software such as Google Meet and Zoom that rely on a stable connection. We are investigating the issue with our vendor. This may impact remote learning students connecting with classrooms and teachers in buildings. 

RESOLVED as of 1/16/2021: 12/14/202: Aspen error -- When trying to access/download documents (Grade Reports, IEPs, etc.) from Aspen using the latest Chrome Browser users may experience errors. Clicking a document link may result in nothing happening. To get around this issue, please use a different web browser until the issue with Chrome is resolved. We hope to resolve this issue over February Vacation.

RESOLVED as of 1:49 on 2/8/2021: 2/8/2021 around 1:00 PM: Buildings are reporting issues with internet connectivity from within buildings. It is being investigated.

RESOLVED AS OF 8:45AM 1/22/21: 12/22/2021  7:45am: Users within NPS buildings are experincing issues accessing Google products (drive, email, chat, etc.). Signing into non-Google systems with Google (such as Zoom) appears to be working without issue. We are investigating the issue.

RESOLVED AS OF 1/21/21 at 10 AM: 1/21/2020: When trying to log-in to a chromebook when in an NPS building, the devices are receiving error messages and not proceeding past the password screen. This is being worked on. 

RESOLVED AS OF 1/16/21 at 3:45 - 1/16/20201: NPS Network Systems are currently down due to a Power Outage. This includes access to Schoology, Aspen, the district website, and other systems. We are working to resolve the issue and will issue an update when more information is available. GSuite will work so long as you were already logged into the system prior to the outage.

RESEOLVED 12/14/202: Aspen error -- Users that have updated Google Chrome to the latest version may experience issues with Aspen when using Chrome. Chrome may prompt you with a security warning. We are investigating and working on a solution to this. Short term solution: you can click "send anyway" and proceed to use Aspen or you can switch to a different Web Browser. This error may periodically come up as you are using Aspen with Chrome depending on the portions of the Aspen site you are trying to access.

RESOLVED as late afternoon 12/9/2020 -- 12/9/2020 - We are investigating issues with student iPads failing to connect to the internet.

RESOLVED as of 8:20 on 11/19/2020 -- 11/19/2020: Access from outside of NPS buildings to various systems: Schoology, Aspen, NPS Website is currently unavailable. Receiving email to newton.k12.m.aus is currently unavailable. From within NPS buildings, systems are active. Systems such as Seesaw, GSuite (including Google Classroom), Zoom are all active and accessible. (Essentially if it contains newton.k12.ma.us in the url, you will not be able to access it from outside of an NPS building.) We are working to resolve the issue.

RESOLVED as of 11/17/2020: 11/16/2020: Kami (PDF annotation extension for Chrome) is experiencing an outage. For more information visit Kami Status Page.

RESOLVED 10/6/2020: Brainpop login screen is experiencing issues again within NPS buildings. Brainpop has reported this is a bug on their end that they are working to solve. This issue is periodically ongoing and will stay reported here until we know Brainpop has resolved the issue.

RESOLVED by Schoology as 10/7/2020 am: 10/7/2020: Schoology is experiencing issues on their end. The company is working to resolve the problem. Earlier today users received a "System Down" message when trying to access Schoology. There may still be residual issues with slowness in the system as Schoology works on correcting the problem. For further information please take a look at the School Status Page.

RESOLVED as of 10/5/2020 a.m. by Brainpop: 10/1/2020: Brainpop from WITHIN NPS buildings is getting stuck on the sign-in screen. The issue is known and is being investigated.

RESOLVED ON 9/24 by Schoology: 9/22/2020: Schoology and Google Integration is experiencing issues. It has been escalated to Schoology Engineers for problem solving.

RESOLVED: 9/22/2020: We are experiencing issues accessing Seesaw from WITHIN Newton Public School buildings. The issue is being worked on by our Network Team. The system is accessible outside of the NPS Network.