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How to Contact Support?
In-App Live Chat
In-App Live Chat
Live Chat is available Monday-Friday from 7 AM to 3 PM Mountain Time, or 9 AM to 5 PM Eastern Time
Brightwheel Help Center/Resource Hub: Click Here
Administrators and staff can also reach the Support team at support@mybrightwheel.com, and student family contacts can reach the Support team at help@mybrightwheel.com
Brightwheel Youtube Videos - Most Popular
Brightwheel Video Guides by Feature
Brightwheel Billing
Brightwheel Billing
Open link to see full suite of videos
Admissions Dashboard
Admissions Dashboard
Open link to see full suite of videos
Learning Platform
Learning Platform
Open link to see full suite of videos
Brightwheel Video Guides by User Type
Admin Desktop Guide
Admin Desktop Guide
Open link to see full suite of videos
Admin App Guide
Admin App Guide
Open link to see full suite of videos
Family Sign-Up Guide
Family Sign-Up Guide
Open link to see full suite of videos
Family Billing Guide
Family Billing Guide
Open link to see full suite of videos
Teacher/Staff Trainings
Teacher/Staff Trainings
Open link to see full suite of videos
2 Factor Authentication
2 Factor Authentication
Brightwheel Customer Spotlight
Brightwheel Academy
On-Demand Training Sessions
On-Demand Training Sessions
Login to brightwheel Academy: https://academy.mybrightwheel.com/login
Email: help@indianaspark.com Password: Indiana2024
Want to learn more? Click here for an overview!
Brightwheel Onboarding Sessions
Recording of brightwheel onboarding sessions - these will be done for each program in Indiana at the start of their onboarding journey
Brightwheel Resources: Webinars, blog, etc.
Take a look at our upcoming webinars here: https://mybrightwheel.com/webinars/
Keep up to date with the brightwheel blog: https://mybrightwheel.com/blog
Early Childhood Resource Hub: https://mybrightwheel.com/resources/
Customer Stories: https://mybrightwheel.com/customers/
Brightwheel ebooks - in-depth guides for running a child care program: https://mybrightwheel.com/ebooks/
Brightwheel Tools & Templates
Brightwheel Additional Resources
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