Scheduled Air and Hotel-Only Vacations: Price Guarantee applies on the hotel portion of the vacation.
Price Guarantee not available on groups booked through our group department.
The price guarantee applies to Mexico, Caribbean, Hawaii and Central America vacations. The price adjustment must be made to the reservation while the lower United Vacations rate is available in the system.
If the price does decrease on your United Vacation package, please contact your travel agent or United Vacations at 1-888-854-3899.
No Change Fees (provided by United Vacations): Need to make a change? Any United Vacations fees for the FIRST instance are automatically waived with no charge or reactivation.
If you need to revise any portion of your vacation prior to departure date that has supplier-imposed fees such as airline and hotel revision penalties, reactivation is required for continued coverage on the booking.
Any additional fees incurred from changes made to your vacation after the FIRST revision are not waived.
IMPORTANT NOTE: If you to decline repurchasing the Travel Protection Plus after a supplier-imposed fee is waived, you will be subject to any subsequent fees for any further revisions or cancellations and will lose all of the benefits available with the Travel Protection Plus. To repurchase Travel Protection Plus at the reduced rate, contact your travel agent or United Vacations at 1-888-854-3899.
Hurricane Travel Credit (provided by United Vacations): The Hurricane Travel Credit applies for vacations departing June through November. While in destination, if your United Vacations trip is disrupted for 24 hours or more due to a Category One or greater hurricane, you will receive a refund for unused or interrupted vacation nights plus a "Fresh Start" certificate for a future vacation. "Fresh Start" certificate amounts:
• $25 per person for Scheduled Air Vacations1. "Fresh Start" certificates are non-transferable and are not redeemable for cash and can be used on a United Vacations package for travel any time (excluding holidays) for one year from the original departure date.
• A qualifying disruption occurs when your hotel requires you to be displaced from their room for 24 hours or more due to the result of a Category One or greater hurricane and does not apply to hurricane watches, warnings or tropical storms. The Hurricane Travel Credit Plan applies to the nights you are displaced from your hotel if a comparable hotel of equal or greater hotel rating is not provided.
• Business rules concerning the air portion of the vacation will vary by airline. Typically, each airline's rules will be published when a hurricane/tropical storm occurs and will be specific to that storm.
• Clients who believe they are eligible for benefits stated above due to a hurricane will need to send a written request with their name, hotel and a description of their displacement to:
United Vacations
Attention: Customer Services
8969 N Port Washington Rd
Milwaukee, WI 53201-1460
Scheduled Air Vacations: include all published and bulk airfares (flights are designated as published air or bulk air in the electronic booking tool).
During Travel Coverage: POST-DEPARTURE TRAVEL PROTECTION PLAN - Post Departure Travel Insurance Benefits are administered by: Trip Mate, Inc.* (*in CA & UT, dba Trip Mate Insurance Agency). Plan payments are non-refundable and non-transferable. Review full plan details online at Tripmate.com/wpN430U
Part B - Schedule of Insurance Benefits (Underwritten by Nationwide Mutual Insurance Company)
Trip Interruption - Reimburses (up to the total trip cost) unused hotel arrangements plus additional costs to change or purchase a new airline ticket if you can't travel due to circumstances such as illness or injury to you, a family member, or traveling companion, jury duty, subpoena, or a traffic accident on the way to the airport.
Missed Connection - Provides a reimbursement for the prepaid nonrefundable Trip Payments for the unused portions of your tour, the additional transportation costs to join your departed tour, and any reasonable accommodation and meal expenses, if your arrival at the Trip destination is delayed for 3 hours or more for a covered reason.
Trip Delay - Reimburses (up to $500) additional Expenses incurred when you are delayed 6 hours or more due to a defined Hazard, for instance, inclement weather, common carrier delays, etc.
Emergency Evacuation – Pre-pays up to $75,000 for the cost of emergency medical transportation if a serious illness or injury occurs during your vacation that requires medical evacuation.
Medical Expense - Provides Medical Expense benefits for a covered Sickness or Injury incurred while on your Trip up to $50,000 plus emergency dental coverage up to $750.
Travel Accident - Accidental death and dismemberment coverage up to $10,000 in the event of loss of life or limb while flying.
Baggage and Personal Effects - Up to $1,000. Coverage for direct physical loss or damage to your Baggage, passports, or visas while on your Trip. There is a per article limit of $300. There is a combined maximum limit of $600 total for the following: jewelry; watches; articles consisting in whole or in part of silver, gold or platinum; furs; articles trimmed with or made mostly of fur; sporting equipment, Ski Equipment, personal computers, radios, cameras, camcorders and their accessories and related equipment and other electronic items.
Bag Delay - If, while on your Trip, your Baggage is delayed for more than 8 hours, the plan will pay up to $300 for the purchase of necessary additional clothing and personal articles. For complete details visit Tripmate.com/wpN430U.
Non-Insurance Benefits:
Access your Medical Records Online - With our exclusive Global Xpi Service, you can assure that your most important medical records are available to you or any Physician chosen by you, anytime, anywhere in the world, quickly, wherever internet access is available. Register at your convenience at globalxpi.com or call toll-free 1-800-379-9887. It's included during the Trip for which you purchased the Travel Protection Plan! Program Code: N430U.
For complete details of your state-specific post-departure Travel Protection Plan, including conditions, exclusions and limitations, please visit Tripmate.com/wpN430U. If you do not have access to the Internet, please ask your travel agent to provide you with a copy. For example, coverage does not apply to: any sickness or condition of you, a Traveling Companion, Family Member or Business Partner traveling with you that existed during the 60 days prior to the effective date of the coverages (this exclusion is waived if your Plan Cost is received within 7 days of your initial deposit/payment for your Trip, the booking for the Trip is your first and only booking for this travel period and destination, and you are not disabled from travel at the time you make your payment for this Plan), suicide, normal pregnancy, war or any act of war.
Please Note: Part A - The Pre-Departure Penalty Waiver is provided by United Vacations and is not an insurance benefit. Part B - The Post Departure Travel Insurance Benefits are administered by: Trip Mate, Inc.*, (*in CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-866-389-5378. Non-Insurance Services: are not insurance benefits. Generali Global Assistance 24-Hour Assistance Services are provided by: Generali Global Assistance and Global Xpi Medical Records Services are provided by Trip Mate. Benefits on this page are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all insurance coverages and services. This advertisement does not constitute or form any part of the Plan Description or any other contract of any kind. Plan benefits, limits, and provisions may vary by state jurisdiction. To review full plan details online, go to: Tripmate.com/wpN430U
How To File A Claim: Pre Departure Changes/Cancellations Procedures:
To make a change to your existing booking or to cancel your vacation prior to departure, please contact your travel agent. In the event that it is after hours and your travel agent is not available you must call our United Vacations team at 1-888-854-3899 no later than one hour prior to your scheduled departure with your name, booking number and date of travel prior to your original flight departure time.
Post Departure Claim Procedures:
For all post-departure travel insurance claims, contact Trip Mate, Inc. (In CA dba Trip Mate Insurance Agency) at 1-833-210-0672 or report your claim on-line at tripmate.com. The Post Departure Travel Protection Plan also includes the Generali Global Assistance, which provides you with medical consultation and monitoring, medical evacuation, prescription assistance, emergency messaging services to family or friends, travel document and ticket replacement, 24-hour legal assistance, and much more. For the Generali Global Assistance, call 1-833-421-0336 within the U.S. and Canada, and 1-954-334-4995 outside of the USA and Canada. Your Plan Number is N430U.
