FREQUENTLY ASKED QUESTIONs

Mail and packages should be addressed as follows:

Student’s Full Name

Student Room #

NCSSM

901 Burkemont Ave. Morganton, NC 28655

Packages will be delivered to Goodwin Hall front desk. Students will be emailed when a package arrives and given instructions of where to collect it from.

THE INS AND OUTS OF SIGNING OUT VIDEO 

The extended weekends approach fast and as students prepare, it is important to understand that we use a special sign out for these weekends away from NCSSM:

• Halls close at 5pm on Friday and reopen at noon on Monday. All students must be picked up by 5pm.

• Students will sign a virtual Extended Sheet during hall meeting. On this form they indicate where they are going for the break, who they are traveling with, and how they are getting to their location.

• If a student is not departing early and their final destination is home or they are being picked-up by a parent/guardian, they do not need to fill out any forms other than the virtual Extended Sheet, including their LiveSafe app.

• If a student is departing before the day the Extended Weekend begins, they will need to have a parent/guardian sign them out at Residence Hall desk or complete the Student Travel Permission Form and sign out at Residence Hall front desk with whomever is picking them up. They will also need to sign out on the LiveSafe App.

• If a student's final destination is not home and they are not being picked up by a parent/guardian, they will need to submit the Student Travel Permission Form & sign out on LiveSafe.

Student Health Services, often referred to as the Clinic, is located on the first floor of the Residence Hall. The Clinic is staffed and equipped to manage most acute and chronic illnesses that occur while students reside at NCSSM. Common over-the-counter medications, bandages, splints, and crutches are dispensed at no additional charge to students. Prescriptions, if required, can be picked up from a local pharmacy. Some problems may require additional care, in which case students are referred to area professionals. Families will be notified if this referral is necessary.

Students are prohibited from keeping certain types of prescription medications in their rooms (e.g., narcotics, psychotropics, stimulants). These medications must be retained and distributed by the Clinic. Students may keep over-the-counter medications in their rooms for their personal use (e.g., pain relievers, cold medications, stomach remedies, herbal remedies, vitamins, etc.).

The clinic is open Monday - Friday from 8:00am to 4:00pm. After hours and on the weekends students can reach out to CCs on duty for help; the CCs will contact a 24 hour telephone nursing service called Healthlink to seek advice on how to aid your student.

CCs are available 24 hours a day to assist your students. The Residence Hall CC desk is staffed each day from 7:30am to 12:30am Sunday-Thursday and 8:30am-1:30am Friday and Saturday. Outside of these hours there will always be a CC on call while students are on campus. The contact numbers for the on-call CCs are posted at each CC desk and can be viewed here. If your student has an emergency they are encouraged to reach out to the on-duty CCs.

NCSSM also has Campus Safety and Security Officers available 24 hours. They can be contacted in non-emergencies at 828-347-9106. In emergencies, please contact Broughton police by calling 911 or their dispatch number 828-608-4444.

While we hope that all students will get along well, it is possible that your students develop a conflict with their roommate that they have trouble navigating on their own. If this occurs, you or your student should let their CC know. We will work with the students to mediate the conflict and work towards a mutual resolution. It is imperative that you speak only to your student about any conflict they are having, do not contact the other student or their family. If the conflict continues the CC may ask that the students work with either the Assistant Director or Director of Housing and Residence Life to continue working towards a solution. NCSSM operates at full occupancy; therefore, room changes are not easy to accommodate. No room changes will be approved during the 1st quarter of the school year. Changing rooms is considered only if all conflict resolution options have been exhausted, a space is available, and the move is considered a positive step for all parties involved. For these reasons, a room change should not be viewed as a likely outcome to resolve a conflict.