Building

Building Access

Building Access

All Netflix buildings are badge access protected. On their first day, employees receive an access badge that works for most Netflix offices around the world.
For the Castellana office, employees need additional access to the building before reaching our office, placed on the first floor, so they will need to identify themselves to activate their physical fob in the building.
Should they want to avoid this step, they can contact the Madrid workplace team prior to their arrival and provide their ID/Passport number.
This only required the first time they come to the office.

Office Access

All global Netflix office spaces are access-protected and are available 24/7 to Netflix colleagues, authorized Netflix guests, and Netflix vendors. Access to this office is controlled using the HID Mobile app on your phone as well as the building specific access credential listed above.

HID Mobile can be requested by:

If you frequently travel or have a unique circumstance that may require a physical fob, please see this document to request an exception. If you plan on traveling to another Netflix office and are unsure if it requires a physical fob, feel free to reference this guide.

In the event any of your credentials are lost or stolen, please create a Safe@ ticket or contact the Global Security team directly at safe@netflix.com to have the credential deactivated.

*Please note that Netflix-issued physical fobs obtained prior to 2024 will not work after April 2, 2024.

Weapons Free Policy

Netflix wants everyone who visits our workplaces to be safe and secure, so possession of any lethal weapons and/or ammunition are prohibited onsite. This includes guns, explosives, blades over 2 ½ inches long (6.3 centimeters), or similar weapons. This does not supersede local guidance.

 Immediately report any violations of this policy to Safe@Netflix, your supervisor, Talent partner, or the designated security officer.

Guests

*Please note: all guests should be for Netflix business-related purposes only*

If you have any guests coming into the office, we ask that you register them beforehand — it’s an important safety measure for us to know who is in the building. Make sure to pre-register them in our visitor management system, Envoy (full instructions here).

Your guest(s) will receive an email with detailed office information. When they arrive at reception, they will need to sign in with the Receptionist or Security Team and their host will be notified that they have arrived.

Services

Lost and Found

Netflix EMEA and iLost, started a pilot together to bring back any lost items.

What?

A website that will provide an overview of all uploaded photos of all the found items that have been brought to the reception, across EMEA.

Lost something?

Logging in is easy with your Netflix Gmail account (SSO).

Once you spot the photo of your lost item, there’s an option to claim your item.

Our Front of House team will receive a notification that this item might be yours and is happy to reunite you with it.

Travelling?

The online catalog is aligned between the EMEA Offices to make it even easier for you to check whether your lost item was found at a location you’ve visited. Already travelled home? No worries. Ilost can arrange the logistics.

Please check all found items here.

Mindfulness Room

In an effort to support inclusion & diversity onsite, we have dedicated a Mindfulness Room. These rooms are meant to be safe, secluded spaces for the practice of various religions, self care, or other personal needs.

Mindfulness Room is bookable in person at touchscreens located at the door.

These rooms contain:

Locations:

Nursing Parents Support

Private, quiet room is available to nursing parents. Each room has a sofa seat, refrigerator, sink, freezer, tissues, paper towels, hand sanitizer and bottle rack. Please email madrid-workplace@netflix.com if you have any questions.

The lactation room is located in Castellana, near the open space.

The lactation room is bookable in Google Calendar and searchable by typing in "Nursing Room."

Pets

While we love our four-legged friends, we do not allow dogs within the office. The exception to this would be in the case of Service dogs as we have employees who require service animal support. If you have a service dog, please notify our local Workplace team.

Digital Library

Welcome to our digital library catalogue!

Here you will find information on all the books available in our office library. Feel free to borrow any book you would like at anytime, just inform Rocio who will update the catalogue, and don't forget to return the book once you have read it. If you have any suggestion to add to the library, don’t hesitate to contact us at madrid-workplace@netflix.com

Space

Floor Plans

Click on the buildings to pull up the floorplans!

Ergonomics

At Netflix, we care about your health and wellbeing more than anything. We know you put in long hours and your heart and soul into your work. That is precisely why we have developed an Ergonomics program with ergo support at your fingertips. You can review best practices, take a self-assessment or schedule a virtual assessment on the ergonomics website. Please, take the time to explore the options available to you and avoid any pain and discomfort in the future.

If you need additional support regarding ergonomics please slack us at #madrid-workplace.

Logistics

If you need assistance with anything shipping and receiving related, such as mail and parcels, please file a Workplace Support ticket or slack us through our #madrid-workplace channel.


Castellana Corporate Logistics

Outbound

Packages Bluebird, Procoex (FedEx/TNT), GLS

If you have mail/packages that are packaged, labeled, and ready-to-go, you may drop off these items in the 1st floor reception in Castellana.

All mail and packages that are dropped off before 4:00 PM will be picked up the same day.


International

Please reach out to the Workplace team through Slack to raise a Zendesk ticket for assistance on shipping business-related international packages.

To avoid items being held at customs, please check out the International Compliance section.

Inbound

Incoming packages for CASTELLANA and TRES CANTOS employees will be sent to their respective office.

Packages will be dropped off at the reception shipping and receiving storage (1st floor), organized with mail boxes that are alphabetically ordered by employees last name.

Colleagues will be notified with an email from Envoy when their package arrives. We must be mindful of the small size of the storage so packages shall not remain in it for long periods of time.

Packages

All inbound packages from Fedex, DHL, UPS, CORREOS, GLS, ect., will be brought directly to the reception storage in Castellana.

International Compliance

When planning to ship business items internationally, please consider the below guidelines to avoid having items stuck in customs:

Please note that not all of Netflix’s international offices/entities are set up to be a registered importer. If you have any concerns about shipping or receiving items internationally, please reference the Import/Export Compliance FAQ for information about customs, examples of exports and imports at Netflix, Tax ID #, tariff codes, export controls and restrictions, and shipping restrictions. In addition, the Trade Compliance team can be contacted at tcsupport@netflix.com for additional context, direction and support.

Global Security

Security at Netflix

Global Security looks after the security of our people, workplace, and assets. We create safe environments that allow our stunning colleagues to focus on moving the business forward. Our team consists of Safe@, Security Operations, Security Technology, Risk and Intelligence, and Security Programs. 

For more information on who we are and what we do, please visit the Global Security microsite.

Safe@

Safe@ is our 24/7 operations center focused on helping everyone stay safe within their workspaces by proactively identifying risks and avoiding situations that could develop into business disruptions.

Wherever you are and whenever you need us, here’s how to reach us:

Emergency Contact Information

For any life-threatening emergencies, immediately call 112.

Everbridge

Everbridge is a tool used by Safe@ to send out mass communications, alerts, and notifications about potentially impactful security incidents within your workplace vicinity (e.g. earthquakes, typhoons, tsunamis). It also allows you to send an “SOS” signal to Safe@ in case of an emergency. For more information on downloading this application to your mobile device and enrolling into Everbridge, please visit the Emergency Notifications page on the Global Security microsite.

Emergency Preparedness

Although unlikely, a wide variety of emergencies are possible at our work locations. Your decisions and knowledge can make the difference to your safety, and the safety of those around you. For more resources and information, please visit go/ehs.

Emergency Response Plan

To be better prepared for an emergency at your workplace take a look at the Emergency Response Plan with emergency procedure breakdown and emergency contacts that are specific to Netflix London.

In the event of an emergency evacuation of the building, please follow these steps:

There are two assembly points when exiting from 30 Berners Street. If exiting the building from the front (onto Berners Street), the assembly point is on the opposite side of the road outside the Sanderson Hotel. If exiting from the rear of the building (onto Berners Mews) please turn right and congregate towards the south end of the mews, before you reach the arch.

The assembly point is located at a pedestrian area adjacent to the square Plaza de Pablo Picasso, in front of the restaurant Lateral. When exiting the building from the main entrance at the street Paseo de la Castellana, the assembly point can be reached turning right and walking (leaving the building on your right side) until reaching the pedestrian area (see exact location in the picture below).

Personal Emergency Evacuation Plans (PEEP)

A PEEP plan is a voluntary, individualized emergency response plan for colleagues and visitors who may need extra assistance evacuating a building. A PEEP may be developed and updated at any time during an individual’s employment. 

This is part of Netflix’s Emergency Preparedness Program that is co-managed by the Environmental, Health and Safety (EHS) and Security team to ensure the safety of everyone that comes to our corporate offices.

Fill out the form here in Workday.

Ergonomics

Evaluations

At Netflix, we care about your health and wellbeing more than anything. That is precisely why we have developed an Ergonomics program with ergo support at your fingertips.

You can review best practices, take a self-assessment or schedule a virtual assessment on our Ergonomics website.

Please, take the time to explore the options available to you.

Please note that the standard workstation equipment provided at the office has been selected to cater for most users' needs. We encourage colleagues to use the ergonomics website for advice and assessments in order to learn how to use this equipment effectively and determine whether any additional items are necessary . The EMEA WFH Online Store offers many products and equipment required to set up a comfortable and productive working environment. Products include office furniture, including storage and lighting (for a home working setup), as well as ergonomic accessories. Please purchase and expense any other specific ergonomic products you need or are recommended.

If you need additional support regarding ergonomics please slack us at #ams-workplace

Resources