Lenovo 11e Laptop Issues

If your laptop will not login at home, or you get a Domain Error Messagr bring it to any GCS building and connect to GCS WiFi in the parking lot.

Once you connect to WiFi, login to the laptop with your student ID (lunch) number and password. After the laptop logs in, log off. If you can log in without WiFi, then it will work at home.

Make sure you are logged into Zscaler to access the internet on a GCS Device. Open a new tab and go to a non-GCS webpage to force Zscaler to open. Login using your student email address (studentIDnumbr@stu.gcsnc.com) and your password (birthdate = mmddyyyy).

Directions for logging into Zscaler

Sound issues during Teams meetings may be helped by trying some of these suggestions:

• Use headphones/ear buds during meetings.

• Restart the computer between live meetings.

• Only have one computer program with camera/audio running at once, if possible, during class meetings.

• Try to limit the number of devices that are streaming in your home to prevent your WiFi from crashing or buffering.

If problems continue, try the solutions below:

•Make sure your audio is not muted. Look at the F1 button if there is an orange light, your sound is muted. Hold down the button until the light turns off.

•If the light will not go off, make sure your Function buttons are not locked. Look at the Fn button in the bottom left corner of your keyboard if has a green light, all of the Function buttons are locked. To unlock them, hold down the Fn button and then tap Esc in the top left corner of your keyboard.

•Try toggling the volume using the +/- buttons on the right side of your laptop beside the headphone jack.

•Click the speaker icon in the bottom right corner of your screen and try to change the volume with the on screen control.

•Do a manual reset of the audio. Hold down the F2 (down volume) button until the on screen volume bar (top left corner) flashes between 0 and X. Then hold down the power button on the laptop to force a shut down. You need to hold the button until the laptop completely shuts off - the red light on the laptop will turn off, turn back on, then turn off a second time. At this point, you can turn the laptop back on and audio should work.