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Starting in March, the Counseling Center moved quickly to implement systems for tele-therapy. This included supporting significant technology needs, creating procedures for staff, and clearing legal and ethical hurdles to ensure quality of care. From March through May, 4,948 appointments were provided using virtual platforms.
Following the transition to telehealth in March, students seen(virtually) at the center were surveyed to assess the Counseling Center’s response to the pandemic and the efficacy of telehealth services. Students were asked to evaluate services on a scale from 1 to 5, where 1 is not-at-all satisfied and 5 is extremely satisfied. With 326 responses, feedback indicated that students received strong support during the transition to telehealth. While respondents supported the assertion that telehealth can be comparable to in-person sessions, there was not a consensus about preference in a non-pandemic scenario.
I received adequate support from the Counseling Center during the pandemic. | 4.54
Virtual (telehealth) services are comparable in quality to in-person services. | 3.92
I would prefer virtual (telehealth) services to in-person services in a non-pandemic scenario. | 2.48
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