Privacy Policy

Last updated: 22 August 2026

Myndval Catalyst Ltd (“Myndval Catalyst”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information with care, respect, and confidentiality.

This Privacy Policy explains how we may collect, use, store, and disclose personal information when you visit our website, contact us, purchase a product or service, download a resource, or participate in a session.

1. Information We May Collect

Depending on how you interact with Myndval Catalyst, we may collect information such as:

• your name and contact details;

• booking and appointment information;

• information you voluntarily provide through contact, enquiry, intake, or feedback forms;

• information relevant to providing our coaching, hypnotherapy, wellbeing, or transformational services;

• communications between you and Myndval Catalyst;

• payment and transaction information;

• feedback or testimonials you voluntarily provide;

• technical information associated with use of our website, such as browser, device, cookies, and website analytics where applicable.

We aim to collect only information reasonably necessary for providing our services and operating our business.

2. Sensitive and Wellbeing Information

During an intake or private session, you may choose to share personal information about your experiences, wellbeing, emotions, relationships, goals, challenges, or other areas of your life.

We recognise that this information may be highly personal.

Such information will be handled with care and confidentiality and used for purposes connected with providing and administering the service, subject to applicable law.

3. Why We Collect Information

We may use personal information to:

• respond to enquiries;

• arrange and manage appointments;

• assess whether our services may be appropriate for you;

• prepare for and provide sessions;

• personalise transformational recordings or other resources where applicable;

• process purchases and payments;

• provide requested resources;

• communicate with you regarding your service;

• maintain appropriate business and client records;

• improve our website, services, and client experience;

• meet legal, professional, accounting, safety, or regulatory obligations; and

• send marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time.

4. Providing Your Information

Providing personal information is generally voluntary.

However, some information may be necessary for us to process a booking, respond to your request, determine whether a service is suitable, or provide the service safely and appropriately.

If required information is not provided, we may be unable to provide some services.

5. Collection From Other Sources

Where practicable, we collect personal information directly from you.

In limited circumstances, information may be obtained from another person or source where authorised by you or otherwise permitted by law.

Where applicable, we will take reasonable steps to inform you of indirect collection in accordance with New Zealand privacy requirements.

6. Confidentiality and Disclosure

We respect the confidentiality of information shared with us.

We do not sell your personal information.

Information may be disclosed where reasonably necessary to organisations or professionals assisting us with the operation or delivery of our services, such as technology, booking, payment, website, cloud-storage, email, accounting, or professional service providers.

Information may also be disclosed where:

• you have authorised the disclosure;

• disclosure is required or permitted by law;

• it is reasonably necessary to protect our legal rights; or

• there is a lawful basis relating to preventing or lessening a serious threat to someone's life or health.

Where appropriate, third-party providers may process or store information outside New Zealand. We will take reasonable steps to use reputable providers and handle such information consistently with applicable privacy obligations.

7. Session Recording

Private sessions are not audio or video recorded by Myndval Catalyst unless this has been specifically discussed with you and appropriate permission has been obtained.

Where a personalised transformational audio is created for you, the final audio may contain content developed from information you voluntarily shared during the intake or session.

Personalised recordings are intended for the individual client for whom they were created.

8. Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification, disclosure, and other inappropriate use.

No online or electronic storage system can be guaranteed to be completely secure.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or appropriate for legal, professional, accounting, or legitimate business purposes.

Information that is no longer required will be securely deleted, destroyed, or anonymised where appropriate.

10. Access and Correction

You may request access to personal information Myndval Catalyst holds about you and ask for it to be corrected if you believe it is inaccurate.

Requests can be made using the contact details below.

Certain legal exceptions may apply.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website, and improve the user experience.

Third-party services integrated into the website may also use their own cookies or technologies in accordance with their respective privacy policies.

You may be able to manage cookies through your browser settings.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including booking, payment, video conferencing, email, social media, or other technology platforms.

Their privacy practices are governed by their own terms and privacy policies. Myndval Catalyst is not responsible for the privacy practices of independent third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal obligations.

The current version will be published on our website with its latest update date.

14. Contact

For questions, privacy concerns, or requests to access or correct your information, please contact:

Myndval Catalyst Ltd
New Zealand
Website: myndvalcatalyst.com
Email: info@myndvalcatalyst.com

Privacy Officer: Valerie Dela Cruz

You may also contact the New Zealand Office of the Privacy Commissioner if you have concerns about the handling of your personal information.